PARTNER® Advanced
OVERVIEW
Communications System
More than 1 million businesses have turned to the Avaya PARTNER® Advanced
Communications System. Why? Because the PARTNER system delivers what growing
businesses really need. Great call coverage. Flexible messaging options. A selection of
stylish and functional phones. The ability to connect a wide range of accessories. With
PARTNER ACS, it's not only about communications; it's about helping your business grow.
Check out all of the ways the Avaya PARTNER system can add value to your business:
A System That Grows With Your Success --
Choices in Telephones and Accessories
Expand to up to 48 extensions. Adapt your
-- Choose from a selection of display phones,
system with plug-in modules for messaging,
wireless phones and a receptionist console.
record-a-call and more.
Connect a wide range of accessories.
Professionalism, Efficiency and Customer
Quality and Experience You Can Depend On
Service--Get the 24/7 communications
-- PARTNER ACS was invented at AT&T's
support that sets your company apart, along
Bell Laboratories, where so many of the
with tools to make every customer feel like
innovations that have changed business
your most important customer.
communications got their start.
INTELLIGENT
COMMUNICATIONS
A System That Grows With
Stay Open for Business
Power outages, fluctuations and other disruptions
Your Success
are a fact of life. But they don't need to get in the
As a business grows, so does its need for
way of your communications:
communications. The last thing you want is for
your communications system to get in the way of
· Calls can be made or received, even if power
your business success.
is lost, using the two Power Failure Transfer
(PFT) ports.
The PARTNER system is big enough to let you
· Battery backup means all your system
grow -- but not so big that you are stuck buying
programming remains, even in the event of
excess capacity or capabilities that you don't need.
power failure.
· Start with just 2 extensions -- grow to 48.
· Additionally, all system programming can be
· Begin with just a single incoming line, grow to
saved and reloaded using the Backup and
31.
Restore capability.
· Consolidate lines over a T1 circuit.
Quality and Over 100 Years
· Use the 2 card slots to add applications or
of Experience
upgrade to the latest release of system software.
The PARTNER system delivers reliable technology
at an affordable price. Originally developed at
AT&T's Bell Laboratories -- home to so many
of the innovations that have shaped modern
communications (the company that is now Avaya
was originally part of AT&T) -- more than a million
PARTNER systems have been sold.
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Professionalism, Efficiency
and Customer Service
Your phone system is your front door -- it's where
impressions are formed and business gets done.
Rely on the PARTNER system to give you a
full-set of capabilities that will enhance your
professionalism, efficiency and customer service.
Connecting callers to the right person
Your callers want to get to the right person quickly,
with a minimum of hassle. The PARTNER system
makes it happen:
· Equip a receptionist to answer, direct and
monitor the status of all calls.
· Rely on an automated attendant to answer and
route calls automatically.
· Cover calls from any extension.
The PARTNER system is flexible -- use a
receptionist AND an auto attendant as needed.
You can also give callers the option of dialing any
extension directly.*
Keeping everyone in touch
Because you never know when an important call
will come in, your phone system needs to keep
Simplifying Your Communications
you in touch. When you are out of the office,
program the system to find you and let you know
Because it's a "key system" the PARTNER
that a message is waiting. Forward calls to your
system makes it easy to cover calls.
cell or home. When you are down the hall or out in
Incoming lines appear on buttons and
the warehouse -- take a PARTNER wireless phone
ring at specific phones (you choose which
with you. And remember, you can rely on the
ones.) That makes it easier for people to
PARTNER messaging system to greet callers and
pitch in and answer calls -- especially
take messages 24/7.
during busy periods.
Helping everyone work better
It's also easy to make calls. There's no
You work hard. Your phone system should
need to dial a code (usually 9) -- just
pick up the phone and start dialing.
eliminate the hassles that keep you from being
productive. The PARTNER speakerphone and
Even Caller ID is easier on the PARTNER
hands-free answer on intercom make it easy to
system. How? The PARTNER system was
make and take calls. Conference co-workers,
designed for Caller ID: there's no need to
customers and others on the fly. See voicemail and
purchase separate Caller ID devices.
e-mail together -- no more hunting in multiple
mailboxes.
*Requires ASA/DXD module.
INTELLIGENT
COMMUNICATIONS
Choices in Telephones
& Accessories
When you choose the PARTNER system you also
Transfer a call...set up a conference call...create
get to choose from a selection of great PARTNER
a list of frequently dialed numbers -- PARTNER
phones, including 6-, 18-, and 34-button display
telephones make it easy. It's also simple to
phones -- available in black or titanium white in a
connect standard devices -- no extra lines or
sleek stylish design.
adapters needed.
Also choose wireless phones, an attendant console
and plenty of accessory devices (including
doorphones, headsets, and contact closures).
PARTNER
PARTNER
6-button
18-button
display phone
display phone
PARTNER
PARTNER
910 MultiLine
-button
Wireless Phone
display phone
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What You Can Do With Avaya PARTNER® Telephones
Easily See Information
Customize Your Phone
Check Calls at a Glance
Adjustable backlit display
Removable card
Red and green lights let you see
lets you see Caller ID,
makes it easy to label
at a glance what lines are ringing,
duration of calls, etc.
features and lines.
who's on hold, etc.
Easily Control Volume
Stay on Top of Messages
Red light lets you know
Adjust volume on
messages are waiting.
ringer, handset and
speakerphone in
increments.
Business Basics
What Features are Active?
Two Fixed
Fixed Hold, Conference,
For Microphone/Hands Free-
Intercom Buttons
and Transfer buttons put
Answer-on-Intercom and
For easy internal
these basic features at
Speakerphone--lights
communications.
your fingertips.
indicate when features are
activated.
Back of Telephone:
Easily Add Accessories
Convertible Stand
Auxiliary Port makes it easy to attach
For desk or wall mount
cordless telephones, answering
machines, extra telephones, headsets,
etc. (Not available on 6D phone.)
INTELLIGENT
COMMUNICATIONS
6
E
asily Handle Calls
Record a Call
1
Never miss a call -- rely on PARTNER to
Record important calls with the touch of a
distribute calls quickly, accurately and cost-
button.
effectively in the way that works best for your
Safely Back-up and Restore Data
6
business.
Get system-wide backup & restore
Messaging, Conferencing, and More
functionality -- no need for a PC. Administer
Access voicemail without dialing in. Save
your system remotely.
and forward voice messages the way you do
Get One Number Reachability
7
e-mail. Conference up to 5 people. See your
voicemail and email together.
Program PARTNER ACS to have calls ring on
your cell phone and take a message if you
Connect External Accessories
don't answer.
Connect a wide range of accessories (fax,
Consolidate Connections
8
other phones, credit card readers) -- no
adapters or extra lines needed.
Get more phone lines for less -- connect
PARTNER ACS to the same T1 line you use
Roam Wirelessly Around the Office
for high speed Internet access.
Move around your office and take your calls
Note: Some features may require optional modules.
with you using a full-featured PARTNER
Your Authorized Avaya BusinessPartner will help you put
wireless phone.
together the right solution.
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7
PARTNER® ACS At-A-Glance
System
48
Stations/endpoints*
31
Line capacity*
Voice lines, T1
Lines supported
Options for auto attendant, call routing and messaging.
Messaging
6-, 18- and 34-button phones, an attendant console and wireless
Phones
handsets.
Connect accessories -- fax machines, credit card readers, modems,
Accessories
or single line phones -- without adapters or extra phone lines.
Features (partial listing of over 100 features):
Redirect calls that are not picked up, to another extension or
Call coverage
voicemail.
With subscription to Caller ID service -- including name and number
Caller ID logging and dialing (stores caller ID records and automates
Caller ID
redialing).
Forward calls to another system extension, either internally or
Call forwarding/Call follow me
externally.
Up to 5 parties on a call.**
Conferencing
For optional electronic door or gate opening.
Contact closure support
Directs calls to a group of extensions, to ring simultaneously or
Group call distribution
consecutively, e.g. a customer service group.
Create outgoing call restrictions or program a wake-up service button.
Hospitality features
Group lines into pools to help the routing of calls.
Line pooling
Attach any standard music source -- radio, CD player, or MP3
Music-on-hold
player.
Easily upgrade to the latest releases without extended downtime.
PC card software upgrades
Save system programming for immediate restoration (if necessary).
PC card backup and restore
Creates call records with actual talk time for call accounting
SMDR
purposes.
Create system or personal speed dials for frequently used numbers.
Speed Dial
Lets users enter a code to "lock" their extensions.
Station Lock
*Maximum line and station capacities are not designed to be achieved simultaneously.
**Includes the user and up to two external parties and two internal parties.
INTELLIGENT
COMMUNICATIONS
Learn More
For more information about how the Avaya PARTNER system can benefit your business, contact an
Avaya Authorized BusinessPartner today or visit www.avaya.com/small
For businesses large and small, Avaya is a world
About Avaya
leader in secure, reliable IP telephony systems,
Avaya enables businesses to achieve superior
communications applications and full life-cycle
results by designing, building and managing their
services. Driving the convergence of embedded
communications infrastructure and solutions. For
voice and data communications with business
over one million businesses worldwide, including
applications, Avaya is distinguished by its
more than 90 percent of the FORTUNE 500®, Avaya's
combination of comprehensive, world-class
embedded solutions help businesses enhance
products and services. Avaya helps customers
value, improve productivity and create competitive
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across the globe leverage existing and new
advantage by allowing people to be more productive
networks to achieve superior business results.
and create more intelligent processes that satisfy
customers.
© 2007 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks
identified by the ®, SM or TM are registered trademarks, service marks or trademarks, respectively, of Avaya Inc., with the exception of FORTUNE 500 which is a
registered trademark of Time Inc. All other trademarks are the property of their respective owners.
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