Document # 555-660-122
Comcode: 108196221
Issue 1, February 1998
MERLIN LEGEND®
Communications System
MLX Display Telephones User's Guide
Contents
For releases prior to R5.0:
The MERLIN LEGEND Control Unit recognizes the MLX-5D telephone as an MLX-10D:
s When an MLX-5D telephone is installed, all line and feature buttons beyond the first 5 physical buttons
must be removed by the System Manager using system programming. This is important so that
"phantom" buttons and lines are not inadvertently placed on the MLX-5D telephone. For example, you
may have a line programmed on what would be Button 6 of an MLX-10D telephone. If it is not deleted,
calls will continue to ring on this line but there will be no call appearance on the MLX-5D telephone.
s The Extension Information Report will show "MLX-10D" as the "Type" for an extension with an MLX-5D
telephone.
Security Alert
Your Responsibility for Your System's Security
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,
persons other than your company's employees, agents, subcontractors, or persons working on your
company's behalf) can result in substantial additional charges for your telecommunications services. You are
responsible for the security of your system. There may be a risk of toll fraud associated with your telecommu-
nications system. Your system administrator should read all installation, instruction, and system administra-
tion documents provided with this product to fully understand the features that can introduce the risk of toll
fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this
product is immune from or will prevent unauthorized use of common-carrier telecommunication services or
facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges
that result from such unauthorized use.
Your MERLIN LEGEND MLX Display Telephone
ADJUNCT Jack (underside) On MLX-10DP and MLX-16DP telephones is a connection for
DSS Jack (underside) On MLX-20L and MLX-28D telephones is a
PassageWayTM Direct Connect Solution or PassageWay Solution.
connection for a Direct Station Selector (DSS) or PassageWayTM Direct
Connect Solution or PassageWay Solution.
Menu
Unlabeled Display Buttons
Press to program the phone, view messages, or
Press one to select the item next to or above it on the display.
select features available only from the display. (See
2 Lines / 24 Characters
More below.)
Inspct
Home
More
Press Inspct and a line button to display information
Inspct
Menu
about an incoming or active call or to see what feature is
7 Lines
programmed on the button.
24 Characters
Home
Menu
Inspct
More
More
The > appears on the screen when more information
exists. Press More to advance through additional
menus when necessary or to display more
Your Display Screen
information about an incoming or active call.
Your telephone's display is an alarm clock and timer (see p. 10),
Line Buttons
telephone directory (see p. 14), and message center (see pp. 78).
Outside, Pool, SA, and ICOM buttons (see p. 2);
Read the button descriptions on this page to find out how you can
blank line buttons can be programmed with fea-
use your screen to locate and activate features or see who's calling
Line Buttons
tures (see p. 20).
you. If you have a 2-line display, abbreviations are used on the
· MLX-28D telephone has 28 line buttons.
screen. These are explained in Display Reference, pp. 1920, as
· MLX-20L telephone has 20 line buttons.
are the 4 display screens.
· MLX-16DP telephone (shown) has 16 line
buttons.
Home
· MLX-10D telephone and 10DP have 10 line
Press to return to the Home screen and exit current activity.
buttons.
Home screen gives calling and timekeeping information, and
· MLX-5D has 5 line buttons.
prompts when you need help.
Message
Message Light
Volume
ABC
DEF
Volume
Indicates a waiting message (see pp. 78).
1
2
3
Press or to change ringer loudness while the phone is
Transfer
Feature
Transfer
ringing, handset volume while you're using the handset, or
GHI
JKL
MNO
Press to send call to another phone (see p. 6).
4
5
6
speaker volume while you're using the speakerphone.
HFAI
Conf
Conf
Feature
TUV
PQRS
WXYZ
Press to add person to a conference (see p. 6).
7
8
9
Press to display Feature screen and select features.
Mute
Drop
Drop
HFAI
Oper
Press Drop and a line button to disconnect person
Hold
Speaker
0
(Hands Free Answer on Intercom) Press before calls come in to
from a conference call (see p. 6).
answer voice-announced calls without lifting the handset.
!
CAUTION:
Mute
Speaker
Hold
To clean your phone, unplug it from the wall jack and
Press to turn speakerphone microphone on or off so that
Press to turn speakerphone on/off for
Press to put a call on hold
use a slightly dampened cloth. To prevent permanent
you can or cannot be heard by the caller.
damage, do not immerse the phone in water or any
hands-free conversation during a call
(see p. 6).
liquid, and do not use liquid or aerosol cleaners
User Card Tray
or when call rings; or press to hang
directly on the telephone.
Pull out for quick reference.
1
up a speakerphone call.
nderstanding Your Telephone
TT nes
o
Uine Buttons
L
All Telephones
Telephones with System Access (SA) Buttons
one
Meaning
Dial tone (steady)
You can make a call.
NNN-XXXX
SA buttons give you access to inside or outside lines
Make/receive outside
Busy (slow repeating tone)
The phone you are calling is busy.
for making and/or receiving calls. To make an
calls only.
outside call on an SA button, first dial the dial-out
Fast busy (fast repeating tone) No lines are available.
Telephones with ICOM Buttons
code (usually 9) that your system manager supplies.
Error (alternating high-low tones) You dialed a number or used a feature
No dial-out code is necessary when you call another
incorrectly.
ICOM Ring
Make/receive inside
extension.
ringing calls and receive
Confirmation (double break in
You used a feature correctly.
SA Ring
Make/receive inside/outside
inside voice-announced
dial tone followed by steady tone)
ringing calls and receive inside
calls.
Callback (5 short beeps)
This call is receiving Callback treatment (see p. 12).
voice-announced calls.
ICOM Voice
Make inside voice-
Call Waiting (1 or 2 beeps)
You have an inside (1 beep) or an outside
SA Voice
Make/receive outside calls,
announced calls and
(2 beeps) call waiting (see p. 12).
receive inside ringing and voice-
receive inside ringing and
announced calls, make inside
voice-announced calls.
voice-announced calls.
ICOM
Make (not receive)
RTngs
i
SA Originate Make (not receive) inside and
Originate Only inside calls only.
Only
outside calls.
he table below helps you identify the different types of ringing. You can also personalize ringing
Shared SA
Make/answer calls for co-workers
at your telephone or adjust ring timing for the line buttons where calls arrive. Programming
(SSA)
or join conversations. One person
Buttons & Settings, p. 20, tells you how to change the settings. Listed below are your options:
has an SA button that is shared
with one or more others who have
· Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive
SSA buttons corresponding to it.
rings.
See Rings for information about
· Abbreviated Ring. When you are on a call and another call arrives at your phone, you can
how calls ring at these buttons.
use this feature to give the second call a short ring.
Pool
Make/receive outside calls only.
· Immediate Ring. Calls ring immediately on line buttons set this way.
Use the dial-out code supplied by
· Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are
your system manager.
being covered, this allows time for another person to answer a call before you do.
· No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on
lines set for No Ring do not receive coverage (see p. 13).
Line Button Lights
L
· Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and
rings at the corresponding SSA buttons after a delay, giving the person with the SA button
ight
Meaning
time to answer before the call is picked up by someone with a corresponding SSA button.
When busy on another call, the person with the SA button can use the Send Ring setting to
Steady red
The line you are using or will use when you lift the handset or
make calls arriving at other SA buttons ring immediately on corresponding SSA buttons
press the Speaker button.
instead of after a delay.
Steady green
The line is in use, or the feature programmed onto the line button
is on.
Ring
Meaning
Flashing green
An incoming call is ringing on this line button or a call you
1 long ring
Inside call
transferred is returning to this line button (see p. 6).
1 long ring and 1 short ring
Outside call
Fast-flashing green
You have put a call on hold on this line button.
1 long ring and 2 short rings
Priority ring; outside call transferred to you or
returning camped-on call (see p. 12)
Slow-flashing green
Someone else has put a call on hold on this line button.
1 long ring and 3 short rings
Returning Callback call (see p. 12)
2
Feature Finder
This table shows where to look for information about performing specific telephone activities. Any features
that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or
Calling
If you want to ...
Then
Dial numbers with the touch of a button.
Program codes for numbers you dial often (MLX-5D,
MLX-10D, MLX-10DP, and MLX-16DP telephones).
Quickly dial numbers your company has programmed.
Make a voice-announced call to 1 or more co-workers.
Broadcast over the company's loudspeaker system.
Make a call after office hours.
Make and answer calls with no hands.
See HFAI button, p. 1, to answer inside calls
hands-free. For information about headsets, see p. 5.
Automatically redial a number you dialed before.
Quickly dial numbers from your phone's display.
Connect to an extension or outside line when it's free.
Enter an account code before or during a call.
Make a call from another extension, using your own
calling privileges.
Set up a conference with as many as 4 others.
Transfer a call.
Know if someone is calling you when all your other
lines are in use.
Reach a voice mailbox without calling the person.
Put a call on hold.
Customizing Your Phone
Program a feature on an unused line button.
Adjust volume of the speaker, handset, or ringer.
Give your phone its own distinctive ring.
Delay or remove the ring from an outside,
SA, or ICOM line button.
Change your phone's display language.
3
Feature Finder
Covering Calls
If you want to ...
Then
Have a co-worker answer your calls.
Answer all of a co-worker's calls from your telephone.
Stop your calls from being covered by others.
Stop your outside calls from going to your company's
voice mail system (or send your calls to voice mail).
Forward your calls to another telephone.
Answer your calls from another extension.
Answer a call ringing at a co-worker's extension.
Answer a call on a line that's not on your phone.
Put a call on hold at a busy extension until your
If your phone system doesn't have voice mail, try
co-worker is ready for it or complete a transfer to an
extension that doesn't answer.
Hold a call when you're trying to transfer or when your
co-worker doesn't answer; page your co-worker while
the call waits.
Messaging
Let a co-worker know you called.
Find out if you have a voice mail message, fax, or
other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers who have
display phones.
Reach a voice mailbox without calling the person.
Privacy
Prevent interruptions by blocking calls to your phone.
Prevent co-workers from joining your calls.
Prevent others on a call from hearing you speak to
Use the Mute button, p. 1. If you have a headset,
someone in your office.
use the Headset/Handset Mute feature, p. 5.
See who's calling you while you're on the phone.
Receive or not receive voice-announced calls.
Timekeeping
Remind yourself of meetings or appointments.
Time calls or meetings.
Change the time, day, or date on display.
4
Headsets
Headsets for MLX telephones allow one-touch
operation, hands-free. Touch a button to answer a
call, then touch it again to disconnect. Headsets
consist of a headpiece and modular base unit. The
Headpiece
base unit plugs into the handset jack. Use the
features below to control headset operation.
Modular Base Unit
A calling group agent using a headset must press
the Headset Hang Up button to complete a call
Handset Jack
in order to update the supervisor's Agent button.
MLX
-28D
Hom
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Men
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Insp
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Mov
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Vo
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Fe
atu
re
Tra
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HF
AI
1
AB
Co
2
C
nf
Mu
GH
te
DE
4
I
F
3
Me
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JK
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Dro
5
L
p
Sp
ea
PQ
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RS
MN
7
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TU
Ho
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8
W
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9
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#
HMadpieces
e
irage®. Receiver fits over either ear. Not for noisy environments.
StarSet®. Eartip fits in ear canal.
Supra® Monaural. Adjustable headband and soft ear cushion.
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone
that reduces background noise transmission by up to 75%.
Supra Binaural. Sound in both ears.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on
flexible boom; features windscreen and reduces background noise transmission by up to 75%.
HT adset Features
e
o program:
There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer,
and Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button
(required) is programmed by your system manager and activates headset operation at your phone.
To use Headset Hang Up:
Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have
programmed a Headset Status button, headset operation is always on.
To use Headset Status:
Press the programmed button to switch between headset and handset operation; when headset
operation is on, the green light is on.
To use Headset Auto Answer:
Connects you automatically to ringing calls during headset operation. When you press the button to
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the
button again.
To use Headset/Handset Mute:
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your
conversation. The red light goes on when the headset (during headset operation) or the handset
(during handset operation) microphone is off.
5
Call Handling
HWld
o
Making & Answering Calls
F
hen you have a call or conference on hold,
irst, review pp. 12 to find out about the
your phone beeps once each minute and the
buttons, lights, tones, and rings on your
display briefly shows Call on Hold.
telephone. In this guide, instructions for using
features may not include all the possible ways
1. Press the Hold button to put a call on hold.
you can make a call.
(Do not press the Drop button to end a
To make a call, lift handset, use a headset, or
conference while the call is on hold.)
press the Speaker button. The line button with
2. To return to the call or conference, press the
the steady red light is automatically selected for
flashing ICOM, SA, or line button that is
you. To make a call on a specific line (for
holding the call.
example, an SA or ICOM Voice line for a
voice-announced call), select an unlit line
button and press it before lifting the handset or
CA nference
o
pressing the Speaker button. When using a
headset (see p. 5), select a line button first.
conference call can have up to 3 inside
To answer a ringing or voice-announced call,
participants, including yourself, and up to 2
lift handset or press the Speaker button.
outside participants.
1. Dial the first outside number or extension.
Transfer
T
Announce the call.
2. Press the Conf button to put the call on
o transfer:
hold.
1. Press the Transfer button. The system
3. Select an ICOM, SA, or numbered line
selects an ICOM or SA button and puts
button.
the call on hold.
4. Dial the next number or extension.
2. Dial the extension or outside number.
5. Announce the call and press the Conf
3. Announce the call if desired.
button.
4. Press the Transfer button or hang up. To
6. Repeat Steps 25 for each participant.
cancel the transfer or return to the call on
· Press the Drop button and line button to
hold, press the flashing ICOM, SA, or line
drop any participant added.
button.
· Press the Hold button to temporarily
To one-touch manual transfer:
leave the conference. Then press any
1. Press the programmed Auto Dial button
participant's line to rejoin the conference.
(p. 11) for the number where you want to
7. To end the conference, hang up.
transfer the call.
2. Announce the call.
!
SECURITY ALERT:
3. Press the Transfer button or hang up. To
If the system selects an SA Voice button
cancel the transfer or return to the call on
when you add a conference participant, you
hold, press the flashing button.
hear a beep instead of ringing after you dial the
To one-touch auto transfer:
extension. If the call is not answered and you
Press the programmed Auto Dial button.
press the Conf button to complete the call,
your conversation with other conference
participants is broadcast on the extension's
speakerphone. To prevent this, be sure to drop
an unanswered extension that you've called on
an SA Voice button.
6
Messaging
Your phone system has several features that allow you to leave messages for others in your office. If you
use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a
display phone. If you wish to leave a message for a person who does not have a display telephone, use
voice mail and the Direct Voice Mail feature, if available, or ask the system operator to take a message for
the person. Here are some guidelines for different messaging features:
· Leave Message. This feature simply lets a co-worker know you have called. The message shows
your name and the date and time of your call. If you leave one message and then another, the second
message replaces the first.
· Posted Messages. If you post a message at your telephone, inside callers with display
phones see the posted message you have selected. As many as 20 messages may be available for
posting.
When a message is waiting for you, your red Message light is lit. The descriptions below explain how to
read, cancel, and delete messages you have sent or received.
If your company has voice mail, ask your system manager for details about using the voice mail system.
For information about having your phone covered by the voice mail system, see Coverage, p. 13.
If you frequently communicate with a small number of people (for example, as a receptionist for a few
co-workers), there are two features you can use, both of which require programming a button. These are
Leaving Messages
T
RWceiving Messages
e
hen your red Message light is on, you have a
o program:
message from a co-worker. Messages are
identified by the name or extension of the caller,
To leave a message at a busy or unanswered
along with the time and date the person called.
extension you are calling:
Depending on how your system is set up, you
· Press the Leave Message button you
may also have a voice mail message or a fax. A
have programmed,
message may be identified in these ways:
OR
ATT You have a message from the operator.
Press the Feature button; then select
FAX You have a fax.
Leave Msg [LvMsg] or dial 25.
VMS You have a voice mail message.
· To leave a voice mail message (if your
company has such a system), press the
EXT Indicates the extension number of the
Feature button and select Direct VM
person who called.
T
Marks a new message.
Mail, p. 13, for details).
To read and respond to messages on your
A screen display confirms that the message
display:
has been sent, or it alerts you that the message
1. Press the Menu button.
box is full or the message can't be sent (for
example, because the called person has no
2. Select Messages [Msgs].
phone display).
3. Choose from:
To leave a message without calling:
· Return Call [Call] to call your co-worker or
voice mail while reading the message.
1. Press the Feature button and dial 53.
2. Dial the extension.
· Delete Msg [Dlete] to delete the message.
To cancel a message:
You can have up to 10 messages; if there
1. Press the Feature button and dial T53.
are 10, no more are accepted.
2. Dial the extension.
7
Messaging
PA sting Messages
o
posted message appears on the display of any inside caller who tries to reach you as long as that
person has a display phone. (You also see the message posted at your own phone as a reminder.)
There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT
DISTURB*; the others may include such choices as: OUT TO LUNCH, OUT SICK, IN A MEETING,
depending on how your system manager has programmed them.
To post a message:
1. Press the Menu button.
2. Select Posted Msg [Post].
3. Select the message you want to post. Depending upon your phone, you can choose Next, Prev, or
press the More button to see more messages.
4. Select Post.
5. Press the Home button.
To cancel a posted message:
1. Press the Menu button.
2. Select Posted Msg [Post].
3. Select Cancel [Cancl].
4. Press the Home button.
* If you use the Do Not Disturb feature (p. 15), the appropriate message is posted. When you turn off the Do Not
Disturb feature, the posted message is canceled too. However, posting or canceling the message does not
activate or deactivate the feature.
Signaling & Notify
T
o program:
Signaling. Program a button that will cause a co-worker's phone to beep. The other person can then
call you in response to the beep. You must program a different line button for each extension you wish
to contact. To beep the recipient's phone, just press the button, and the other phone beeps for as long
as you hold down the button. A programmed Signaling button also acts as an Auto Dial button (see
p. 11). To dial the extension, lift the handset or press the Speaker button; then press the Signaling
button.
Notify. This feature simply lights a line button on the recipient's phone, providing a silent message
light that alerts the other party to call you. To use this feature, you must program a Notify Send
button (labeled, for example, Notify Mary) on your phone and the recipient must program a Notify
Receive button (labeled, for example, Call Jim) on his or her phone. Communication is one-way
only, and buttons must be programmed for each extension you notify.
8
Using Features
There are two ways to activate a feature:
· Directly, as explained below
DTsplay-Only Features
i
OT her Features
t
o use a Directory of numbers, messages and
o use a feature from the Feature Codes list:
posted messages, display screen contrast setting
1. Press the Feature button.
(MLX-5D, MLX-10D, MLX-10DP, MLX-16DP,
2. Select the feature from the display,
and MLX-28D telephones), alarm clock, or timer:
OR
1. Press the Menu button.
Dial the feature code from the Feature
2. If you see > at the right of the display, there
Codes list.
are more options. Press More to see them.
Note: Some features can only be used by
(Press More to use the alarm clock or timer
entering a code (see the Feature Codes
on an MLX-5D, MLX-10D, MLX-10DP,
list).
MLX-16DP, or MLX-28D telephones.)
3. Press the Home button to exit at any time.
3. Respond to display prompts, if necessary.
4. Press the Home button to exit at any time.
Feature Codes
Account Code Entry
82 + code + #
Messaging
T 53 + extension
Authorization Code Entry q
80 + code + #
cancel message s
Callback
55
leave message
25
Call Waiting
leave message without
53 + extension
87
pick up call waiting call s
calling s
Camp-On
57
Paging loudspeaker
9 + line number
+ zone
Direct Voice Mail q
56
2-digit code†
Personal Speed Dial s
Follow Me
34 + extension
Pickup
Forward
group
88
inside
33 + extension
inside
9 + extension
outside
33 + dial-out code
+ number + #
outside
9 + line number
Forward and Follow Me
Privacy
T 34 T
T 31
cancel from all extensions s
off
T 34 + extension
cancel from one extension s
on
31
cancel from your phone
33 + your extension
Recall
775
Language w
Reminders
English
790
81 + time + 2 or 7
set reminderw
T 81
French
791
cancel reminder
Spanish
792
System Speed Dial
code (600729)
Last Number Dial
84
Available only by using feature code.
s
w For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.
q Release 3.0 and later systems only.
† Two-Digit Personal Speed Dial Codes:
0124 for MLX-5D, MLX-10D and MLX-10DP telephones
0118 for MLX-16DP telephone
9
9
Often-Used Features
AT count Codes
c
ATarm Clock & Timer
l
he Alarm Clock and Timer features are only
o program:
available from the display and cannot be
activated with a feature code. Alarm Clock
In some companies you enter an account code
causes your phone to beep at a certain time;
before or during a call to indicate client billing
you can set only one alarm. Until canceled,
information. You may be required to enter an
the display shows a bell reminding you that
account code for all outside calls, or an account
the alarm is on, and the alarm sounds each
code may be optional for incoming and
day at the same time. Timer times calls or
outgoing calls. Check with your system
other activities for up to 59 minutes, 59
manager for account code operation and
seconds, displaying the elapsed time on
account codes.
your screen. You must turn Timer off when
You can program a button for this feature and
timing is over; it does not turn off automati-
label it Acct. See also Auto Dial, (p. 11) to
cally at the end of a call.
program an account code on an outside Auto
To set an alarm:
Dial button.
1. Press the Menu button.
To enter an account code:
2. Select Alarm Clock [AlClk].
1. Press the button you have programmed,
3. If your display is English, dial a 4-digit
OR
time from 0100 to 1259 and select a.m./
Press the Feature button and dial 82 OR
p.m. to switch between AM and PM.
select Account Code [Acct] from the display.
If your display is French or Spanish, dial a
2. Dial the account code and #.
4-digit code between 0000 to 2359.
3. Lift the handset or press the Speaker button
If you make an error, select Reset and
to make a call. (If necessary, press an outside
redial.
line, Pool, or SA button.)
4. Select On.
4. Dial the outside number (including dial-out
5. Press the Home button. The display
code, if required).
shows a bell to remind you that the alarm
To enter or change an account code during a
is on.
call (the other party cannot hear your entry),
To cancel the alarm:
follow Steps 1 and 2. If you enter an account
1. Repeat Steps 1 and 2 above.
code for an incoming call before it arrives, you
cannot change that code during the call.
2. Select Off.
3. Press the Home button. The display no
longer shows a bell.
To time a call or other activity or to turn Timer
off:
1. Press the Menu button.
2. Select Timer.
10
Often-Used Features
Authorization Codes*
AT to Dial
u
his feature must be programmed on a line
To program:
button; it dials an inside or outside number.
Use inside Auto Dial buttons to:
This feature is useful at companies where there
· Dial other extensions or groups.
are telephones in public areas that are restricted
· Page groups (see Paging, p. 16).
from making some calls.
Use outside Auto Dial buttons to:
If your system manager has given you an
authorization code, you can pick up someone
· Dial outside phone numbers (with dial-
else's telephone, enter your authorization code,
out codes but without account codes).
and make an outside call with your own calling
· Enter account codes automatically (when
privileges. You must activate the feature and enter
programming, include # at the end).
your code for each call you make, even when you
· Dial long-distance access codes.
are adding people to a conference. It is not
· Dial emergency contact numbers.
necessary to use your authorization code for
Note that you can also use other features to
inside calls. Using an authorization code does
automate dialing: Directories (p. 14), Last
not affect the button assignments on your own
Number Dial (p. 15), Personal Speed Dial
phone or the phone where you enter the code.
(MLX-5D, MLX-10D, MLX-10DP, and MLX-
16DP telephones only, p. 17), Saved Number
Security Alert
Compromise of authorization codes
When programming Auto Dial, use the
could lead to toll fraud or unauthorized
charges.
necessary. Include the complete dialing
sequence for the call.
Memorize your authorization code, and do not
share it with anyone.
To program on a button:
The way you activate the Authorization Code
1. Label a button.
feature depends upon the type of telephone you
2. Press the Menu button.
are using to make the call.
3. Select Ext Program [Prog] and Start.
· If the telephone has a programmed
4. Press the button to be programmed.
Authorization Code button, press it.
5. Select ListFeature [List] and Auto Dial
The system selects a line and automati-
[AutoD]. For a paging group, select List
cally activates the Speaker button (an
Feature [List] and Group Page [GrpPg] and
available line button is selected for you);
go to Step 7.
then continue with Step 3 below.
6. Select Inside [In] or Outside [Out] and
· On an MLX display telephone, press the
Enter.
Feature button, then select AuthCode
[Auth] from the display or dial 80; then
7. Dial the group paging number, extension,
continue with Step 3 below.
or outside number and select Enter.
8. Repeat Steps 1 and 47 to program
To enter an authorization code at any type of
additional numbers.
phone (except a QCC):
9. Press the Home button.
1. Lift the handset or press the Speaker
button. (You may first select an ICOM, SA,
To use an Auto Dial button:
or SSA button.)
1. To make a ringing call to an inside or
2. Dial #80.
outside number, press the programmed
3. Dial your authorization code, followed by #.
Auto Dial button, OR
To make an inside voice-announced call,
4. Dial the dial-out code (usually a 9) for an
press an ICOM Voice or SA Voice
outside call and then dial the phone number.
button and then press the inside Auto
5. To make another call, repeat Steps 14.
Dial button.
* Release 3.0 and later systems only.
2. The call is dialed automatically. If it's a
voice-announced call, talk after the beep.
11
Often-Used Features
CY llback & Line Request
a
CIall Waiting
our system has two features that you can use
f Call Waiting is on, you hear a call-waiting
when an outside line or extension is busy.
tone when a call comes in and your lines are
These features give you access to the line or
in use. This feature works only on SA and
extension when it becomes available.
ICOM buttons, not on line buttons labeled
with phone numbers.
On phones with SA buttons, use Callback to
reach:
When a call is waiting, you hear a single beep
(inside call) or 2 beeps (outside call).
· Busy outside lines on Pool or SA buttons,
when you dial the dial-out code and hear
To complete a call and answer a waiting call:
the fast busy signal.
1. When you hear the call-waiting tone, hang
· Busy extensions, when you dial and hear
up.
the busy signal.
2. When the phone rings, lift the handset or
On phones with ICOM buttons, use:
press the Speaker button.
· Line Request to reach a busy outside line
To put a call on hold and pick up a waiting call:
when you lift the handset or press the
1. Press the Hold button.
Speaker button and do not hear dial tone.
2. Press an ICOM Originate Only or SA
· Callback for busy extensions.
Originate Only button. (You must have
one of these buttons available to pick up
To use Callback when you hear the busy
the call.)
(extension) or fast busy (outside line) signal:
3. Press the Feature button and dial 87.
1. Press the button you have programmed,
OR
4. To return to the call on hold, press the
Press the Feature button and dial 55.
button with the fast-flashing green light.
2. If you are trying to reach an outside line,
To turn Call Waiting on or off:
dial the outside telephone number.
1. Press the Menu button and select Ext
Program [Prog].
3. After you hear 5 short beeps, hang up. When
the line or extension is free, you hear a long
2. Select Start and press any line button.
ring and 3 short rings.
3. Select ListFeature [List].
4. Lift the handset or press the Speaker
4. Select CallWaiting [CWait] and then select
button. You hear dial tone, and the system
On or Off.
dials the call.
5. Select Enter and press the Home button to
To cancel a Callback request:
exit programming.
1. Press the same line button you pressed
when you tried to make the call.
Camp-On
T
2. Lift the handset and press the Drop button.
3. Press the same line button again.
o program:
To use Line Request:
1. When outside lines are busy, hang up and
To camp on a busy extension so the call will ring
press the line button you want to use. Do
at the extension when your co-worker is
not lift the handset or press the Speaker
available:
button.
1. Press the Feature button.
2. Select Camp-On [Camp] from the display
2. When a line is available, the phone beeps.
OR
Lift the handset or press the Speaker
button.
Dial 57.
3. Dial the outside number.
NOTE: Do not use the Camp-On feature if your
system is equipped with a voice-mail system.
12
Often-Used Features
CT verage
o
Direct Voice Mail*
o program:
To program:
Coverage allows calls to your extension to ring
Direct Voice Mail allows an inside caller to call
elsewhere, so that they can be handled by
directly or transfer a call directly to another
someone else. If your system has voice mail,
user's voice mail. You can also use the feature
after you have dialed the extension; just do
your calls can also be covered that way. There
are three types of coverage:
Step 1 below.
· Primary Coverage. If your calls are
To call directly to another user's voice mail or
covered this way, they ring immediately
transfer a call directly to another user's voice
at the covering phone.
mail:
· Secondary Coverage. The covering
1. Press the programmed Direct Voice Mail
phone rings after a delay of 2 rings,
button,
giving you a chance to answer first.
OR
Press the Feature button and select Direct
· Group Coverage. Calls for a group of
VM [DrcVM] or dial 56.
people (coverage group) may be covered
by one or more people. Your system
2. Dial the extension whose voice mail you
manager can tell you how this works at
want to call or transfer a call to; you can use
your office.
a programmed Auto Dial button (p. 11) or
a Directory listing (p. 14).
Covering phones are programmed with Cover
buttons used to answer calls for others. Delay
Note: If you are transferring a call to an
Ring on the covering phone can add a longer
extension that does not have voice mail, you
delay before your calls ring there. If line
hear an error tone and the call returns to you
buttons on your phone are set to No Ring,
after a time interval.
however, calls on those lines are not covered.
* Release 3.0 and later systems only.
To control coverage of inside calls, use these
programmable settings: Coverage Inside On
allows all your inside calls to ring elsewhere.
Coverage Inside Off turns inside coverage off.
You can also program buttons for these
Coverage features:
· Use a Coverage VMS button to prevent
or allow coverage of your outside calls
by a voice mail system. These calls may
still be covered by a person at another
extension.
· Use a Coverage Off button to turn off or
on all coverage of your calls.
13
Often-Used Features: Directories
Extension & System Directory
C
PO rsonal Directory
e
heck with your system manager to find out
n MLX-20L telephones only, this feature
whether these directories have been
stores up to 50 phone numbers (as well as
programmed. The System Directory dials
account codes, area codes, and access codes),
numbers that people in your company call
then dials those numbers when you wish. You
often. The Extension Directory dials inside
can enter, change, select, dial, and delete
numbers.
listings from the display. You can place often-
used listings on the Home screen.
1. Press the Menu button.
When entering or changing names, use the
2. Select Directory [Dir].
screen to select letters AF; use the line
3. For the Extension Directory, select Ext Dir
buttons, as labeled on the faceplate, to enter
[ExtDir],
GZ. Select Punctuation to use the displayed
OR
punctuation marks. You may need to use
For the System Directory, select System Dir
special characters (p. 18) when entering
[SysDir].
dialing sequences. Include dial-out codes if
4. Select the entry.
needed.
· On MLX-20L telephones:
The screen guides you through Personal
a) Select the range of letters that
Directory activities, so the steps are summa-
includes the first letter of the listing
rized here. Press Home to stop the activity.
you want. If there are no listings
Bold type shows the button you press; italics
available for the range, you hear a
indicate a screen selection.
beep.
To enter a listing:
b) View other listings by selecting
Menu¡Directory¡Personal Dir¡Enter
either Prev Page or Next Page.
New¡Type name¡Enter¡Type
c) If you want to check the number,
number¡Enter¡Yes or No¡Enter¡Home
select Show Number and press the
button next to the listing. Select
To assign a listing to the Home screen:
Show Number again to stop viewing
Menu¡Directory¡Personal Dir¡Put on
numbers.
Home¡Select letter range¡Select listing¡
d) To dial a number, press the button
Select location on the Home screen¡Home
next to the listing.
To dial a listing on the Home screen:
· On MLX-5D, MLX-10D, MLX-10DP,
MLX-16DP, and MLX-28D telephones:
Home¡Press an ICOM, line, or SA
button¡Select listing
a) Use the dialpad to spell the name and
then select Enter.
To dial a listing not on the Home screen:
b) View other entries that match what you
Home¡Next Page¡Next Page¡Select letter
entered by selecting either Prev
range¡Press a line or SA button¡Select
or Next.
listing
c) To call the number, select Dial.
To verify a stored phone number, use the steps
d) Select New to find another entry. Use
above to display the letter range, and:
the dialpad to spell the name and then
Show Number¡Select listing¡Show Number
select Enter.
5. Press the Home button to exit.
To delete a listing:
Menu¡Directory¡Personal Dir¡Delete
Entry¡Select letter range¡Select listing¡
Delete¡Home
To change a listing:
Menu¡Directory¡Personal Dir¡Edit
Entry¡Select letter range¡Select
listing¡Select part of listing to change¡Enter
new information¡Enter¡Exit¡Home
14
Often-Used Features
DM Not Disturb
o
Last Number Dial
T
ust be programmed on a button. To program:
o program:
This feature automatically redials the last
This feature prevents calls from ringing at your
number you called. You should program Last
extension, although outside calls cause the
Number Dial on a button.
green lights at line buttons to flash. If you have
coverage, your calls are covered. If you have
To use:
a programmed Posted Messages button,
1. Press the same type of line button used to
inside callers with display phones see Do Not
place the first call (for example, ICOM
Disturb when they attempt to call you. A system
or SA).
operator or the person providing individual
2. Press the programmed Last Number Dial
coverage for you can still call you. Callback
button,
calls and returning transfers ring at your phone.
OR
To use:
Press the Feature button and dial 84.
Press the programmed button to turn on or off.
When the feature is on, the green light is on.
Forward & Follow Me
T
o program:
Forward and Follow Me both send your calls to another phone when you are busy and need your calls
covered or when you are not working at your own desk. Turn either off from your extension or the
one you are visiting.
· If you want your calls handled at another extension or at an outside number, turn on Forward
from your extension.
· If you are working away from your phone, turn on Follow Me at the phone where you are.
If Delayed Call Forwarding is turned on through centralized telephone programming, calls ring at the
forwarding extension for the programmed number of rings (09) before being forwarded. To change
the Delayed Call Forwarding setting, contact your system manager.
To forward calls to another extension:
1. Press the button you have programmed, OR Press the Feature button and dial 33.
2. Dial the extension.
To forward calls to an outside number (if enabled):
1. Press the button you have programmed, OR Press the Feature button and dial 33.
2. Dial the dial-out code, outside number, and #.
To set up Follow Me and receive calls at another extension:
1. Press the Feature button and dial 34.
2. Dial your extension.
To cancel Forward and Follow Me:
· To cancel forwarding or following of your own calls: at your extension, press the Feature
button, dial 33 and your extension.
· To cancel all extensions forwarded or followed to yours: at your extension, press the Feature
button, dial T34T.
· To cancel one extension forwarded or followed to yours: at your extension, press the Feature
button, dial T34 and that extension.
15
Often-Used Features
NYght Service
i
PT rk & Pickup
a
our company may use Night Service to treat
o program:
calls differently after hours. If Night Service is
on, you may not be able to make outside calls,
Park puts a call on a special kind of hold so
or you may need a password to do so. See your
that it can be answered from any phone in the
system manager for a password and/or
system. While a call is parked, use Paging to
emergency numbers you can dial without a
summon the co-worker who should answer. The
password.
person picks up the call using Pickup (p. 17)
To make an outside call and override Night
and dialing your extension.
Service, press the Hold button and dial the
To use Park and Paging:
password. Then lift the handset or press the
1. Park the call.
Speaker button and dial the call.
· Press the Park button you programmed,
OR
PT ging
a
· Press the Transfer button, dial your
extension, and press Transfer again, OR
o program:
· Press the Feature button and select Park.
2. Set up the page:
You can page an individual at his or her phone
· For Speakerphone Paging:
by using an ICOM Voice or SA Voice button
a) Press the appropriate Group Page or
Page All button,
page all speakerphones or groups of speaker-
OR
phones, depending upon how your system is set
Press any ICOM or SA button and
up. If your company has a loudspeaker paging
dial the Group Page or Page All exten-
system, use it to page the whole company or
sion.
just people in a certain paging zone.
b) Announce the call and give your exten-
sion.
To program or use Speakerphone
· For Loudspeaker Paging:
Paging, check with your system manager for
Group Paging or Page All numbers, then:
a) Press the programmed Loudspeaker
Paging button,
1. Press any ICOM or SA button and lift the
OR
handset.
Press the Feature button and select
2. Dial a Group Paging or Page All number, OR
LoudspkrPg [LdsPg]. If necessary, dial
Press the button you programmed for Group
the zone.
Paging or Page All.
b) Announce the call and give your exten-
3. After the beep, make the announcement and
sion.
hang up.
3. Hang up.
Ask your system manager whether Loudspeaker
To pick up a parked call:
Paging is available and if there is a
1. Lift the handset.
list of paging zones. To use:
2. Press the programmed Pickup button,
1. Press any ICOM or SA button and lift the
OR
handset.
Press the Feature button and dial 9.
2. Press the Feature button.
3. Dial the extension where the call is parked.
3. Select Loudspkr Pg [LdsPg] and dial the
zone, if necessary.
4. Make the announcement and hang up.
To use when a button is programmed:
1. Lift the handset, press the programmed
button and dial the zone, if necessary.
2. Make the announcement and hang up.
16
Often-Used Features
PPckup
i
PU rsonal Speed Dial
e
ickup lets you pick up calls that are not
se on MLX-5D, MLX-10D, MLX-10DP, and
ringing at your phone. Using Pickup, you can
MLX-16DP telephones only. For MLX-20L
telephones, use Personal Directory (p. 14). For
p. 16), a call ringing at a specific extension,
MLX-28D telephones, use programmed Auto
or a call ringing on a specific line. If you are
part of a Pickup group, you can pick up a call
Use this feature to program 2-digit codes
ringing anywhere in the group. Program a
that you can dial in place of frequently used
general Pickup button that activates the
numbers. Include the complete dialing sequence
feature or a specific Pickup button to take a
and press and release the Hold button to enter a
call for a group (example: Pickup Sales)
dialing pause. Using the 2-digit codesx, you can
or at a specific line or extension (example:
program up to 24 numbers on the MLX-5D,
Pickup Maria).
MLX-10D or MLX-10DP, and up to 18 numbers
Ask your system manager if you are a member
on the MLX-16DP.
of a Pickup group and get the Pickup group
You cannot program an account code together with
number.
a phone number in a Personal Speed Dial code.
To program:
To program a Personal Speed Dial code:
1. Label a button.
1. Press the Menu button.
2. Press the Menu button.
2. Select Ext Program [Prog].
3. Select Ext Program [Prog].
3. Dial # (ignore instructions on the display to
select a button), a 2-digit codex, and then
4. Select Start.
T21.
5. Press the button to be programmed.
4. Dial the phone number, including dial-out
6. Select ListFeature [List].
7. Select Pickup [Pkup].
5. Select Enter.
8. Select General [Genrl] for any line or
6. Repeat Steps 35 for additional codes.
extension; select Extension [Ext] or Line
for a specific extension or line; select
7. Press Home.
Group for a group of extensions.
To use:
9. Select Enter and follow the prompts on
1. Select a line button.
screen; select Enter again when you're
2. Press the Feature button.
done.
3. Dial the 2-digit codex.
10. Press the Home button.
To use:
x Two-Digit Personal Speed Dial Codes:
0124 for MLX-5, MLX-10D and MLX-10DP
· Press the programmed button. For a line
telephones
or an extension that is not programmed,
0118 for MLX-16DP telephone
also dial the extension or line number.
· You can also use Group Pickup by
pressing the Feature button and
PT ivacy
r
selecting PickupGrp [PkupG] from the
display or dialing 88.
o program:
Privacy prevents co-workers who share a line
with you from joining your calls. Turn the feature
on before or during a call; it remains on until
you turn it off. A call on hold is not protected by
Privacy. You should program Privacy on a
button so that you will have a green light to
remind you when the feature is on.
17
Often-Used Features
Saved Number Dial
M
System Speed Dial
T
ust be programmed on a button. To program:
o program:
Use this feature to redial a busy or unavailable
You can program 3-digit System Speed Dial
number that you want to try later.
codes on a button. These are the same
numbers that are available from the System
To use:
Directory (p. 14). Dial these directly by pressing
1. Before hanging up, press the programmed
the Feature button and dialing the code
Saved Number Dial button.
(600729).
2. Press the same type of button used to place
the call (for example, ICOM, Pool, or SA).
3. To redial, press the programmed Saved
VT ice Announce
o
Number Dial button.
o program:
Special Characters
F
Make voice-announced calls from ICOM
Voice or SA Voice buttons on your phone
eatures that dial numbers automatically may
need special characters to allow for correct
The Voice Announce feature allows you to
dialing or system response.
prevent voice announcements and paging calls
Press... See...
Means...
from interrupting you. Instead, the calls ring.
Voice Announce is a setting that you can turn
Drop
s
Stop. Halts dialing
on or off without programming a button for it.
sequence to allow for
If you have a data station at your extension and
system response.
Voice Announce on, you should turn Voice
Hold
p
Pause. Inserts 1.5-sec
Announce off.
pause in dial sequence.
Multiple consecutive
pauses allowed.
Conf
f
Flash. Sends
switchhook flash. Must
be first entry in
sequence.
##
#
For Extension
Programming only
(Ext Program [Prog]):
End of Dialing. Use to
signal end of dialing
sequence or to separate
grouped digits.
#
#
For dialing and
Directory listings: End
of Dialing. Use to
signal end of dialing
sequence or to separate
grouped digits.
18
Display Reference
MLX-28D, MLX-10DP, MLX-16DP, MLX-10D, and MLX-5D telephones have a 2-line screen, 24 characters wide.
Feature Screen
MLX-20L telephones have a 7-line screen, 24 characters wide. Your phone has 4 basic displays, described below.
This screen provides rapid access to often-used features; press the Feature button to display it. Available
features vary according to your calling activity and how your phone is programmed. The picture below shows the
The display is controlled by the Home, Menu, Feature, and Inspct buttons, which bring up the 4 basic
Feature screen when you have just selected an ICOM or SA button or when you are not on a call. The table
screens. (See p. 1 for a picture of the Feature and Inspct buttons.) The Home, Menu, and Inspct buttons are
below shows the sets of features available on each of the other 3 Feature screens. (If you have an MLX-28D,
located either below or next to your screen, as is the More button. The More button is available when a >
MLX-16DP, MLX-10DP, MLX-10D, or MLX-5D telephone, you may need to press the More button to see all of
appears next to or above it on the screen; the > means that you can press the More button to see additional
the features in a set.) The MLX-28D, MLX-16DP, MLX-10DP, MLX-10D, and MLX-5D telephones display
choices or information. Unlabeled display buttons are positioned next to or below your choices. Press one to
abbreviations are shown in [].
select an item from the screen.
Select a Feature:
Note:* If your company has Caller ID services and Caller ID is supported in a caller's area, an outside caller's
See Direct VM below.*
Last#
Pkup
PckupG
DrcVM>
phone number may appear on your display when an outside call comes in or is transferred to you. When caller
More
information is not available because of the caller's local phone company or because the caller has blocked the
Home
Home
Menu
Inspct
More
Press to access Account Code (p. 10),
Press to exit.
service, you may see Out of Area, No Caller ID, or Private.
Follow Me (p. 15) and Authorization
Codes* (p. 11) features.
Home Screen
Select a Feature
Home
More
The Home screen is displayed when you have not chosen another screen or by pressing the Home button. The
Press to send calls
Press to redial the
Press HOME to Exit
Menu
Inspct
screen contains different information, depending upon your activity. In general, during a calling activity Lines 1
from another
last number you
LastNumDial
Follow Me
and 2 of the Home screen show prompts and feedback to guide you.
extension to this
dialed (p. 15).
Auth Code
Pickup Grp
extension (p. 15).
IN CONFERENCE
Pickup
Press to pick up a call
When phone is idle, shows
Press to enter your
APR 18 12:43
ringing at another
posted message, if any.
authorization code*
Loudspkr Pg
When phone is idle, shows
extension or at a line
When a call comes in or is
for call (p. 11).
Direct VM
date and time. Displays
AccountCode
for which you have no
made, shows number called,
Home
Menu
Inspct
More
alarm clock and timer (p. 10) button (p. 17).
name or number of caller, or
Press to call a voice
if either is set.
other call-handling information.
mailbox* (p. 13).
Press to enter an account
IN CONFERENCE
Home
More
code before or during a
APR 18 12:43
Menu
Inspct
call (p. 10).
MLX-20L telephone users
BROOKS
HOME
can assign up to 16
Personal Directory
GARCIA
SCHOOL
(p. 14) listings to this
CHENG
TRAVEL AGNT
screen.
Feature Screen Options
COFFEE SHOP
BANK
When you:
These options are available:
This line shows Directory
NEXT PAGE
SHOW NUMBER
Camp On [Camp]†
and navigational options.
Cback Sel [CbckS]
Have reached a busy extension
Leave Msg [LvMsg]
Camp On [Camp]†
Leave Msg [LvMsg]
Have made a call to an extension and it
Menu Screen
Park [Park]
Direct VM [DrcVM]
is ringing or you are on an inside call
Press the Menu button to list features available only from the display and program your phone or line buttons.
LastNumDial [Last#]
AccountCode [Acct]
Are connected to an outside line
MLX-28D, MLX-10DP, MLX-16DP, MLX-10D, and MLX-5D telephone users can display additional choices by
Park [Park]
Follow Me [FlwMe]
pressing the More button.
Camp On [Camp]†
Direct VM [DrcVM]
MENU MODE: Select Feature
† Do not use if your company has a voice mail system.
Msgs
Dir
Post
Ctrst>
More
Home
Press to select from
Home
Menu
Inspct
More
Press to exit.
Inspect Screens
alarm clock and
An Inspect Screen appears when you press the Inspct button and then press a line button.
timer (p. 10) and
programming (p. 20).
· If you are on a call, calling information is displayed. If you are on a call and another call comes in, press the
Press for access to
MENU MODE: Select Feature
Home
More
System, Extension,
Inspct button and then the line button for the ringing call to display information about the new call without
Press HOME to Exit
Menu
Inspct
and Personal
interrupting your current activity.
Directory
Directories (p. 14).
· If you are not on a call, the line or feature programmed on the button is displayed. If the button is programmed
Messages
with Last Number Dial or Saved Number Dial, the last or saved number is shown on the screen.
Press to view or post
Posted Msg
messages (pp. 78).
To exit from the Inspect screen, press the Home button.
Alarm Clock
Press to use alarm
Press to program your
Ext Program
Timer
clock or timer (p. 10).
phone (p. 20).
* Release 3.0 and later systems only.
19
3
Display Reference
Programming Buttons & Settings
If you use a feature often, you can program it onto an unused line button for easy access. If you use a
2-Line Display
2-Line Display
feature occasionally, see Using Features, p. 9. Keep these facts in mind when setting up your
Feature Name
Abbreviation
Feature Name
Abbreviation
telephone:
Ntfy
Notify
Acct
Account Code Entry
· Some features must be programmed on a button or they can't be used. (These features are marked
Recv
notify receive
AlClk
Alarm Clock
with a x on the Programming Codes list.)
Send
notify send
Auth
Authorization Code Entry
· Other features (marked with · on the Programming Codes list) are settings that affect the way your
Paging
AutoD
Auto Dial
phone works. Some settings, such as Personalized Ring, affect all the lines on your phone. During
GrpPg
group paging
In
inside (extension)
programming, you still have to select a line button, but it can be any line button the feature affects.
LdsPg
loudspeaker paging
Out
outside
Others, such as Delay Ring for a single line, are settings that affect a specific line and require you to
Park
Park
CbckS
Callback
press it during programming (these features are noted on the Programming Codes list). Settings
PRing
Personalized Ring
CWait
Call Waiting
remain active until you program them again.
Pkup
Pickup
Camp
Camp-On
To see whether a feature is programmed on a line button, press the Inspct button and then the line
Genrl
general
Conf
Conference
button. Read the display and press the Home button to exit.
PkupG
group pickup
Ctrst
Contrast
While programming, either make a selection from the display (press the button next to or below the item)
Ext
inside (extension)
Cover
Coverage
or use codes. Using codes takes fewer steps, but requires the Programming Codes list. As you
Line
outside (line)
CvVMS
Coverage VMS
program, your phone beeps.
Prvcy
Privacy
Group
group
Recll
Recall
Prmry
primary individual
Rmind
Reminder
DTsplay Programming
i
Secnd
secondary individual
Cancl
cancel
CvIns
inside only
Set
set
CvOff
off
5. Select ListFeature [List] and search for the
o program using the display:
RngOp
Ringing Options
Dir
Directory
feature name. If you see > on the screen,
1. If programming a feature on a button, label
AllLn
all lines
ExtDir
extension
press the More button to see more feature
the button.
1Line
one line
personal
names. (Consult the Display Reference
2. Press the Menu button and select Ext
Delay
delayed ring
SysDir
system
if you need help with abbreviations.)
Program [Prog].
Immed
immediate ring
DrcVM
Direct Voice Mail
6. Select the feature. If additional numbers
No
no ring
DND
Do Not Disturb
3. Select Start.
(such as an extension number) are needed,
Abbrv
abbreviated ring
Drop
Drop
dial them.
4. Press the line button you are programming.
SnRg
Send Ring
Prog
Extension Programming
If a feature is already programmed, its name
7. Press Enter to finish programming. If you
Save#
Saved Number Dial
FlwMe
Follow Me
appears on the display. If you are program-
wish to program another button, begin
Signl
Signaling
Forwd
Forward
ming a setting, either press the line button
again with Step 4. (Label the buttons first.)
SpdDl
System Speed Dial
GrpCl
Group Calling
affected or press any line button.
8. Press the Home button to exit at any time.
Timer
Timer
Hdset
Headset/Handset
Trans
Transfer
Auto
Headset Auto Answer
Mute
Headset/Handset Mute
Voice
Voice Announce
Stat
Headset Status
CT de Programming
o
Place
place calls
Last#
Last Number Dial
Recv
receive calls
Msgs
Messaging
Ring
ringing calls
4. Select the code from Programming
o program using programming codes:
Dlete
delete message
Voice
voice-announced calls
Codes list and dial it. If additional numbers
1. If programming a feature on a button, label
LvMsg
leave message
(such as an extension number) are needed,
the button.
Call
return call
dial them, too.
2. Press the Feature button and dial 00.
Next
next message
5. Press Enter to finish programming. If you
Post
posted message
3. Press the line button you are programming.
wish to program another button, begin again
If a feature is already programmed, its name
with Step 3. (Label the buttons first.)
appears on the display. If you are program-
6. To exit, press the Feature button and dial
ming a setting, either press the line button
T00.
affected or press any line button.
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Programming Buttons & Settings
Programming Codes
T 82
T 86
Account Code Entry
Park
# + (2-digit code†) +
T 80
Authorization Code Entry s
Personal Speed Dial
Auto Dialo
T 21 + phone
T 22 + extension
inside
number + #
T 21 + number
outside
# + (2-digit code†) +
Callback
T 21 + dial-out
TT 12
automatic callback off·v
code + phone
T 12
automatic callback on·v
number + # #
T 55
selective callback
Pickup
Call Waiting·
T9
general
TT11
off
T 88
group
T 11
on
T 9 + extension
inside
T 57
Camp-Onv
T 9 + line number
outside
Coverage
T 31
Privacy
T 48
Coverage inside on·
T 775
Recall
TT 48
Coverage inside off·
Remindersv
Buttons for covering callso
P
T 81
set reminder
T 40 + sender's
rimary Cover
TT 81
cancel reminder
extension number
Ringing Options·
T 41 + sender's
Secondary Cover
T 341
abbreviated on
extension number
T 342
abbreviated off
T 42 + sender's
Group Cover
T 346
delayed all lines
group number
T 36
delayed one line
Buttons for sending callso
C
T 347
immediate all lines
T 49
overage Off
T 37
immediate one line
T 46
Coverage VMS Off
T 345
no ring all lines
(outside calls only)
T 35
no ring one line
T 56
Direct Voice Mail s
T 32 + ring (18)
personalized ring
Do Not Disturbo
T 47
T 15
send ring on
T 33
Forward
T T 15
send ring off
Headset Auto Answero
T 780
Saved Number Dialo
T 85
T 781
Headset Hang Up
Sis naling and Notifyo
g
Headset/Handset Muteo
T 783
T 23 + extension
ignaling
Headset Statuso
T 782
T 758 + extension
notify receive
T 84
Last Number Dial
T 757 + extension
notify send
Messaging
T 24 + code
System Speed Dial
T 25
leave message
(600729)
T 22 + group
Paging group or all
Voice Announce·
extension
T 10
on
Paging loudspeaker
9 + line number
TT 10
off
x
Must be programmed onto a line button.
·
Sets up how your phone works. Use a line button to program (turn on or off). The setting is not programmed
onto a line button.
v See your system manager for details.
s Release 3.0 and later systems only.
† The MLX-16DP telephone has 18 Personal Speed Dial codes (0118). The MLX-5D, MLX-10D and MLX-
10DP telephones have 24 Personal Speed Dial codes (0124).
Copyright © 1998, Lucent Technologies. MERLIN LEGEND, MLX-5D, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, and
Passage Way are registered trademarks of Lucent Technologies. Mirage, StarSet, and Supra are registered trademarks of Plantronics, Inc.
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21
Feature Codes
Account Code Entry
82 + code + #
Messaging
T 53 + extension
Authorization Code Entry q
80 + code + #
cancel message s
Callback
55
leave message
25
Call Waiting
leave message without
53 + extension
87
pick up call waiting call s
calling s
Camp-On
57
Paging loudspeaker
9 + line number
+ zone
Direct Voice Mail q
56
2-digit code†
Personal Speed Dial s
Follow Me
34 + extension
Pickup
Forward
group
88
inside
33 + extension
inside
9 + extension
outside
33 + dial-out code
+ number + #
outside
9 + line number
Forward and Follow Me
Privacy
T 34 T
T 31
cancel from all extensions s
off
T 34 + extension
cancel from one extension s
on
31
cancel from your phone
33 + your extension
Recall
775
Language w
Reminders
English
790
81 + time + 2 or 7
set reminderw
T 81
French
791
cancel reminder
Spanish
792
System Speed Dial
code (600729)
Last Number Dial
84
Available only by using feature code.
s
w For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.
q Release 3.0 and later systems only.
† Two-Digit Personal Speed Dial Codes:
0124 for MLX-5D, MLX-10D, and MLX-10DP telephones
0118 for MLX-16DP telephone
F pecial Characters
S
eatures that dial numbers automatically may need special characters to allow for correct dialing or
system response.
Press...
See... Means...
Drop
s
Stop. Halts dialing sequence to allow for system response.
Hold
p
Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses
allowed.
Conf
f
Flash. Sends switchhook flash. Must be first entry in sequence.
For Extension Programming only (Ext Program [Prog]): End of Dialing. Use to
##
#
signal end of dialing sequence or to separate grouped digits.
#
#
For dialing and Directory listings: End of Dialing. Use to signal end of dialing
sequence or to separate grouped digits.
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