®
PARTNER
Advanced Communications System
System Planner
518-456-161
Issue 7
July 2004
0
Copyright 2004
Document 518-456-161
Avaya Inc.
Issue 7
All Rights Reserved
July 2004
Printed in USA
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at his own expense. This system is Class B compliant in some configurations. For additional FCC
information, see the PARTNER Customer Support Document.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada.
Le Présent Appareil Nomérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le
brouillage radioélectrique édicté par le Industrie Canada.
Preventing Toll Fraud
"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or
working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges
for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests with you an Avaya Inc. system administrator, your telecommunications peers, and your
managers. Avaya Inc. does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya Inc.
will not be responsible for any charges, losses, or damages that result from such intrusions. For important information regarding your system and toll fraud, see the PARTNER Customer
Support Document.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assistance, call the Avaya Customer Care Center at 1 800 628-2888.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the "Limited Use Software License Agreement" card provided with your package. For additional warranty information, see
the PARTNER Customer Support Document.
Trademarks
PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010 MDW 9030P, and
SYSTIMAX are registered trademarks of Avaya Inc. in the U.S. and other countries. Other product and brand names are trademarks of their respective owners. All rights reserved.
Ordering Information
Call:
Avaya Publications Center
Voice 1 800 457-1235
International Voice 207 866-6701
Fax 1 800 457-1764
International Fax 207 626-7269
Write:
GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attn: Avaya Account Manager
Order:
Avaya Publications Center
Document No. 518-456-161
Issue 7, July 2004
For additional documents, refer to the PARTNER Customer Support Document.
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges
may apply.
Obtaining Products
See "Obtaining Products" in the PARTNER Customer Support Document.
Avaya Web Page
For information about Avaya products and service, go to www.avaya.com. For the latest product documentation for PARTNER ACS, go to www.avaya.com/support.
Heritage Statement
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text
to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to May 1, 2001, which may retain their
original Lucent titles. Avaya Inc., formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management,
messaging, multiservice networking, and structured cabling products and services. Avaya Labs is the research and development arm for the company.
Important Safety Instructions
The following list provides basic safety precautions that should always be followed when using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill
liquid of any kind on the product.
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.
CAUTION: DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating. DO NOT place the product in a separate enclosure unless
proper ventilation is provided. DO NOT place the product flat on a surface. The control unit must be wall-mounted.
SAVE THESE INSTRUCTIONS
Internet Security-Related Issues
0
There are certain security risks associated with using the 1600 DSL module due to its Internet connections. Appendix A provides a Security
Notification Checklist. As the authorized installer, you should review this information with your customer to ensure all security requirements are
understood. Then complete the Security Notification and Checklist with the customer.
General Information
0
The purpose of these planning forms is to facilitate the installation of your system. The authorized installer will use these forms to configure your
new PARTNER system to your specifications. By filling in the appropriate information and selecting the preferred options and features in
advance, you will help to quickly get your system up and running. As you become more familiar with your PARTNER system you may change or
enhance the system to get the most out of the system's many features and capabilities.
The Table of Contents on the following page provides an overview of the forms included in this planner. All new customers are required to
complete Forms A, B, and C. However, the remaining forms can be used to plan additional features that are optional in your PARTNER system.
As you complete these forms, please refer to the instructions for each form for additional guidance.
Several forms in this Planner require a printer setting of 1200 dots per inch (dpi). Lower dpi settings will cause the image resolution on
some of the forms to be unclear.
PARTNER® Advanced Communications System
Table of Contents
0
Form
Required
Page No.
Form A--Customer Information
ALL
7
Form B--System Configuration: Lines
ALL
9
Form C--Extension Settings
ALL
13
Form C1--Extension Settings Worksheet
15
Form C--Extension Settings: Feature Descriptions
1922
Feature Descriptions--(Continued)
If you are attaching auxiliary equipment.
23
Form E--System Configuration: Default Settings
If you wish to change certain system defaults.
27
Forms F1-F5: System Configuration: Lists
If you are setting system speed dials, using disallowed/
29
allowed lists, using hunt groups, using forced account
Form F1--System Speed Dial
30
codes, pooling lines, etc.
Form F2a--Disallowed Lists
32
Form F2b--Allowed Lists
33
Form F3--Hunt Groups
35
Form F4--Forced Account Code
38
Form F5--Customized Extensions/Pool Access Restrictions
4041
PARTNER® ACS 1600 DSL Module Planning Checklist
43
PARTNER® ACS T1 Module Planning Forms
51
Form G1--T1 Module Parameters
If you are using a T1 module.
52
Form G2--T1 Module Line Settings
If you are using a T1 module.
54
Form G3--Direct Inward Dialing (DID)
If you are using DID with a T1 module.
56
Form G4--Direct Inward Dialing (DID) Mapping Table
If you are using DID with a T1 module.
58
Appendix A: Security Notification and Checklist
60
Table of Contents
5
PARTNER® Advanced Communications System
0
Table of Contents
6
PARTNER® Advanced Communications System
Form A--Customer Information
0
CUSTOMER BILLING NAME:
BILLING PHONE NUMBER:
CUSTOMER CONTACT:
CONTACT PHONE NUMBER:
PERSON TO BE TRAINED:
TRAINEE PHONE NUMBER:
SALES PERSON/ACCT EXEC:
SALES/AE PHONE NUMBER:
GENERAL CONTRACTOR:
CONTRACTOR PHONE NUMBER:
(only required if new construction)
INSTALLATION ADDRESS:
INSTALLATION DUE DATE:
NOTES TO INSTALLER:
FEATURES OF INTEREST:
(list in order of priority)
Provide the name of the telephone service representative who verified your service and the date the
SERVICE VERIFICATION:
service was verified. This is not required for all installations. See next page for details.
VERIFIER NAME:
DATE VERIFIED:
INSTALLER NAME:
DATE OF INSTALLATION:
Form A--Customer Information
7
PARTNER® Advanced Communications System
Form A: Instructions for Customer Information
0
Service Verification
0
In almost all cases, the default telephone service provided by your local Phone Company will be appropriate for the PARTNER system.
However, if you are switching telephone systems from a competitor's system to a PARTNER system, or if this is the first time telephone service
is being established at this site, you will need to verify that your local phone company is providing you with default telephone service (Loop
Start) or the installation of your PARTNER system may not be completed on the expected due date. Please provide the person's name and the
date they verified default phone service in the "Service Verification" space provided on the previous page.
Form A: Instructions for Customer Information
8
PARTNER® Advanced Communications System
Form B--System Configuration: Lines
0
Who is the customer contact responsible for the layout of the system?
Name: __________________
Telephone: __________________
If the line is a personal or dedicated line fill in the following
OR
CALLER ID
OTHER SUBSCRIPTION
NAME OF
Line
Desired Telephone
ANSWERING
Equipment
Call
EXTENSION
OPTION1
SERVICES
LINE OWNER
NUMBER
No.
Numbers
SERVICE
Coverage
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
Form B--System Configuration: Lines
9
PARTNER® Advanced Communications System
OR
Line
Desired Telephone
ANSWERING
CALLER ID
OTHER SUBSCRIPTION
Equipment
Call
EXTENSION
NAME OF
OPTION1
No.
Numbers
SERVICE
Coverage
SERVICES
LINE OWNER
NUMBER
19
20
21
22
23
24
25
26
27
28
29
30
31
1. AA, DXD, ASA, Hunt, VMS-AA, VMS-MAIL, LIVE, AUX, DID. See following page for details.
Form B--System Configuration: Lines
10
PARTNER® Advanced Communications System
Form B: Instructions for System Configuration: Lines
0
COLUMN 2: DESIRED TELEPHONE NUMBERS:
Write in the telephone numbers assigned to each line. Please list the lines that will be used by multiple extensions first, then list dedicated and/
or personal lines.
If you are using a loudspeaker paging system with a PARTNER ACS R7.0 system, specify the line jack to which you are connecting the
loudspeaker paging system. If your loudspeaker paging system requires a dry contact, you must connect the paging system to Line Jack 5.
You cannot assign the Loudspeaker Paging Line to a T1 line.
COLUMN 3: ANSWERING OPTION
In this space, write in the abbreviation from the list below that indicates how incoming calls to each line will be answered. In most cases, some
form of automated answering option will be selected. NOTE: To avoid confusing caller, it is recommended that only one type of
automated answer option be used to handle incoming calls throughout the system.
Automated Answer Options:
AA
Automated Attendant
Automated system answers and routes calls. Must be purchased separately.
DXD
Direct Extension Dialing
Allows caller to dial extensions without waiting for the receptionist. Available with ACS
R2.0 or later. DXD is not used on T1 lines with DID service.
ASA
Automatic System Answer
Plays a recorded message then either places the call on hold, disconnects the call or
continues to ring available extensions. Available with ACS R2.0 or later. ASA is not
used on T1 lines with DID service.
Hunt
Hunt Group
Allows incoming calls to search or "hunt" for the first available extension in a group. Up
to 8 hunt groups can be programmed in the system.
Calling
Calling Group
Sends calls simultaneously to a group of extensions. Up to 4 calling groups can be
programmed in the system.
VMS-AA
Automated Attendant Service
This is system-wide voice mail service. If the receptionist does not answer an incoming
of PARTNER Messaging,
call, VMS-AA lets the caller select an extension or route.
PARTNER Voice Messaging,
PARTNER MAIL, or
PARTNER MAIL VS
VMS-MAIL
Voice mail on a personal line
PARTNER Messaging, PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice
Messaging PC Card must be purchased separately.
Form B: Instructions for System Configuration: Lines
11
PARTNER® Advanced Communications System
Other Options:
LIVE
Human Operator
If all calls to a specific line will always be answered by a human operator, write in LIVE.
AUX
Auxiliary Equipment
If all calls will always be answered by a piece of auxiliary equipment, such as a fax
machine, write in AUX.
DID
Direct Inward Dialing on a T1
Routes the incoming call on a T1 channel directly to the appropriate extension based on
channel
the DID mapping table you program. Requires a T1 line and Direct Inward Dialing with
E&M signaling from your Service Provider.
COLUMN 4 & 5: CALLER ID AND OTHER SUBSCRIPTION SERVICES
Check the box if Caller ID Service is activated on this line. In the next column, write in any other telephone subscription services (ordered from
your local telephone company) that are active on this line (for example, repeat call service).
NOTE: Caller ID Service is unavailable on T1 channels.
COLUMN 6:
Write in the owner (or assigned auxiliary equipment) for the personal or dedicated line.
COLUMN 7:
Check the box if you wish the owner of the personal or individual line to have the ability to activate Call Coverage for that line.
NOTE: Call Coverage cannot be activated for a T1 line with Direct Inward Dialing.
COLUMN 8:
Write in the extension number of the owner of the personal or individual line.
Form B: Instructions for System Configuration: Lines
12
PARTNER® Advanced Communications System
Form C--Extension Settings
0
Note: See Form C1 to enter character codes for Ext. Display.
LINES ASSIGNED
PHONE
EXT.
CHANGE DEFAULT SETTINGS
with Ringing Options
DISPLAY
BUTTON
EXT
OWNER
SET
Forced
Remote
Voice
up to 20
TYPE
FEATURES
Call
Distinctive Abbrev.
Acct
Interrupt
Call
Coverage
Rings
Code
Forwarding
Immed
Delayed No Ring
Lang
Ring
Ringing
Privacy
on Busy
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
Form C--Extension Settings
13
PARTNER® Advanced Communications System
Form C--Extension Settings (Continued)
0
LINES ASSIGNED
EXT.
CHANGE DEFAULT SETTINGS
PHONE
with Ringing Options
EXT
OWNER
SET
DISPLAY
BUTTON
Forced
Voice
Remote
up to 20
TYPE
FEATURES
Call
Distinctive Abbrev.
Acct
Interrupt
Call
Coverage
Rings
Immed
Delayed No Ring
Lang
Privacy
Code
on Busy
Ring
Ringing
Forwarding
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
Form C--Extension Settings (Continued)
14
PARTNER® Advanced Communications System
Form C1--Extension Settings Worksheet
0
May be used if Ext. Display is checked on Form C.
Character Codes
Ext.
Letters:
Jack
Write 2-Digit Code for Each Character To Be Displayed--See Table at Right
A = 21
N = 62
No.
B = 22
O = 63
10
C = 23
P = 71
11
D = 31
Q = 72
12
E = 32
R = 73
13
F = 33
S = 74
14
G = 41
T = 81
15
H = 42
U = 82
16
I = 43
V = 83
17
J = 51
W = 91
18
K = 52
X = 92
19
L = 53
Y = 93
20
M = 61
Z = 94
21
Numbers:
22
blank = 11
23
0 = 00
5 = 50
24
1 = 10
6 = 60
25
2 = 20
7 = 70
26
3 = 30
8 = 80
27
4 = 40
9 = 90
28
29
30
31
32
33
Form C1--Extension Settings Worksheet
15
PARTNER® Advanced Communications System
Form C1--Extension Settings Worksheet (Continued)
0
Character Codes
Ext.
Letters:
Jack
Write 2-Digit Code for Each Character To Be Displayed--See Table at Right
A = 21
N = 62
No.
B = 22
O = 63
34
C = 23
P = 71
35
D = 31
Q = 72
36
E = 32
R = 73
37
F = 33
S = 74
38
G = 41
T = 81
39
H = 42
U = 82
40
I = 43
V = 83
41
J = 51
W = 91
42
K = 52
X = 92
43
L = 53
Y = 93
44
M = 61
Z = 94
45
Numbers:
46
blank = 11
47
0 = 00
5 = 50
48
1 = 10
6 = 60
49
2 = 20
7 = 70
50
3 = 30
8 = 80
51
4 = 40
9 = 90
52
53
54
55
56
57
Form C1--Extension Settings Worksheet (Continued)
16
PARTNER® Advanced Communications System
Form C: Instructions for Extensions Settings
0
COLUMN 2 OWNER
Enter the name of the person for this extension.
COLUMN 3 EXT. DISPLAY
Enter the name you want displayed when this extension makes an intercom call.
COLUMN 4 PHONE SET TYPE
Enter the type of telephone at the extension (for example, PARTNER-34D, PARTNER-18D, or standard telephone).
COLUMN 5 LINES ASSIGNED WITH RINGING OPTIONS
List the lines (or pool code for a pool of lines, if appropriate) that you would like assigned to each extension. For each line you enter, you have
the option of listing it as an immediate ringing line, a delayed ringing line, or a no ring line. The default option for lines is immediate ringing. (For
pools, the default option is no ringing). NOTE: Any line not listed will be removed from that extension.
NOTE: For T1 lines with Direct Inward Dialing, the ringing option is ignored, and the call rings immediately.
COLUMN 6 CHANGE DEFAULT SETTINGS
Language: Default = English. If you wish to display messages in a different language, write in the language (French or Spanish). This is
relevant only for extensions with display phones.
Distinctive Ring: Default = Active. By default, outside, intercom, and transferred calls each have their own ringing pattern. To change the
default so that all calls ring the same, write "NA" (Not Active) in this column.
Abbreviated Ringing: Default = 1 ring. When a phone is in use, a new call will ring once. The line button light will continue to flash until the call
is answered.
Privacy: Default = Not Activated. By default, any user sharing a line can join calls at another extension (Privacy is Not Assigned). If all calls
are to be private, write "A" (Assigned) in this column. Always use this feature for Fax and modem extensions.
Forced Acct Code: Default = Not Activated. If a user should be required to enter an account code before placing an outside call, write "A"
(Activated) in this column.
Coverage Rings: For calls going to a covering extension the Default = 2 rings. For calls going to a voicemail box the Default = 3 rings.
You can choose between 1 to 9 rings. Enter the number of rings desired before a call is sent to the covering extension/or voicemail box. Can be
set per extension for ACS 3.0 or later. Can only be set system wide for earlier releases.
Voice Interrupt on Busy: Default = Not Activated. To identify an extension as being eligible for Voice Interrupt on Busy calls, write "A"
(Activated) in this column.
Form C: Instructions for Extensions Settings
17
PARTNER® Advanced Communications System
Remote Call Forwarding: Default = Not Activated. By default, users cannot transfer calls to a remote telephone number. To allow a user to
use Remote Call Forwarding or Cell Phone Connect, write "A" (Activated) in this column.
COLUMN 7 BUTTON FEATURES
In the space provided for each extension, list the features (by the feature numbers indicated) that should be pre-programmed onto the buttons
on the telephone set. The number of available buttons varies from set type to set type. A complete description of the available button features is
included on the following page.
Form C: Instructions for Extensions Settings
18
PARTNER® Advanced Communications System
Form C--Extension Settings: Feature Descriptions
0
Feature Descriptions
0
Ext. 10
Button Light
Button Light
Only
Required
Recommended
DESCRIPTION
#
FEATURE
1
Automatic System (ACS R2.0 or later only) Turns Automatic System Answer on and off. When the feature
●
●
Answer
is on, a call that is not answered by the receptionist is answered by the system; the
system plays a brief message, then places the call on hold, continues to ring all
extensions that have the line, or disconnects the call. To use Automatic System Answer,
extension 10 must be programmed with an ASA button.
2
Direct Extension (ACS R2.0 or later only) Turns Direct Extension Dial on and off. When the feature is on,
●
●
Dial
a call that is not answered by the receptionist is answered by the system; the system
plays a brief message, then lets the caller dial an extension number or wait for the
receptionist. To use Direct Extension Dialing, extension 10 must be programmed with a
DXD button.
3
Night Service
Turns Night Service on and off. Phones in the Night Service Group ring immediately
●
●
when the feature is active, regardless of normal ringing. To use Night Service, extension
10 must be programmed with a Night Service button. Night Service Group extensions
should be identified on Form F5. Night Service is unavailable on T1 lines with DID
service.
4
Outgoing Call
Allows the user at extension 10 to change the outgoing call restriction for a particular
●
●
Restriction
extension. An Auto Dial button with lights must be programmed for each extension to be
changed.
5
Wake Up Service Allows the user at extension 10 to schedule an intercom call to a target extension at a
●
●
designated time. If Music-On-Hold (#602) is active, music is played when the phone is
answered; otherwise, nothing is heard.
6
Fax Management Transfers calls to the fax machine at the designated extension with one touch. The lights
●
show when the fax is busy or when it is having trouble and not answering-for example,
when it is out of paper.
7
Call Screening
(R3.0 or later only and you must have a voice messaging system and an MLS or
●
PARTNER system phone) Allows the user to listen to a caller leaving a message in the
user's mailbox. Once the voice mail system has answered the call, the call screening
begins. While the call is being screened, the user is connected to the call in a listen only
mode on the speakerphone. This feature can be programmed for any extension. This
feature must be assigned by Centralized Programming from either Extension 10 or
Extension 11.
Form C--Extension Settings: Feature Descriptions
19
PARTNER® Advanced Communications System
Feature Descriptions--(Continued)
0
Ext. 10
Button Light
Button Light
Only
Required
Recommended
DESCRIPTION
#
FEATURE
8
Caller ID Inspect
When a user at a display phone is already on a call, this feature shows Caller ID information for
●
another line (if Caller ID information is available on that line) without disconnecting the current call
or putting it on hold. When the feature is active, the button light is on.
9
Caller ID Logging
(ACS R2.0 or later only) Users at a display phone can access a Caller ID log to ascertain caller's
●
phone numbers automatically. When a user has logged calls, the word CALLS displays.
10
Caller ID Name
When a user at a display phone is on a call on a line that has Caller ID information available, this
●
Display
feature lets the user switch between the caller's phone number (the default display) and the caller's
name (if available). When the feature is active- indicating that the caller's name should be
displayed-the button light is on.
11
Do Not Disturb
Prevents calls from ringing at the extension. When the feature is active, the button light is on.
●
Intercom calls get a busy signal, and outside callers hear ringing. Use only if someone else
answers the extension's outside calls. If VMS Cover and Do Not Disturb are both active, intercom,
transferred, and outside calls on owned lines go directly to the extension's voice mailbox. If Call
Coverage and Do Not Disturb are both active, intercom, transferred, and outside calls on lines
assigned ownership go directly to the covering extension. Transfer Return type calls will ring a
phone with Do Not Disturb active.
12
Privacy
Lets system phone users press a programmed button to turn Privacy on and off, preventing or
●
allowing users to join calls at the user's extension as needed.
13
Record-A-Call
This feature applies only to systems that have PMVS (R5.0 or later) equipped with four ports, and
●
an MLS or PARTNER system phone. This feature is not available on tip/ring phones.
14
VMS Cover
This feature only applies if you have a voice messaging system. It defines the number of times a
●
call rings before it is sent to a user's voice mailbox.
15
Voice Interrupt on This feature is available only on system phones. This feature lets you program a button that is used
●
Busy Talk-Back
to respond to a voice interrupt on busy call while the user is active on another call.
16
Intercom Auto
Places a ringing intercom call to an extension, or transfers a call. If on a button with lights, the lights
●
Dialing-Ring
show calling activity at the destination extension.
17
Intercom Auto
Places a voice-signaled intercom call to the extension's phone speaker, or transfers a call with a
●
Dialing-Voice
voice-signaled announcement. If on a button with lights, the lights show calling activity at the
Signal
destination extension.
Manual Signaling - Beeps the designated extension. If the user presses i first, pressing the button places a
18
●
ringing intercom call to the extension, or transfers a call. If on a button with lights, the lights show
Ring
calling activity at the destination extension.
Form C--Extension Settings: Feature Descriptions
20
PARTNER® Advanced Communications System
Feature Descriptions--(Continued)
0
Ext. 10
Button Light
Button Light
Only
Required
Recommended
DESCRIPTION
#
FEATURE
19
Manual Signaling - Beeps the designated extension. If the user presses i first, pressing the button places a
●
Voice
voice-signaled intercom call to the extension, or transfers a call with a voice-signaled
announcement. If on a button with lights, the lights show calling activity at the destination
extension.
20
Account Code
Allows the user to enter an account code for a call by pressing the button, entering up to 16 digits
●
Entry
for the account code, then pressing the button again. If on a button with lights, the lights show
when the feature is in use.
21
Background Music
Turns background music on and off at the speaker of an idle system phone. If on a button with
●
lights, the lights show when the feature is in use.
22
Call Coverage
(ACS R2.0 or later only) Directs all intercom, transferred, and outside calls on lines assigned
●
ownership to the designated extension. You may program originating and covering extension
numbers on the button. If on a button with lights, the lights show when the feature is in use.
23
Call Forwarding
Forwards all calls to the designated extension. Unless Do Not Disturb is on, phone beeps once
●
each time a call is forwarded. You may program originating and destination extension numbers on
the button. If on a button with lights, the lights show when the feature is in use.
24
Contact Closure 1
Allows user to activate Contact Closure 1. User must belong to Contact Closure Group.
●
See Form D.
25
Contact Closure 2
Allows user to activate Contact Closure 2. User must belong to Contact Closure Group.
●
See Form D.
26
Call Park
Parks a call at your extension so it can be picked up from any other extension.
27
Call Pickup
Picks up a ringing, held, or parked call at the designated extension.
28
Conference Drop
Drops the last outside party added to a conference call.
29
Direct Line Pickup
Allows the user to access a ringing, active or held call on a line that is not assigned to the
extension. Direct Line Pickup is subject to Line Access Restrictions.
31
Exclusive Hold
This feature is available only on system phones. This feature prevents other extensions from
picking up outside calls placed on hold at a specific extension with a system phone.
32
Group Calling -
Allows users to ring, page, or transfer calls simultaneously to all of the extensions in any one of
Ring/Page
four Calling Groups.
33
Group Hunt Ring/
Lets you distribute call volume among extensions in a group, to off-load call activity from a single
Signal
user.
34
Group Pickup
Allows user at any extension in the system to answer any outside, intercom, or transferred call
ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1 4).
35
Intercom Autodial
Lets telephone system place intercom calls with a single touch, by pressing a programmed button.
Form C--Extension Settings: Feature Descriptions
21
PARTNER® Advanced Communications System
Feature Descriptions--(Continued)
0
Ext. 10
Button Light
Button Light
Only
Required
Recommended
DESCRIPTION
#
FEATURE
36
Last Number
Redials the last outside number dialed (maximum 28 digits). This feature is useful for immediately
Redial
redialing a busy number.
37
Manual Signaling
This feature applies only to PARTNER and MLS-model phones. This feature lets you program a
button on your PARTNER or MLS-model phone that you can use to signal a predetermined co-
worker's extension.
38
Message Light On Turns on the message light at a specified extension (where XX is a system extension number).
39
Message Light Off Turns off the message light at a specified extension (where XX is a system extension number).
40
Recall
Causes the system to send a timed switchhook flash over the telephone line to recall a new dial
tone or to access a PBX, central office, or Centrex feature, such as Call Waiting.
41
Save Number
This feature is available only on system phones. This feature saves into temporary memory the
Redial
last outside number (up to 28 digits) dialed from an extension with a system phone.
42
Simultaneous
Accesses the loudspeaker paging system, if you have one connected to the system through the
Paging
PAGE jack on the primary processor module, and all of the idle system phones with speakers
assigned to Calling Group 1.
43
Station Lock
This feature is available only on system and standard touch-tone phones. This feature lets users
●
enter a four-digit code on their telephone dialpad to lock their extension.
44
Touch-tone Enable This feature is available only on system phones. This feature lets a system phone user send
touch-tone signals on an outside call over a rotary line.
45
Voice Mail
This feature is available only if you have a voice messaging system. It is available only on system
●
Message
phones. Lets callers leave voice mail messages to called extension.
46
Voice Mail Box
This feature is available only if you have a voice messaging system. It is available only on system
Transfer
phones. This feature lets a system phone user transfer a caller directly to a specific extension's
voice mailbox, in order for a caller to leave a message without first ringing the extension.
Form C--Extension Settings: Feature Descriptions
22
PARTNER® Advanced Communications System
Feature Descriptions--(Continued)
0
Ext. 10
Button Light
Button Light
Only
Required
Recommended
DESCRIPTION
#
FEATURE
47
Auto Dial Buttons
Places a call to an outside telephone number. Outside telephone numbers can be up to 28 digits. If
a dial-out code is required to dial outside numbers (for example, on PBX or Centrex lines), include
it in the stored number followed by pauses, if necessary.
Write in Numbers here:
48
Remote Call
Forwards all calls to the designated outside telephone number. (The outside number must be
●
Forwarding
programmed to a Personal Speed Dial code for the extension.) You may program originating
extension and destination Personal Speed Dial code on the button. If on a button with lights, the
lights show when the feature is in use. The Remote Call Forwarding (#322) feature must be
enabled for the extension.
49
Cell Phone
Forwards all calls to the designated outside telephone number. (The outside number must be
●
Connect
programmed to a Personal Speed Dial code for the extension.) Unlike Remote Call Forwarding,
the incoming call will ring at both the outside telephone number and the extension, allowing the
user to answer the call at the extension or have the call answered by the coverage for the
extension (for example, the voice mail system). You may program originating extension and
destination Personal Speed Dial code on the button. If on a button with lights, the lights show when
the feature is in use. The extension must be able to access a line on the T1 module, and the
Remote Call Forwarding (#322) feature must be enabled for the extension.
Form C--Extension Settings: Feature Descriptions
23
PARTNER® Advanced Communications System
Form D--Auxiliary Equipment
0
Please check the box next to any auxiliary equipment you have attached to your phone or phone system.
System vs. Line/Extension based Auxiliary Equipment
‰
‰
‰
System
Battery Backup
Uninterruptible Power Supply
Fax Machine
‰
‰
Music-on-Hold
ASA/DXD Card
‰
‰
‰
Call Waiting
Hotline
External Hotline
‰
‰
‰
Extension
Extra Alert
Electrical surge protector (IROB)
Answering Machine
‰
‰
‰
Modem
Credit Card Scanner
Passageway Software
‰
‰
Specialty Handset
Headset
‰
Contact Closure 1
Specify operation type
1 second on ______
3 seconds on (default) _______
(i.e., a door lock)
5 seconds on ______
Toggle
‰
Contact Closure 2
Specify operation type
1 second on ______
3 seconds on (default) _______
5 seconds on ______
Toggle
‰
Call Reporting (SMDR)
Specify operation type
Report type: Report all calls or outgoing calls only?
Output format: How many digits should appear (16 or 24)?
Talk time: Should the duration of each call appear?
‰
Loudspeaker Paging
Specify line jack
Number of zones:
number
Specify the Line or Extension that the equipment is connected to:
AUXILIARY EQUIPMENT
LINE #
DEDICATED
EXTENSION #
HUNT
PRIVACY ON/OFF
YES/NO
GROUP
Form D--Auxiliary Equipment
24
PARTNER® Advanced Communications System
Form D: Instructions for Auxiliary Equipment
0
The following settings may be useful for auxiliary equipment: For a dedicated line (such as a Fax line, see Form B), assign the line to the
equipment extension and remove it from other extensions. To prevent other extensions from interrupting calls, write "A" (Assigned) in the
Automatic Extension Privacy (#304) column. In general, do not assign auxiliary equipment extensions to a Pickup Group, Calling Group,
Hunt Group, or Night Service Group.
If DXD is checked, specify the following:
Direct Extension Dial Delay (#112) - By default, a call rings 2 times before it is answered by the system. Record the number of rings administered (0-
9) if different from the default: _____.
Direct Extension Dial Record/Playback (I 892) - message of up to 48 seconds that caller hears when call is answered with the Direct Extension Dial
feature. Write message below and record from extension 10 or 11:
NOTE: For T1 lines with Direct Inward Dialing, DXD is ignored.
Form D: Instructions for Auxiliary Equipment
25
PARTNER® Advanced Communications System
If ASA is checked, specify the following:
Automatic System Answer Delay (#110) - By default, a call rings 2 times before it is answered by the system. Record the number of rings
administered (0-9) if different from the default: _____.
Automatic System Answer Mode (#121) - By default, ASA calls are put on hold after the greeting plays. Check if calls should continue to ring or be
disconnected: Ring _______ Disconnect_______
ASA Record/Playback (I 891) - message of up to 65 seconds that caller hears when the call is answered by the Automatic System Answer feature.
Write message below and record from extension 10 or 11:
NOTE: For T1 lines with Direct Inward Dialing, ASA is ignored.
Description of each equipment with default settings and recommended program options.
Battery Backup: This is required in some countries because power can be lost several times a day. It is not typically used in the United States.
UPS: Uninterruptible Power Supply. Used as protection in the event of occasional power losses.
Form D: Instructions for Auxiliary Equipment
26
PARTNER® Advanced Communications System
Form E--System Configuration: Default Settings
0
For many features, your PARTNER system is pre-programmed with a default setting. In the table below, either confirm the default setting (see
backside of page for details on these) or write in the preferred setting.
1.
How many lines are assigned to each extension?
2.
If you wish to use a password for Night Service and dialing restrictions, write the 4-digit password.
3.
While a call is being transferred, which of the following would you like the caller to hear? Circle one.
Ringing
Silence
Music
4.
How many times should a transferred call ring before it is sent to the transfer return extension?
Transfer Return Rings: _____
(0 - 9)
5.
Would you prefer that the music-on-hold jack be activated or de-activated? Circle one.
Activated
De-Activated
6.
The PARTNER system will automatically calculate daylight savings, unless you specify NO.
YES: _____
NO: _____
7.
If any of your lines will not be "Touch-Tone" lines, write in the telephone number of each rotary
Rotary Lines:
line?
8.
If any of your lines will be pooled together, circle POOL. Otherwise, if all your lines will operate
KEY
POOL
independently circle KEY. If you circled POOL, see Form F5 for more details.
10 seconds
90 seconds
9.
How long should a call be on hold before the PARTNER system provides a reminder tone
20 seconds
120 seconds
(Hold Reminder Tone) at the extension? Circle one. (The default is 60 seconds.)
30 seconds
150 seconds
NOTE: If you do not want the system to provide Hold Reminder Tone, select "Not Active."
45 seconds
180 seconds
Not Active
60 seconds
10.
Will you use a T1 line with the PARTNER system? Circle one. If you circled YES, see the
YES
NO
PARTNER ACS T1 Module Planning Forms (Forms G1, G2, G3, and G4) for information about
a T1 line.
Form E--System Configuration: Default Settings
27
PARTNER® Advanced Communications System
Form E: Instructions for System Configuration: Default Settings
0
QUESTION 1: LINES PER EXTENSION:
PARTNER ACS R7.0 processor: Provides a maximum of five lines.
PARTNER ACS R6.0 or earlier processor or a 308EC module: Provides a maximum of three lines.
206 module: Provides a maximum of two lines.
400 module: Provides a maximum of four lines.
1600 DSL module: Provides a maximum of 16 lines.
012E module: Provides no lines.
T1 module: Provides a maximum of 16 lines.
QUESTION 2: SYSTEM PASSWORD:
The default setting is "No Password." If a password is desired, this password will be required to override dialing restrictions and to turn Night
Service on and off.
QUESTION 4: RINGS BEFORE THE TRANSFER RETURNS:
By default, a transferred call rings 4 times before it goes to the transfer return extension. If preferred setting is different than 4, write in the
preferred number of rings. (Options are 1 through 9.)
QUESTION 8: POOL VS. KEY:
Most PARTNER customers operate their lines in KEY mode. This mode works well for customers with a minimum number of incoming lines
(that is, less than 5). In Key mode, the selected lines will show up as distinct buttons on each user's phone. The user can view the buttons to
determine which lines are in use, and which are open before initiating a call. In HYBRID mode, some of the lines are pooled together. This
pooling is transparent to the user. For instance if 3 lines are pooled under the company's main number, up to 3 users can select the button
marked with that number before the pool is busy. This mode is appropriate for companies requiring a lot of lines. If you wrote POOL in this box,
see Form F5. Pooling is only available for PARTNER ACS R2.0 or later. By default, the system is configured for KEY mode.
QUESTION 9: HOLD REMINDER TONE:
By default, the PARTNER system will provide a reminder tone for a call on hold for 60
