| DEFINITY
ONE™ Communications System
Overview
- Features - Contact
a Representative
SYSTEM OVERVIEW
The new DEFINITY
ONE™ Communications System is an "all in one" solution
providing powerful applications in one integrated platform. DEFINITY
ONE is designed and priced for the office with 20 to 40 telephones
with sophisticated application needs.
DEFINITY ONE
combines the renowned DEFINITY Communication Software, INTUITY
AUDIX Multimedia Messaging with Message Manager Graphical User Interface,
and easy to learn, easy to use System Management Tools on a single
processor. The bundling of applications on the DEFINITY ONE
processor eliminates the cost of additional PCs, applications servers and
adjuncts, and associated connectivity and maintenance costs.
DEFINITY ONE
delivers the same powerful applications such as networking, call center,
and wireless supported by larger DEFINITY Servers. It uses the same
telephones and circuit packs as the rest of the DEFINITY family,
allowing companies to share and re-use telephone inventory across
locations while providing the same look-and-feel to all users, whether in
a small branch or corporate headquarters.
FEATURES
Conferencing and
Collaboration
Today's dynamic and
competitive marketplace requires business people to gather information
fast and make quick, yet effective decisions. But the speed of business
also means executives have less time than ever to meet and discuss
critical decisions. DEFINITY Collaborative Communications applications
allow you to bring key players together at a moment's notice, without
waiting for schedules or travel time.
How You Benefit:
Conferencing & Collaboration enables eCommunications allowing your
company to move at "Internet Speed".
Customer
Relationship Management
DEFINITY servers support everything from basic call routing, to
sophisticated predictive routing among networked call centers, using Avaya
Labs breakthrough technologies, to Internet Solutions that directly link
your Web Site visitors to your call center agents.
How You Benefit:
These Customer Relationship Management applications help you turn ordinary
customer sales and service operations into an extraordinary customer
relationship strategy.
DEFINITY ONE
Messaging
Intuity™ AUDIX® Messaging can provide voice, fax, and text messaging,
along with text-to-speech and Message Manager functionality— allowing
employees and customers to communicate using the tools they prefer, any
time, anywhere. It also supports digital networking, allowing you to link
locations and improve communications among employees at multiple sites.
How You Benefit:
Messaging Solutions improve employee productivity, reduce costs, and
increase customer service.
Desktop Solutions
DEFINITY servers offer a selection of telephones to meet the needs of any
employee. For example, multi-line digital telephones provide fixed feature
buttons, built-in speakerphone capabilities, optional displays, and
programmable buttons and "softkeys" that allow users to
customize their phone functions.
How You Benefit:
DEFINITY Desktop Solutions provide easy access to features increasing
employee productivity.
Distributed
Workforce
DEFINITY servers support telecommuters and "road warriors" by
providing remote or off-site workers with virtually all the DEFINITY
features and capabilities they need to be productive wherever they are.
DEFINITY AnyWhere uses a browser interface to provide voice and data
collaboration to remote users. DEFINITY IP Softphone is a software
application, which provides remote workers with "In the Office"
voice communications making them more productive.
How You Benefit:
Distributed Workforce Solutions allow your remote workers to be more
productive and ensure you can recruit and retain the best talent by
meeting the needs of the changing workforce.
Networking
DEFINITY is the first and only single source solution that enables you to
use IP, ATM, or circuit-switched networks. A "Triple Advantage"
that lets you tailor your networks to meet your business needs, offers the
industry's highest reliability, and lets you lower costs by converging
multiple networks.
Multiple systems can
be linked to operate "as one," using Distributed Communications
System (DCS) networking. DCS allows users to call other locations simply
by dialing an extension number. Calls can be transferred from one location
to another, to provide call backup that is entirely transparent to the
caller. DEFINITY also supports QSIG providing high functionality in
multi-vendor networks.
How You Benefit:
DEFINITY Networking enables eCommunications providing your company with a
competitive advantage.
System Management
DEFINITY servers have a full suite of easy to use System Management Tools
and Directory Services. These tools increase the flexibility and reduce
the complexity of managing communications.
How You Benefit:
Easy to use System Management increases system administrator's
productivity , reduces training time, and facilitates better service to
end users.
Telephony
Features
The DEFINITY system delivers hundreds of calling features to help
employees work more efficiently, access information more easily, and serve
customers better. It supports all the features and sophisticated
call-handling capabilities you want and expect in a DEFINITY
communications system, including: Conference, Transfer, Hold, Abbreviated
Dialing, Last Number Dialed, and Call Forwarding, Group Page, Whisper
Page, Group Listening, Uniform Dial Plan, Integrated Directory, Call
Coverage, Integrated Caller ID, and much more.
How You Benefit:
These Telephony features improve employee productivity and enhance
customer service.
Wireless
Solutions
Get important calls wherever you are in your business. DEFINITY Wireless
systems are fully integrated providing users the features they enjoy with
their desk phone-multiple lines, display, conferencing, hold, transfer,
Caller ID and more.
How You Benefit:
DEFINITY Wireless Solutions improve employee productivity and increase
customer service.
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