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SYSTEM OVERVIEW

DEFINITY® Solutions
Much more than a "PBX," DEFINITY® Solutions can process, switch, transport, and store multimedia communications, and deliver features and control to all elements in your network. The flexible networking capabilities including IP, ATM, and Circuit Switched allow you to converge voice and data communications in a way that best suits your business with no compromise in quality or reliability. DEFINITY ECS applications enable eCommunications to provide you with a competitive advantage. DEFINITY ECS is ideal for large locations of 200 or more employees. It can be sized to provide the capacity you need today, and grow to 25,000 telephones with complete investment protection.

FEATURES

Conferencing and Collaboration
Today’s dynamic and competitive marketplace requires business people to gather information fast and make quick, yet effective decisions. But the speed of business also means executives have less time than ever to meet and discuss critical decisions. DEFINITY Collaborative Communications applications allow you to bring key players together at a moment’s notice, without waiting for schedules or travel time.

How You Benefit:
Conferencing & Collaboration enables eCommunications allowing your company to move at "Internet Speed".

Customer Relationship Management
DEFINITY ECS support everything from basic call routing, to sophisticated predictive routing among networked call centers, using Avaya Labs breakthrough technologies, to Internet Solutions that directly link your Web Site visitors to your call center agents.

How You Benefit:
These Customer Relationship Management applications help you turn ordinary customer sales and service operations into an extraordinary customer relationship strategy.

Desktop Solutions
DEFINITY servers offer a selection of telephones to meet the needs of any employee. For example, multi-line digital telephones provide fixed feature buttons, built-in speakerphone capabilities, optional displays, and programmable buttons and "softkeys" that allow users to customize their phone functions.

How You Benefit:
DEFINITY Desktop Solutions provide easy access to features increasing employee productivity.

Distributed Workforce
DEFINITY servers support telecommuters and "road warriors" by providing remote or off-site workers with virtually all the DEFINITY features and capabilities they need to be productive wherever they are. DEFINITY AnyWhere uses a browser interface to provide voice and data collaboration to remote users. DEFINITY IP Softphone is a software application, which provides remote workers with "In the Office" voice communications making them more productive.

How You Benefit:
Distributed Workforce Solutions allow your remote workers to be more productive and ensure you can recruit and retain the best talent by meeting the needs of the changing workforce.

Messaging
Intuity™ AUDIX® Messaging integration can provide voice, fax, and text messaging, along with text-to-speech and Message Manager functionality— allowing employees and customers to communicate using the tools they prefer, any time, anywhere. It also supports digital networking, allowing you to link locations and improve communications among employees at multiple sites.

How You Benefit:
Messaging Solutions improve employee productivity, reduce costs, and increase customer service.

Networking
DEFINITY is the first and only single source solution that enables you to use IP, ATM, or circuit-switched networks. A "Triple Advantage" that lets you tailor your networks to meet your business needs, offers the industry's highest reliability, and lets you lower costs by converging multiple networks. Multiple systems can be linked to operate "as one," using Distributed Communications System (DCS) networking. DCS allows users to call other locations simply by dialing an extension number. Calls can be transferred from one location to another, to provide call backup that is entirely transparent to the caller. DEFINITY also supports QSIG providing high functionality in multi-vendor networks.

How You Benefit:
DEFINITY Networking enables eCommunications providing your company with a competitive advantage.

Telephony Features
The DEFINITY system delivers hundreds of calling features to help employees work more efficiently, access information more easily, and serve customers better. It supports all the features and sophisticated call-handling capabilities you want and expect in a DEFINITY communications system, including: Conference, Transfer, Hold, Abbreviated Dialing, Last Number Dialed, and Call Forwarding, Group Page, Whisper Page, Group Listening, Uniform Dial Plan, Integrated Directory, Call Coverage, Integrated Caller ID, and much more.

How You Benefit:
These Telephony features improve employee productivity and enhance customer service.

Wireless Solutions
Get important calls wherever you are in your business. DEFINITY Wireless systems are fully integrated providing users the features they enjoy with their desk phone-multiple lines, display, conferencing, hold, transfer, Caller ID, and more.

How You Benefit:
DEFINITY Wireless Solutions improve employee productivity and increase customer service.