Overview - Features - Contact a Representative

SYSTEM OVERVIEW

DEFINITY BCS gives you the core competencies DEFINITY systems are known for—reliability, performance, and security—along with applications such as network access, collaboration, messaging, and customer service, all at an affordable price.

DEFINITY BCS provides applications, which improve customer service and increase employee productivity. DEFINITY BCS is an extremely easy system to manage, grow, and enhance with new technologies. World renowned DEFINITY system reliability-greater than 99.9 percent availability for the most critical system applications-is a result of Avaya patented production and testing proceduresin the factory coupled with the proactive maintenance and EXPERT Sytems remote monitoring that are in place once the system is installed.

DEFINITY BCS is ideal for the company with 80 to 400 telphones, but has a total capcity of 25,000 telephones. You can start with what you need today and easily grow the system through the addition of circuit packs and cabinets.

FEATURES

BCS Call Center
DEFINITY BCS supports advanced call routing features to improve call handling and reporting capabilities to make more informed management decisions.

How You Benefit:
These Call Center applications help you turn ordinary customer sales and service operations into an extraordinary customer relationship strategy.

BCS Distributed Workforce
DEFINITY BCS supports telecommuters by providing remote or off-site workers with virtually all the DEFINITY features and capabilities they need to be productive wherever they are.

How You Benefit:
Distributed Workforce Solutions allow your remote workers to be more productive and ensure you can recruit and retain the best talent by meeting the needs of the changing workforce.

BCS Networking
DEFINITY BCS systems can be networked with other DEFINITY systems to share a uniform dial plan and centralized voice mail system.

How You Benefit:
DEFINITY BCS Networking impoves communications between locations.

Desktop Solutions
DEFINITY BCS offers a selection of telephones to meet the needs of any employee. For example, multiline digital telephones provide fixed feature buttons, built in speakerphone capabilities, optional displays, and programmable feature buttons and "softkeys" that allow users to customize their phone functions.

How You Benefit:
DEFINITY BCS Desktop Solutions enable employees to be more productive.

Messaging
Intuity™ AUDIX® Messaging integration can provide voice, fax, and text messaging, along with text-to-speech and Message Manager functionality— allowing employees and customers to communicate using the tools they prefer, any time, anywhere. It also supports digital networking, allowing you to link locations and improve communications among employees at multiple sites.

How You Benefit:
Messaging Solutions improve employee productivity, reduce costs, and increase customer service.

Wireless
DEFINITY BCS supports wireless phones that are fully integrated which give users most of the features they enjoy on their desk phone-multiple lines, display, conferencing, hold, transfer, Caller ID, and more. DEFINITY BCS Wireless systems deliver new levels of productivity within your business locations while ensuring timely responsive communications with customers and other callers.

How You Benefit:
DEFINITY BCS Wireless Solutions improve employee productivity.