Av a y a PA R T N E R ® M e s s a g i n g
I
I n t o d a y 's C u s t o m e r E c o n o m y m e e t i n g c u s t o m e r n e e d s i s i n t e g r a l t o y o u r b u s i n e s s
success. Avaya PARTNER® Messaging is designed to help you and your employees
work more effectively and be more responsive to your customers--all while
keeping your communications costs firmly under control.
Converged Voice and
Data Networks
PARTNER Messaging integrates with the Avaya PARTNER® Advanced Communications
Customer Relationship
Management
System (ACS), a system that delivers the powerful yet easy-to-use features you need.
Unified Communication
Supported by:
Avaya Labs and Services
With Avaya PARTNER Messaging you can help
In addition to helping you receive messages
ensure that every caller gets through to your business
wherever you are, PARTNER Messaging helps to
and is handled efficiently.
route callers to the people they need. For example,
you can:
Avaya PARTNER Messaging helps you stay con-
nected to your customers and other callers, offering
· Count on voice mail to get your callers' messages
ways to deliver a personal touch even when you
word-for-word, with all their details and nuances.
can't answer every call personally--whether you
It relieves you and your employees of the task of
want to use voice mail as a backup (for example,
taking messages and relaying them, while helping
when your receptionist is especially busy answering
to improve accuracy and your ability to respond to
calls) or to answer all your calls.
all your callers.
· Provide callers with directions to your office,
your hours of operation, and other important
information using Automated Attendant. This
feature makes it easy for callers to access routine
information quickly and frees your employees to
speak with callers needing individual attention.
· Create important internal messages and share
them among co-workers using personal message
distribution lists with PARTNER Messaging. This
helps you and your employees to distribute
information quickly and easily and to manage
your time more effectively.
Communication without boundaries
· With the touch of a button, this feature increases
Avaya PARTNER® Messaging at a Glance...
your productivity by helping you determine
which calls to answer right away. For times when
you need to work undisturbed at your desk but
General Features
don't want to miss an important call, use the live
Ports
2, 4 or 6
call screening feature to listen in when a caller is
Storage time
100 hours
leaving a message.
Mailboxes
Up to 200
· Document your conversations with customers
Limit message length
yes
and other callers accurately to confirm details,
Guest mailboxes
yes
and for future reference, using the record-a-call
Language modes
monolingual or
feature.1 For instance, it's great for recording
bilingual
merchandise orders.
Languages available
3
Avaya PARTNER Messaging offers:
System reports
yes (requires a PC)
· Dialing by directory
Voice Mail Features
· Multi-level automated attendants
Group lists
yes (personal and public)
· Broadcast messages
Address by name
yes
· Forwarded messages via group lists
(directory)
Cascaded outcalling
yes
To learn more about Avaya PARTNER® Messaging,
Personal greetings
6
contact your Avaya Client Executive or Avaya
Authorized BusinessPartner. Or, visit us at
Broadcast Messages
yes
avaya.com.
Call Answer Service Features
Message Forward
yes
1 Requires 4-port or 6-port Avaya PARTNER Messaging.
Consult your legal counsel regarding federal and local
Personal operator
yes
regulations regarding call recording.
Record-a-call
yes (4 or 6 port only; 2
simultaneous recordings)
Automated Attendant Features
Number of attendants
4
Multi-level structure
99
(submenus)
Fax detection/routing
yes (with
PARTNER® ACS R3 or 4)
Centrex transfer
yes
Holiday/time-of-day
yes
messages
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All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered
in certain jurisdictions. All trademarks identified by ® or TM are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
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avaya.com
04/02 · EF-MUM1698
