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Internet
Protocol Communications
Internet
access, IP Telephony, Web-enabled call centers. Avaya has
a range of products that allow you to tap the power of IP
and converged networks and put it to work for your
business.
Enterprise
Class IP Solutions
IP600
Internet Protocol Communications Server
The IP600 Internet Protocol Communications Server, is a
19-inch rack-mounted, 100 percent IP solution with no
compromises in reliability, voice quality,
feature-functionality or network performance.
R300
Remote Office Communicator
The R300 Remote Office Communicator, seamlessly extends
the Avaya IP Communications Servers' robust features and
applications to remote locations over the WAN with central
administration, enables companies to extend their customer
contact centers, for example, to smaller branch offices.
IP
Softphone
The IP Softphone is a software application that resides on
a client desktop or laptop PC, enabling the user to log in
to access the major capabilities of the DEFINITY server.
IP Softphone provides remote users with all of the
DEFINITY Server productivity applications already
available to on-site employees.
Enterprise
Directory Gateway
The enhanced Enterprise Directory Gateway is a Web access
tool for streamlined workflow and information management
in a converged voice/data environment.
IP
Telephones
The new Avaya 4600 series IP Telephones (4612 and 4624)
provide the complete Avaya feature set: full duplex
speakerphone with echo cancellation for superior sound
quality; a 10/100BaseT Ethernet connection; an integrated
Ethernet connection to connect a PC to the telephone and
easy upgrades through downloadable firmware.
DEFINITY®
IP Solutions
The new DEFINITY IP Solutions software provides improved
traffic handling, superior voice quality over packet
facilities, and advanced support for Avaya IP Telephones
and Softphone.
IP
Software Applications
DEFINITY®
IP Solutions
The new DEFINITY IP Solutions software provides improved
traffic handling, superior voice quality over packet
facilities, and advanced support for Avaya IP Telephones
and Softphone.
IP
Telephones
IP
Telephones
The new Avaya 4600 series IP Telephones (4612 and 4624)
provide the complete Avaya feature set: full duplex
speakerphone with echo cancellation for superior sound
quality; a 10/100BaseT Ethernet connection; an integrated
Ethernet connection to connect a PC to the telephone and
easy upgrades through downloadable firmware.
Call
Centers
CentreVu®
Internet Solutions
Avaya's first-of-its-kind CentreVu Internet Solutions
takes the one-on-one call center approach to the next
level and adds a human touch to the Internet environment.
This new and exciting Customer Care Solution takes
Internet commerce and customer service even further into
the future, expanding the role of the call center of the
past into a Relationship Management Center.
CentreVu
Internet Solutions gives you a unique approach that
delivers great value by helping you build existing
customer relationships as well as attract new customers.
Through CentreVu Internet Solutions, a customer
communicates with your enterprise to comment on products
and services, and/or signal a need for more information.
It allows you to save network costs and agent time by
offloading basic information requests to the Internet,
while allowing customers easy access to "live"
agents when required.
CRM
(Customer Relationship Management)
CRM
Central
CRM Central is the latest newest addition to the Avaya
suite of award winning customer relationship management
solutions. CRM Central makes it easier for you to
deliver world-class service to your customers by
allowing your organization to: Communicate with your
customers when and how customers choose. Deliver
differentiated service based on each customer's
preferences and overall relationship with your company.
Respond to customer requests consistently and
efficiently, with the right resource and the right
information Continually monitor and improve your
company's process for delivering an exceptional customer
experience.
ViewStar
ViewStar 5.0 - With more than 250 customers worldwide
and a strong network of partners, ViewStar continues to
garner industry recognition as one of the premier
technology platforms for process based solutions.
Messaging
Internet
Messaging for INTUITY™ AUDIX® Multimedia Messaging
System
Internet Messaging software breaks down the barriers to
communications by enabling your employees to manage
voice, fax, and e-mail messages together in one
multimedia mailbox and by expanding your multimedia
communications to reach customers and vendors outside
your network. By supporting Internet mail standards (SMTP/MIME,
POP3), Internet Messaging takes the power of the INTUITY
AUDIX system and integrates it with a wide choice of
e-mail systems (e.g., Microsoft* Exchange*, Lotus Notes
4.6, Hewlett-Packard OpenMail*) and client interfaces
(e.g., Microsoft* Explorer*, Microsoft* Outlook*,
Microsoft* Exchange*, Lotus Notes 4.6, Netscape
Navigator*, and Qualcomm Eudora*).
Internet
Messaging maximizes collaboration with right time, right
place communications and accommodates the many ways in
which people work whether in the office or traveling:
-
mobile
and voice-oriented users can copy/forward
-
e-mail
into one mailbox that's accessible from any
touch-tone phone
-
users
who collaborate with colleagues outside the company
can exchange multimedia messages, including voice,
with anyone who has a multimedia PC and an Internet
address
Internet
Messaging gives all your employees as well as your
customers, partners, and vendors more flexibility and
convenience in how, when, and where they communicate.
INTUITY™
Interchange
The Intuity Interchange is an efficient server-based
solution that links your individual voice or multimedia
messaging systems from multiple vendors into a
company-wide messaging network.
Web
Communications Server
With our Web Communications Server your company now has an
easy, economical way to enter the world of eBusiness while
enhancing your current messaging communications. The
server can be installed as a standalone in a switch
environment; however, when installed with the MERLIN
Messaging Release 2, voice mail and e-mail messages can be
retrieved through the same mailbox. You have everything
you need to put your business on the Internet, enabling
you to:
- Establish
your own Internet domain name - when integrated with
InstantConnectSM from Encanto Networks
- Get
secure, cost-effective Internet access
- Create
and host your own Web site and storefront
- Process
orders with secure credit card transactions
- Provide
e-mail with up to 200 mailboxes and 100 hours of
message storage
Access
MERLIN
MAGIX™ Integrated Network Access
MERLIN MAGIX Integrated Network Access enables local and
long distance voice calling and high-speed Internet access
across your LAN through a single T1 connection
DEFINITY®
System
DEFINITY®
IP Solutions
The new DEFINITY IP Solutions software provides improved
traffic handling, superior voice quality over packet
facilities, and advanced support for Avaya IP Telephones
and Softphone.
IP
Softphone
The IP Softphone is a software application that resides on
a client desktop or laptop PC, enabling the user to log in
to access the major capabilities of the DEFINITY server.
IP Softphone provides remote users with all of the
DEFINITY Server productivity applications already
available to on-site employees.
DEFINITY®
ATM Solutions Avaya combines the
voice, data, and video transport capabilities of ATM
Switching with the advanced call control, network
services, and management capabilities of the DEFINITY
Enterprise Communications Server to provide a total
network Solution: DEFINITY ATM Networking.
IP
Telephones
The new Avaya 4600 series IP Telephones (4612 and 4624)
provide the complete Avaya feature set: full duplex
speakerphone with echo cancellation for superior sound
quality; a 10/100BaseT Ethernet connection; an integrated
Ethernet connection to connect a PC to the telephone and
easy upgrades through downloadable firmware.
*Compaq
Proliant is a registered trademark of Compaq Computer
Corporation, Pentium is a registered trademark of Intel
Corporation, OpenMail is a registered trademark of
Hewlett-Packard Company, Microsoft, Exchange, Explorer,
and Outlook are trademarks and registered trademarks of
Microsoft Corporation, Navigator is a registered trademark
of Netscape Communications Corp., Eudora is a registered
trademark of Qualcomm Inc.
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