| IP OFFICE™
Communication System
Overview
- Features - Contact
a Representative
System
Overview
| Ideal for small- to mid-size
businesses, the scalable Avaya™ IP Office delivers advanced
IP-enabled communication and contact center functionality with tools
for effective management, and applications for improved
productivity, efficiency, and information flow throughout your
enterprise. |
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| Avaya IP Office is an all-in-one
solution specially designed to meet the communications challenges
facing the home office, small office, and medium enterprise with 2
to 180 extensions. Built on Avaya's latest advancements in converged
voice and data technology, you can benefit from many of the
advantages sophisticated communications deliver to your business. |
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| Avaya IP Office gives you the
flexibility to choose the solution that is right for your business.
Use it as a voice solution, employing IP technology, more
traditional telephony, or a combination of both, and benefit from a
comprehensive set of telephony features. Use it as a data solution
to deliver both local area and wide area networking capability. And
because it's an all-in-one solution, you can use it as a converged
solution, meeting both your voice and data requirements. Avaya IP
Office also provides networking capability so you can deploy it
across a number of locations with one central management point. |
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| Avaya IP Office is an applications
platform delivering the tools that can help you improve customer
service and satisfaction, increase productivity, and boost your
bottom line. Powerful business tools, such as customer relationship
management, are supported through a range of applications, from
basic call handling to full call center functionality, including
real time and historic reporting. |
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| Improve productivity with Avaya IP
Office. Its sophisticated applications, including integrated
messaging, voice mail, and auto attendant, can help your staff to
manage calls and messages more efficiently. Support for remote
working is an integral part of the Avaya IP Office, helping to
ensure that home and mobile workers can work as effectively remotely
as they can from an office location. |
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| Avaya IP Office is easily managed
through IP Office Manager, a Microsoft Windows-based PC software
application, which connects to the Avaya IP Office system using the
TCP/IP protocol. |
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| Protect your investments with Avaya
IP Office, which supports common software, telephones, and
applications, and a range of device and user capacity. Expansion
modules help you meet your changing or growing needs, while
retaining the cost-effectiveness of your original investment. |
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| Avaya and the Avaya Logo are
trademarks of Avaya Inc. and may be registered in certain
jurisdictions. All other trademarks identified by ® or ™ are
registered trademarks or trademarks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners. |
Key Features
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IP Telephony
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| Avaya™ IP Office IP telephony delivers real
world business benefits through improved efficiency and decreased
costs. It will enable you to adopt IP technology at a pace that is
appropriate for your needs, working in parallel with more
traditional telephony methods. |
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| IP telephony allows extensions to be deployed
both locally and remotely through the use of routers or virtual
private network (VPN) services. Avaya IP Office flexibly supports
both hard phones and PC-based softphones. By fully supporting the
H.323 standard, Avaya IP Office provides standards-based
interoperability between systems and devices. Multiple Avaya IP
Office systems can be linked together using a standard data network,
providing feature transparency and advanced applications, such as
centralized voice mail. |
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Home Working
Solutions
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| Remote access through the Avaya IP Office
provides your non-office-based staff with access to the important
business information they need to be productive on your network.
They can use desktop PCs, laptops, or even Wireless Application
Protocol (WAP)-enabled mobile phones. Your network is protected by
an integral firewall, which helps ensure security across the
network, while offering a facility for setting time profiles to help
ensure flexibility and cost control. The firewall provides the
security, which allows packets to travel in and out. With the
profiles, you are able to control the amount of time individuals are
allowed to access the network. |
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| Avaya IP Office delivers remote access to
smaller businesses with non-traditional office arrangements,
supporting 24 to 100 simultaneous remote users and a total community
of 100 to 300 remote workers. |
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Internet Access
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| Avaya IP Office supports dial-up and direct
leased line connectivity to the Internet, which is ideal for a wide
range of small businesses, from those that use the Internet for
information gathering to those that are dependent on the Internet
for conducting daily business tasks. With an integral firewall and
the ability to set time profiles, Avaya IP Office Internet access
provides inherent security and the ability to control costs. |
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| Secure, high-speed access to the Internet is a
central feature of Avaya IP Office. Dependent on your business
drivers, Avaya IP Office can let you access the Internet in a
variety of ways. If your business has low Internet traffic volumes,
you can opt for the dial-up connectivity option through a TI or EI
line. If your enterprise requires constant Internet access, and even
the ability to host a Web site, you can choose a direct leased line
connection via a wide area network (WAN) port, which Avaya IP Office
can support. |
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| Avaya IP Office simplifies managing Internet
access. You can define automatic adjustments in your company's
bandwidth to help ensure that the right amount of bandwidth is
available for Internet traffic when you need it and channeled
elsewhere when you don't. As companies become more and more
dependent on the Internet, for information gathering and business
transactions, security becomes a significant issue. With its
integral firewall, Avaya IP Office gives your business the security
it needs to protect your network. |
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Multi-Site
Networking Solutions
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| Avaya IP Office can provide a complete voice and
data communication and networking solution if you have multiple
offices with networking needs. Data networking features include
Internet or branch-to-branch based routing, and standards-based
directory support for easy integration with your IT environment.
There is a high degree of feature transparency for voice networking
providing a variety of business benefits. |
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| Aimed at smaller sites, Avaya IP Office delivers
Voice over IP (VoIP) networking for up to 15 sites, and up to 250
users across those sites, with a high degree of feature
transparency. By supporting VoIP with full Quality of Service (QoS),
multiple sites can be networked together, providing a consistent,
seamless system that users use wherever they are located. |
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Compact
Contact Center (CCC)
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| Avaya IP Office CCC is the next-generation
contact center solution for small and medium enterprises, providing
your managers with both historical reports, and real-time view of
the call center activity. Tightly integrated with the Avaya IP
Office portfolio, CCC was designed to allow organizations to manage
their customer facing department or contact center effectively and
improve customer service. Scaling from 5 to 75 agents, Avaya IP
Office CCC lets call centers and customer-facing departments of all
sizes benefit from the advantages of measuring key performance
indicators. |
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Compact
Business Center
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| The Compact Business Center is an entry-level
management tool for small customer facing departments. It provides
simple real-time and historical analysis for organizations that do
business over the phone. Providing real-time graphs on up to three
departments or hunt groups, and the entire system, managers can
quickly ascertain what improvements might be made to boost customer
service. |
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VoiceMail Lite
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| The Avaya IP Office VoiceMail Lite application
adds a key component to the Avaya IP Office value proposition: free
voice mail. Providing 4 ports of voice mail (except on the IP401
which offers 2 ports to support up to 8 users), VoiceMail Lite can
handle the requirements of small organizations—typically up to 40
employees. |
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| VoiceMail Lite helps ensure you never miss an
important message. It allows detailed, confidential messages for
individuals and Hunt Groups to be left and collected 24 hours a day,
365 days a year. This application automatically answers your
telephone when you are not available to take a call. You can record
personal greetings, providing confirmation to callers that you will
receive their message. |
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VoiceMail Pro
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| The Avaya IP Office VoiceMail Pro provides more
advanced voice processing functionality for contact centers. It
builds on the features and facilities offered by VoiceMail Lite and
can be tailored to meet your individual voice messaging needs.
Scaling from 2 to 30 simultaneous calls, VoiceMail Pro can handle
the messaging requirements of small or medium organization. When
used with a network of Avaya IP Office sites, VoiceMail Pro's
centralized voice mail feature enables a central voice mail system
to handle your messaging needs across multiple sites. |
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| VoiceMail Pro is a powerful voice processing
system with an easy-to-use graphical user interface (GUI) and
supports message handling for individuals or groups, provides
information to callers, assists the operator during periods of heavy
call activity, and more. This application also allows VoiceMail Pro
to dial you back, internally or externally, as soon as a voice mail
message is left for you. It provides security by prompting for a PIN
code should you wish to change their Forwarding or Follow Me number
from an external telephone. Call flow can easily be customized,
enabling you to transfer out of a mailbox to speak to a receptionist
or secretary. |
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Assisted Transfer
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| Assisted Transfer allows transfer of a call to a
destination, but allows the call to return to VoiceMail Pro
automatically for other options should the called party be engaged,
or not answer within a pre-determined period of time. |
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Personal
Numbering
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| Personal Numbering lets you remotely turn your
voicemail on or off, set e-mail forwarding, and edit your call
forwarding and Follow Me numbers. All together, you get a
comprehensive Personal Numbering service for users who need to
remain in contact regardless of their physical location. |
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PhoneManager
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| Avaya IP Office PhoneManager brings the features
and functionality normally available on feature phones to every
user's desktop PC. The PC manages the call and takes calls through a
traditional handset or through the IP softphone and a sound card in
the PC. |
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Avaya
IP Office Management Tools
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| An integral part of the Avaya IP Office
solution, the Manager application provides a single point of
management, including applications. The Manager provides remote
management facilities, and off-line configuration, and is capable of
managing any number of Avaya IP Office sites from a single
location—all subject to user-specific permissions. |
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| Avaya and the Avaya Logo are trademarks of Avaya
Inc. and may be registered in certain jurisdictions. All other
trademarks identified by ® or ™ are registered trademarks or
trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. |
Release 1.0,
January 2002
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