'05_013_Avaya_Partner_broch8.indd' by Unknown

IP Telephony

Avaya PARTNER® Advanced

Contact Centers

Mobility

Communications System

Services

OVERVIEW

More than 1 million businesses have turned to the Avaya PARTNER® Advanced

Communications System. Why? Because the PARTNER system delivers what growing

businesses really need. Great call coverage. Flexible messaging options. A selection of

stylish and functional phones. The ability to connect a wide range of accessories. With

PARTNER ACS, it's not only about communications; it's about helping your business grow.

Check out all of the ways the Avaya PARTNER system can add value to your business:

Professionalism, Efficiency and Customer Service--

A System That Grows With Your Success--Expand to

Get the 24/7 communications support that sets

up to 48 extensions. Adapt your system with plug-

your company apart, along with tools to make every

in modules for messaging, record-a-call and more.

customer feel like your most important customer.

Quality and Experience You Can Depend On--

Choices in Telephones and Accessories--Choose

PARTNER ACS was invented at AT&T's Bell

from a selection of display phones, wireless phones

Laboratories, where so many of the innovations

and a receptionist console. Connect a wide range

that have changed business communications got

of accessories.

their start.

COMMUNICATIONS

AT THE HEART OF BUSINESS

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1. Easily Handle Calls

Record a Call

Never miss a call--rely on PARTNER to distribute

Record important calls with the touch of a button.

calls quickly, accurately and cost-effectively in the

Safely Back-up and Restore Data

way that works best for your business.

Get system-wide backup & restore functionality--no

2. Messaging, Conferencing, and More

need for a PC. Administer your system remotely,

Access voice mail without dialing in. Save and

Get One Number Reachability

forward voice messages the way you do e-mail.

Conference up to 5 people. See your voice mail

Program PARTNER ACS to have calls ring on your

and email together.

cell phone and take a message if you don't answer.

3. Connect External Accessories

Consolidate Connections

Connect a wide range of accessories (fax, other

Get more phone lines for less--connect PARTNER

phones, credit card readers)--no adapters or extra

ACS to the same T1 line you use for high speed

lines needed.

Internet access.

4. Roam Wirelessly Around the Office

NOte: Some features may require optional modules. Your

Authorized Avaya BusinessPartner will help you put together

Move around your office and take your calls with you

the right solution.

using a full-featured PARTNER wireless phone.

avaya.com/smb

Professionalism, Efficiency and

Customer Service

Your phone system is your front door--it's where

impressions are formed and business gets done. Rely

on the PARTNER system to give you a full-set of

capabilities that will enhance your professionalism,

efficiency and customer service.

Connecting callers to the right person

Your callers want to get to the right person quickly, with

a minimum of hassle. The PARTNER system makes it

happen:

· Equip a receptionist to answer, direct and monitor the

status of all calls.

· Rely on an automated attendant to answer and route

calls automatically.

· Cover calls from any extension.

The PARTNER system is flexible--use a receptionist

Keeping everyone in touch

AND an auto attendant as needed. You can also give

callers the option of dialing any extension directly.*

Because you never know when an important call will

come in, your phone system needs to keep you in touch.

When you are out of the office, program the system to

*Requires ASA/DXD module.

find you and let you know that a message is waiting.

Forward calls to your cell or home. When you are down

the hall or out in the warehouse--take a PARTNER

Simplifying Your Communications

wireless phone with you. And remember, you can rely

Because it's a "key system" the PARTNER

on the PARTNER messaging system to greet callers and

system makes it easy to cover calls.

take messages 24/7.

Incoming lines appear on buttons and ring

Helping everyone work better

at specific phones (you choose which ones.)

That makes it easier for people to pitch in and

You work hard. Your phone system should eliminate

answer calls--especially during busy periods.

the hassles that keep you from being productive. The

PARTNER speakerphone and hands-free answer on inter-

It's also easy to make calls. There's no need

to dial a code (usually 9)--just pick up the

com make it easy to make and take calls. Conference

phone and start dialing.

co-workers, customers and others on the fly. See voice

mail and e-mail together--no more hunting in multiple

Even Caller ID is easier on the PARTNER

mailboxes.

system. How? The PARTNER system was

designed for Caller ID: there's no need to pur-

chase separate Caller ID devices.

Also choose wireless phones, an attendant console and

Choices in Telephones & Accessories

plenty of accessory devices (including doorphones, head-

When you choose the PARTNER system you also get to

sets, and contact closures).

choose from a selection of great PARTNER phones, includ-

ing 6-, 18-, and 34-button desksets (with and without dis-

Transfer a call...set up a conference call...create a list of

plays)--available in black or titanium white in a new, sleek

frequently dialed numbers--PARTNER telephones make

stylish design.

it easy. It's also simple to connect standard devices--no

extra lines or adapters needed.

Easily See Information

Customize Your Phone

Check Calls at a Glance

Adjustable backlit display lets

Removable card makes it easy to

Red and green lights let you see at a glance what lines

you see Caller ID, duration of

label features and lines.

are ringing, who's on hold, etc.

calls, etc.

Stay on Top of Messages

Red light lets you know

messages are waiting.

Back of Telephone:

Easily Add Accessories

Auxiliary Port makes it easy to

attach cordless telephones,

answering machines, extra

telephones, headsets, etc.

(Not available on 6D phone.)

Convertible Stand

For desk or wall mount

Two Fixed

What Features are Active?

Business Basics

Intercom Buttons

For Microphone/Hands Free-Answer-on-

Fixed Hold, Conference, and

For easy internal

Intercom and Speakerphone--lights

Transfer buttons put these basic

communications.

indicate when features are activated.

features at your fingertips.

COMMUNICATIONS

AT THE HEART OF BUSINESS

A System That Grows With Your

Stay Open for Business

Success

Power outages, fluctuations and other disruptions are

a fact of life. But they don't need to get in the way of

As a business grows, so does its need for

your communications:

communications. The last thing you want is for

your communications system to get in the way of

· Calls can be made or received, even if power

your business success.

is lost, using the two Power Failure Transfer

(PFT) ports.

The PARTNER system is big enough to let you grow--

but not so big that you are stuck buying excess capac-

· Battery backup means all your system programming

ity or capabilities that you don't need.

remains, even in the event of power failure.

· Start with just 2 extensions--grow to 48.

· Additionally, all system programming can be

saved and reloaded using the Backup and

· Begin with just a single incoming line, grow to 24.

Restore capability.

· Consolidate lines on a T1 link.

Quality and Over 100

Years of Experience

· Use the 2 card slots to add applications or upgrade

to the latest release of system software.

The PARTNER system delivers reliable technology at

an affordable price. Originally developed at AT&T's

Bell Laboratories--home to so many of the innova-

You Can Rely on Avaya

tions that have shaped modern communications (the

For more information about how the

company that is now Avaya was originally part of

Avaya PARTNER system can benefit your busi-

AT&T)--more than a million PARTNER systems have

ness, contact your Avaya Client Executive or

Authorized BusinessPartner today or visit us at

been sold.

www.avaya.com/smb

COMMUNICATIONS

AT THE HEART OF BUSINESS

PARTNER® ACS at a Glance

System

Stations/endpoints*

Line capacity*

Lines supported

Voice lines, T1

Messaging

Options for auto attendant, call routing and messaging.

Phones

6-, 18- and 34-button phones, an attendant console and wireless handsets.

Connect accessories--fax machines, credit card readers, modems, or single

Accessories

line phones--without adapters or extra phone lines.

Features (partial listing of over 100 features):

Call coverage

Redirect calls that are not picked up, to another extension or voicemail.

With subscription to Caller ID service--including name and number Caller

Caller ID

ID logging and dialing (stores caller ID records and automates redialing).

Call forwarding/Call follow me

Forward calls to another system extension, either internally or externally.

Conferencing

Up to 5 parties on a call.**

Contact closure support

For optional electronic door or gate opening.

Directs calls to a group of extensions, to ring simultaneously or

Group call distribution

consecutively, e.g. a customer service group.

Hospitality features

Create outgoing call restrictions or program a wake-up service button.

Line pooling

Group lines into pools to help the routing of calls.

Music-on-hold

Attach any standard music source--radio, CD player, or MP3 player.

PC card software upgrades

Easily upgrade to the latest releases without extended downtime.

PC card backup and restore

Save system programming for immediate restoration (if necessary).

SMDR talk time

Creates call records with actual talk time for call accounting purposes.

Speed Dial

Create system or personal speed dials for frequently used numbers.

Station Lock

Lets users enter a code to "lock" their extensions.

*Maximum line and station capacities are not designed to be achieved simultaneously.

**Includes the user and up to two external parties and two internal parties.

About Avaya

Avaya enables businesses to achieve superior

For businesses large and small, Avaya is a world

results by designing, building and managing their

leader in secure, reliable IP telephony systems,

communications infrastructure and solutions. For

communications applications and full life-cycle

over one million businesses worldwide, including

services. Driving the convergence of embedded

more than 90 percent of the FORTUNE 500®, Avaya's

voice and data communications with business

COMMUNICATIONS

AT THE HEART OF BUSINESS

embedded solutions help businesses enhance

applications, Avaya is distinguished by its

value, improve productivity and create competitive

combination of comprehensive, world-class

avaya.com

advantage by allowing people to be more productive

products and services. Avaya helps customers

and create more intelligent processes that satisfy

across the globe leverage existing and new

customers.

networks to achieve superior business results.

or TM are registered trademarks, service marks or trademarks, respectively, of Avaya Inc., with the exception of FORTUNE 500 which is a registered trademark of

Time Inc. All other trademarks are the property of their respective owners.

Printed in the U.S.A. 05/05 · SB2124-01