Messaging

Messaging technology improves business performance by increasing productivity and reducing costs. Voice messaging technology enables communicating on "your time", not necessarily in "real time". With messaging, "right place, right time, right device" communication is possible. People can send and receive messages quickly and effectively when and how they want from any phone or PC. Avaya offers a variety of advanced messaging systems and solutions for businesses, including: .

INTUITY

INTUITY™ AUDIX® Multimedia Message Server
By integrating and delivering voice, fax, and e-mail messages via phone or LAN-connected PC, our INTUITY AUDIX server provides flexible, expandable, anytime/anywhere access to all of your messages, 24 hours a day. Using industry-standard components, the system supports 2 to 64 ports, 10 to 100,000 employees, in over 30 languages. The server's reliability and performance make for easy system management, low-cost of ownership. The system also has some outstanding features enabling you to:

• Use hands-free dialing and addressing - just by speaking a name you can address or transfer a message anywhere/anytime without knowing the extension number
• Communicate with internet messaging by voice, fax and text, with attachments
• Have secure Web-browser access to messages

INTUITY™ AUDIX® Multimedia Message Server Overview

INTUITY™ Lodging
Let your hospitality personnel be more productive by implementing this flexible, personal messaging system for your guests in up to 4,000 rooms. No more lost, illegible, or incorrect messages taken by reception and other staff. More importantly, no more unsatisfied guests. With INTUITY Lodging Messaging system, messages remain private, an important factor in today's business environment. Guests can also retrieve messages from any touch-tone phone up to 24 hours after they have checked out of the hotel. With our other system features your guests can also:

• Choose from a variety of foreign languages
• Select a "do not disturb" mode and forward messages directly to their private mailbox
• Receive fax messages in their private mailbox - faxes can be forwarded for printing to any fax machine, anywhere in the world
• Create broadcast messages for group mailing lists to convention groups or any marketing purpose

INTUITY™ Lodging Overview

INTUITY™ Interchange
Network your voice or multimedia messaging systems, regardless of the vendor, to reduce enterprise-wide communication costs and improve productivity. INTUITY Interchange acts as a messaging hub, or server, to receive a message, perform the necessary protocol conversions, and delivers the message to one, or multiple, recipients, simplifying the typically highly complex and costly point-to-point networking. Its centralized functions, such as directories, large lists and network monitoring, reduce network management, lower costs and increase productivity by allowing users to:

• Send messages to anyone in the organization without incurring long-distance charges
• Share information by forwarding and replying to messages enterprise-wide
• Broadcast a message to every employee in the organization with a single call

PARTNER

PARTNER® Voice Messaging
Our feature-rich voice processing system is ideal for PARTNER Plus, PARTNER II, and PARTNER ACS customers who would like a more advanced messaging solution. Control expenses, provide your customers with better service, and enhance your productivity, while in the office or on the road, by integrating the following features into your PARTNER system and:

• Lower expenses with cost effective voice mail - including advanced messaging features
• Experience superb voice quality
• Take advantage of the multilingual capabilities

PARTNER® Voice Messaging Overview

PARTNER Mail VS® Voice Messaging
For PARTNER Plus, PARTNER II, and PARTNER ACS customers who would like a more advanced messaging solution, we have specifically designed a highly integrated, easy-to-use, simple messaging system. Now you can control expenses, provide your customers with better service, and enhance your productivity, both in the office and on the road. When integrated into your PARTNER system, the standard features will:

• Provide you with a custom-recorded company greeting
• Facilitate seamless customer routing enabling your callers to choose to be transferred to a particular extension, department, voice mailbox, or announcement by following a series of easy to use voice prompts
• Give step-by-step voice instructions on how to use PARTNER telephones, thereby reducing user training time

PARTNER Mail VS® Voice Messaging Overview

PARTNER Mail® Voice Messaging
Avaya's easy-to-use, integrated feature for the PARTNER Advanced Communications System works like a sophisticated answering machine, but does not require a separate piece of equipment. PARTNER Voice Messaging includes four mailboxes and the user to dial "0" to reach an attendant or receptionist. Perfect if your company is a small- to mid-size business that needs help managing their calls.

MERLIN

MERLIN® Messaging
MERLIN Messaging is ideal for companies that are new to voice messaging, as well as growing companies with changing business needs. Housed inside the MERLIN MAGIX Integrated System, MERLIN Messaging is affordable and flexible, supporting 100 hours of message storage for two, four, or six ports and up to 200 subscribers. Merlin Messaging offers voice mail, call handling, and Automated Attendant features that work seamlessly with the MERLIN MAGIX Integrated System, as well as Merlin Legend® system R7.

Web Communications Server
With our Web Communications Server your company now has an easy, economical way to enter the world of eBusiness while enhancing your current messaging communications. The server can be installed as a standalone in a switch environment; however, when installed with the MERLIN Messaging Release 2, voice mail and e-mail messages can be retrieved through the same mailbox. You have everything you need to put your business on the Internet, enabling you to:

• Establish your own Internet domain name - when integrated with InstantConnectSM from Encanto Networks
• Get secure, cost-effective Internet access
• Create and host your own Web site and storefront
• Process orders with secure credit card transactions
• Provide e-mail with up to 200 mailboxes and 100 hours of message storage

DEFINITY
DEFINITY® AUDIX® Voice Messaging Available to DEFINITY customers worldwide, this state-of-the-art messaging solution offers global digital networking as well as a complete, easy-to-use voice messaging system, that is available 24 hours a day from any touch-tone phone. This system can be programmed to greet callers in four different languages and is also TDD-compatible. Message Manager provides users with PC access to messages.

• Increase employee productivity
• Improve customer service
• Enhance e-commerce communications
• Bring network and messaging services to remote or mobile employees
• Help your business respond more quickly and effectively to customer requests

mobilePathTM
Transform the mailbox into a "virtual office" for mobile employees, by allowing them to conduct live conversations regardless of their location. mobilePath provides three applications that are equally valuable to the mobile worker and the people that need to stay in touch with them:

Unified Messenger

Unified Messenger® for Microsoft Exchange
Working with Microsoft® Exchange, Avaya's Unified Messenger extends your messaging investment enterprise-wide and enables you to use a single interface to check all your voice mail, e-mail and fax messages. By using any touch-tone phone or personal multimedia computer, you can retrieve and read messages as well as reply, send, forward and store them too, regardless of the media in which they were created. The results for your organization are streamlined communications, increased productivity and improved workflow. System administrators can manage the messaging system more easily and cost effectively, too, with single-point administration for the entire system.

Unified Messenger® Demo
Now available for your viewing -- a fully animated demonstration of Unified Messenger for Microsoft Exchange that lets you experience nearly all of Unified Messenger version 4.0's greatest features. You'll see and hear how Unified Messenger increases productivity for subscribers in the office and on the road. You'll learn how Unified Messenger's truly unified messaging architecture results in amazing administrative costs savings. In short, this demonstration will show you why you need Unified Messenger today and explain how implementing it results in a terrific return on investment for your organization. This animated multimedia demonstration was created using Macromedia Shockwave version 8, and Flash version 4. If you do not have these plug-ins already, you will be prompted to install them.

Application

Software Visual Desktop Messaging Suite
The Visual Desktop Messaging Suite for Avaya message servers is a cross-platform suite of message management tools that help end users maximize their usage of your Avaya message server investment. The power of three innovative Avaya applications--www.messenger™, Visual Messenger™ and INTUITY™ Message Manager--extend the functionality of your network investment by bridging together the capabilities of your voice and data networks. This suite of software empowers everyone in the enterprise, no matter from where or from which platform. So productivity never stops.

• Spend less time managing messages and information, more time on important business.
• View and prioritize multiple media messages.
• View faxes from anywhere privately before printing them.
• Listen, reply and send voicemail messages or create multimedia messages using an intuitive, easy-to-use graphic interface.
• Visual control and prioritization of communications and information on the desktop.
• Enhanced levels of communication and control for all end users in the enterprise and on the road.

Digital HotDesk
With Digital HotDesk, companies get a responsive communications solution that helps them move towards a "virtual" working environment and helps ensure employees can continue to maintain reliable communications with colleagues and customers wherever they are working.

Telephone

(847) 639-0775