IP Telephony
Avaya PARTNER® Voice Messaging Solutions
Contact Centers
Mobility
Services
In today's economy meeting customer needs is integral to your business success. The
PRODUCT
Avaya PARTNER® voice messaging solutions are designed to help you and your employees
BRIEF
work more effectively and be more responsive to your customers--all while keeping your
communications costs firmly under control.
The PARTNER® Advanced Communications System (ACS) is the communications system
designed and developed by Avaya to deliver the powerful, yet easy-to-use, features you
need now, plus the ability to expand with your business.
With PARTNER voice messaging solutions, you can help
Helping your business be more available
ensure that every caller gets through to your business
and responsive
and is handled efficiently and professionally.
A flexible PARTNER voice messaging solution helps you
stay connected to all your customers and other callers.
And with the choice of voice messaging solutions created
It offers ways to deliver a personal touch even when you
specifically to work with PARTNER ACS and other
can't answer every call personally whether you want
PARTNER® family telephone systems, it's easy and
to use voice mail as a backup (for example, when your
affordable to take advantage of important extras to help
receptionist is especially busy answering calls) or to
your business deliver the best customer service possible.
answer all your calls.
In addition to helping you receive messages wherever you
are, PARTNER voice messaging solutions help to route
callers to the people they need. For example, you can:
· Be responsive to callers 24 hours a day, 7 days a week.
With Call Answer Service, callers are greeted by
your personalized recording and can leave a detailed
message in your personal voice mailbox. Messages can
be retrieved anywhere, any time, day or night, from
a touch-tone phone. And, each message is stamped
with the date and time, so you'll know exactly when
callers tried to reach you.
· Make sure customers who call during business hours can
always reach a live person. With the ability for callers to
transfer out of a voice mailbox to your receptionist or to
another extension, you can serve the needs of customers
who need to speak with someone immediately.
· Answer calls with a friendly, courteous greeting and
deliver the call to the right extension, person, or
department. With the Automated Attendant as backup
for your receptionist, your calls are answered promptly
and directed to the right extension, even at your
busiest times.
avaya.com
2
· Provide callers with directions to your office, your hours
For instance, callers can select from a personalized
of operation, and other important information using
recorded menu of options by pressing digits 1 through
recorded Automated Attendant. This feature makes it
9 "For customer service, press 1. To speak with a
·
Help your
sales representative, press 2," and so on. Or, callers
easy for callers to access routine information quickly
business be more
can dial an extension directly. With PARTNER®
and frees your employees to speak with callers
available and
Messaging you can customize multi-level menus.
needing individual attention.
responsive to
callers 24 hours a
· Have your voice mail system automatically call you when
· Create important internal messages and share them
day, 7 days a week
you have a new message waiting in your mailbox. With
among co-workers using personal message distribution
lists with PARTNER Messaging. This helps you and your
the outcalling feature, the system can dial up to five
·
Help your
phone numbers in turn to find you and alert you to a
employees get information out quickly and easily to
employees be
new message. When the system reaches you, you can
manage your time more effectively.
more productive
log in to the mailbox and retrieve the message on the
· For times when you need to work undisturbed at your
·
Choose the
spot, during the same call. In addition, voice mail
desk but don't want to miss an important call, the live call
solution that's
messages can be forwarded to you via e-mail, for fast,
screening feature enables you to listen in when a caller
right for your
easy retrieval when you are traveling or working virtual.
is leaving a message. With the touch of a button, this
business
feature can increase your productivity by helping you
·
All the support
Helping your employees be more
determine which calls to answer right away.
you need
productive
· Accurately document your conversations with customers
·
Investment
and other callers to confirm details, and for future
PARTNER voice messaging solutions also give you new
Protection software
reference, using the record-a-call feature.1 For instance,
and more convenient ways to improve communication
upgradable from
it's great for recording merchandise orders.
helping your employees work more efficiently and
any PARTNER
Messaging release
productively. For example:
· Save or backup copies of voice mail messages on a
user's PC or a centralized storage device. Ideal for
· Count on voice mail to get your callers' messages word-
lawyers who need to retain messages indefinitely.
for-word, with all their detail and nuances. It can relieve
(This is using Unified Messaging and saving the
you and your employees of the task of taking messages
message as a .wav file on the user's PC).
and relaying them while improving accuracy and your
ability to respond to all your callers.
Choose the solution that's right
for your business
In addition to offering a wide range of productivity,
accessibility and service-enhancing features, PARTNER
voice messaging solutions come sized and priced to fit
your needs--whether you are just starting out with voice
mail or want to expand your capabilities.
And with the choice of PARTNER voice messaging
solutions, you can start small and grow your voice mail
features and capacity as you grow your business.
· Try voice mail with PARTNER® Voice Messaging--ideal
for home or small office use. This affordable system
provides easy-to-use voice mail with basic features
to help improve customer service and employee
efficiency. PARTNER Voice Messaging works like a
sophisticated answering machine but does not require
a separate piece of equipment. Instead, it comes on a
COMMUNICATIONS
AT THE HEART OF BUSINESS
3
special PC card2 that plugs in to your PARTNER ACS
All the support you need
control unit (without cables or adapters) for fast and
Like PARTNER ACS, the entire family of PARTNER voice
easy installation.
messaging solutions is backed by a choice of exceptional
· Get more flexible, powerful voice mail with the PARTNER
service and support options available from authorized
Messaging system. This compact system expands
Avaya BusinessPartners.3
basic voice mail features, offering more opportunities
To learn more about PARTNER voice mail solutions for your
to meet your callers' needs and help employees be
business, contact your Avaya account representative or
more productive. Best of all, the PARTNER Messaging
system gives you more advanced capabilities while
keeping your voice mail easy-to-use and cost effective.
Requires a 4-port or 6-port PARTNER Messaging system. Consult your
1
legal counsel regarding federal and local regulations regarding call
recording.
PARTNER Messaging offers:
Meets Personal Computer Memory Card International Association
2
· "Dial by Name" directory
(PCMCIA) standards.
Services and availability may vary.
3
· Multi-level automated attendants
· Broadcast messages
· Forwarded messages via group lists
· Support for Centrex Call Transfer from the Auto Attendant
· Unified Messaging (send voice mail messages to an e-mail)
· Receive copies of messages from multiple mailboxes
to a single mailbox
PARTNER® Voice Messaging Solutions at a Glance...
PARTNER® Voice Messaging R3
PARTNER® Messaging R7
General Features
Ports
2
2, 4 or 6
GUI PC Administration
no
yes
Compatible with older
no
yes**
PARTNER systems
Storage time
40/120 minutes
100 hours
Mailboxes
4/12
Up to 200
Limit message length
no
yes
Guest mailboxes
yes
yes
Language modes
monolingual
monolingual or bilingual
System reports
no
yes (requires a PC)
Voice Mail Features
Auto Copy of Messages
no
yes
Voice Mail to E-Mail forwarding
no
yes
Group lists
no
yes (personal and public)
Address by name (directory)
no
yes
Cascaded outcalling
no
yes
Personal greetings
1
6
Broadcast Messages
no
yes
Call Answer Service Features
Message Forward
no
yes
Personal operator
no
yes
Record-a-call
no
yes (4 or 6 port only; 2
simultaneous recordings)
Automated Attendant Features
Announcement Greetings:
1.25 min
4 minutes
Number of attendants
1
4
Multi-level structure (submenus)
no
99
Fax detection/routing
yes
yes
(requires PARTNER ACS R3 or higher)
(requires PARTNER ACS R3 or higher)
Centrex transfer
no
yes
Holiday/time-of-day messages
no
yes
** PARTNER Messaging R7 is compatible with all PARTNER ACS releases; PARTNER Endeavor; PARTNER II R3.1; PARTNER Plus R3.1 and higher
About Avaya
Avaya enables businesses to achieve superior
For businesses large and small, Avaya is a world
results by designing, building and managing their
leader in secure, reliable IP telephony systems,
communications infrastructure and solutions. For
communications applications and full life-cycle
over one million businesses worldwide, including
services. Driving the convergence of embedded
more than 90 percent of the FORTUNE 500®, Avaya's
voice and data communications with business
COMMUNICATIONS
AT THE HEART OF BUSINESS
embedded solutions help businesses enhance
applications, Avaya is distinguished by its
value, improve productivity and create competitive
combination of comprehensive, world-class
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advantage by allowing people to be more productive
products and services. Avaya helps customers
and create more intelligent processes that satisfy
across the globe leverage existing and new
customers.
networks to achieve superior business results.
© 2006 Avaya Inc.
All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in
certain jurisdictions. All trademarks identified by the ®, SM or TM are registered trademarks, service marks
or trademarks, respectively, of Avaya Inc., with the exception of FORTUNE 500 which is a registered
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05/06 · SB0697-01
