How to Use Your
PARTNER® Phone
518-457-701
Issue 2
Comcode 700361330
May 2005
Copyright 2005, Avaya Inc.
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Notice
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you - Avaya's customer system administrator,
information in this document was complete and
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accurate at the time of printing. However,
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information is subject to change.
responsibility on acquired knowledge and
resources from a variety of sources including
but not limited to:
Preventing Toll Fraud
· Installation documents
"Toll fraud" is the unauthorized use of your
· System administration documents
telecommunications system by an unauthorized
· Security documents
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· Hardware-/software-based security tools
corporate employee, agent, subcontractor, or is
· Shared information between you and your
not working on your company's behalf). Be
peers
aware that there may be a risk of toll fraud
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associated with your system and that, if toll
fraud occurs, it can result in substantial
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additional charges for your telecommunications
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services.
peers should carefully program and configure:
· Your Avaya-provided telecommunications
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Contents
How to Use Your PARTNER Phone 3
Contents
4 How to Use Your PARTNER Phone
Basic Phone Functions
Make a Call
To make an outside call:
S, a line button, or lift the handset.
1 Press
9, and then dial
2 If required, dial the outside line code, usually
the telephone number.
To make an inside call:
i button.
1 Press either
2 Lift the handset, if desired.
3 Dial an extension.
Answer a Call
To answer an outside call or inside call:
· Press the button for the line you wish to answer, lift the
handset, or press S.
To enable Hands-Free Answer on Intercom:
· Press m which allows you to respond to voice-signaled
(not ringing) intercom calls without having to lift the handset
or press any buttons.
Use the Hold Feature
1 While active on a call, press h.
2 To retrieve a call from hold while on the handset or speaker,
press the line button next to the winking green light (a call you
put on hold) or the winking red light (a call put on hold at
another extension).
How to Use Your PARTNER Phone
5
Transfer a Call to an Extension
Basic Phone Functions
Transfer a Call to an Extension
&.
1 Press
2 Dial the extension number.
3 Perform one of the following steps:
· To transfer the call without announcing it, hang up.
· To announce the call before transferring it, wait for the
called party to answer. When the called party answers,
announce the call. To complete the transfer, hang up.
If you want to cancel the transfer and return to that call,
press the intercom button or line button of the call you were
transferring.
Transfer a Call to a Voice Mailbox
f 14.
1 Press
2 Dial the extension number.
3 Hang up.
Make a Conference Call
While connected to the first party:
C.
1 Press
2 Press an idle intercom or line button.
3 Call the next party.
C again. Calls are now conferenced.
4 Press
5 Repeat steps 1 through 4 to add up to a total of 2 outside and
2 inside connections.
You can remove the last-added outside party from the conference
by pressing f 06.
6
How to Use Your PARTNER Phone
Basic Phone Functions
Use Your Voice Mailbox
Use Your Voice Mailbox
To listen to your messages:
· Press i
777.
To have voice mail answer your calls immediately:
· Press Do Not Disturb.
Do Not Disturb must be programmed previously on a button.
Join a Call in Progress
A steady red light indicates a call in progress on another
extension.
You cannot join a call if Privacy is enabled or Automatic
Extension Privacy is assigned at the other extension.
1 Press the button next to the red light.
S.
2 Lift the handset or press
Forward Your Calls
f 11.
1 Press
2 Dial your extension number.
3 Dial the destination extension number.
4 To cancel, follow steps 1 through 3, but dial your extension
number in step 3.
Your System Administrator can program this feature on a
button.
How to Use Your PARTNER Phone
7
Send Calls to a Covering Extension
Basic Phone Functions
Send Calls to a Covering Extension
To use this feature, a voice mail system must be installed and
administered in the PARTNER system, and your extension must
be a subscriber to the voice mail system.
f 20.
1 Press
2 Dial your extension number.
3 Dial the covering extension number.
To send calls to the covering extension as soon as they start to
ring, press Do Not Disturb.
Do Not Disturb must be programmed previously on a button.
To cancel call coverage, follow steps 1 through 3, but dial your
extension number in step 3.
Adjust the Volume
To adjust the ringer volume:
· To increase volume, press + or
while the phone is idle
or ringing and the handset is in its cradle.
· To decrease volume, press - or
while the phone is idle
or ringing and the handset is in its cradle.
To adjust the speaker volume (while using the speaker) or
handset volume (while using the handset):
· To increase volume, press + or
.
· To decrease volume, press - or
.
8
How to Use Your PARTNER Phone
Basic Phone Functions
Adjust the Display Contrast
Adjust the Display Contrast
The phone must be idle and the handset must be in its cradle
when you adjust the display contrast.
To adjust the display contrast:
· To increase contrast, press * then press + or
.
· To decrease contrast, press * then press - or
.
How to Use Your PARTNER Phone
9
Advanced Phone Functions
Screen Calls
To listen to a caller leaving a voice mail message:
· Press the programmed Call Screen button while the call is
ringing.
To screen all incoming calls:
· Press the programmed Call Screen button. The steady
green light indicates the call screening feature is activated.
Record Calls
This procedure requires special programming in your voice mail
system.
This feature is available on PARTNER ACS Release 3.0 or later
systems using PARTNER Messaging R1.0 and later systems or
PMVS R5.0 and later systems.
To record a conversation (to be stored in your voice mailbox):
· Press the programmed Record Call button at any time
during the call.
You may record conference calls, but only one of the other
parties can be on an inside extension.
10
How to Use Your PARTNER Phone
Advanced Phone Functions
Lock Your Extension
Lock Your Extension
To prevent unauthorized people from making outside calls from
your extension while you are away:
f 21.
1 Press
2 Dial a 4-digit code (09).
3 Redial the 4-digit code.
This feature also prevents calls from being screened.
To unlock your extension:
f 21.
1 Press
2 Dial the 4-digit code used to lock the extension.
Use Group Calling
To make or transfer a call to all extensions in a Calling Group:
i.
1 Press
2 Lift the handset.
7 and the group number (14).
3 Dial
To page all extensions in a Calling Group:
i.
1 Press
2 Lift the handset.
*7 and the group number. Begin speaking after the
3 Dial
beep.
How to Use Your PARTNER Phone
11
Use Group Pickup
Advanced Phone Functions
Use Group Pickup
To answer a call at any extension in a Pickup Group:
i.
1 Press
2 Lift the handset.
66 and the group number (14).
3 Dial
12
How to Use Your PARTNER Phone
Personalizing Your Phone
Program Your Phone
To program unused buttons to access frequently used system
features, extensions, and phone numbers:
f 00.
1 Press
2 Press the appropriate button.
3 Dial one of the following:
· feature dial-code
· phone number
· for an inside extension, press i and dial the
extension.
features and dial codes.
4 Do one of the following:
· To program another button, return to step 2.
· To exit, press f
00.
How to Use Your PARTNER Phone
13
Feature Dial Codes
Feature
Dial Code
f 12 + account code + f 12
Account Code Entry
f 19 to turn on and off
Background Music
f 20 + your extension and covering
Call Coverage
extension
f 11 + your extension + extension where
Call Forwarding/Call
you want your calls to ring
Follow-Me
f 24 to turn on and off
Call Recording
This feature requires a button with lights.
f 25
Call Screening
You can program this button via Central Telephone
Programming only.
f 06
Conference Drop
The last added outside party is dropped from a
conference call.
f 01 to turn on and off
Do Not Disturb
This feature requires a button with lights.
f 02
Exclusive Hold
f 05
Last Number Redial
Message Light On/Off To turn on: f 09 + extension
To turn off: f 10 + extension
f 07
Privacy
This feature requires a button with lights.
f 03
Recall
14
How to Use Your PARTNER Phone
Feature Dial Codes
Feature
Dial Code
To save a number: f 04 after dialing the
Save Number Redial
number, but before hanging up
To redial a stored number: f
04
f 15
Voice Cover
Voice Mailbox Access i 777
f 14
Voice Mail Transfer
How to Use Your PARTNER Phone
15
Speed Dialing
System Speed Dial
To use a system speed dial code:
· Press f, then a 3-digit code.
System speed dial codes are set by your system
administrator.
Personal Speed Dial
To program your personal speed dial codes:
1 Press f
00.
2 Press f and select a 2-digit code between 80 and 99.
3 Dial the telephone number.
4 Repeat steps 2 and 3 for more numbers or, to exit, press
f 00.
To use your personal speed dial codes:
· Press f, then the 2-digit code you selected.
16
How to Use Your PARTNER Phone
Directories
System Speed Dial Directory
Name
Code
Name
Code
600
625
601
626
602
627
603
628
604
629
605
630
606
631
607
632
608
633
609
634
610
635
611
636
612
637
613
638
614
639
615
640
616
641
617
642
618
643
619
644
620
645
621
646
622
647
623
648
624
649
How to Use Your PARTNER Phone
17
System Speed Dial Directory
Directories
Name
Code
Name
Code
650
675
651
676
652
677
653
678
654
679
655
680
656
681
657
682
658
683
659
684
660
685
661
686
662
687
663
688
664
689
665
690
666
691
667
692
668
693
669
694
670
695
671
696
672
697
673
698
674
699
18
How to Use Your PARTNER Phone
Directories
Personal Speed Dial Directory
Personal Speed Dial Directory
Code
Name
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
How to Use Your PARTNER Phone
19
System Extensions Directory
Directories
System Extensions Directory
Name
Ext.
Name
Ext.
20
How to Use Your PARTNER Phone
