Document # 555-660-122
Comcode: 108196221
Issue 1, February 1998
MERLIN LEGEND®
Communications System
MLX Display Telephones User's Guide
Contents
For releases prior to R5.0:
The MERLIN LEGEND Control Unit recognizes the MLX-5D telephone as an MLX-10D:
s When an MLX-5D telephone is installed, all line and feature buttons beyond the first 5 physical buttons
must be removed by the System Manager using system programming. This is important so that
"phantom" buttons and lines are not inadvertently placed on the MLX-5D telephone. For example, you
may have a line programmed on what would be Button 6 of an MLX-10D telephone. If it is not deleted,
calls will continue to ring on this line but there will be no call appearance on the MLX-5D telephone.
s The Extension Information Report will show "MLX-10D" as the "Type" for an extension with an MLX-5D
telephone.
Security Alert
Your Responsibility for Your System's Security
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,
persons other than your company's employees, agents, subcontractors, or persons working on your
company's behalf) can result in substantial additional charges for your telecommunications services. You are
responsible for the security of your system. There may be a risk of toll fraud associated with your telecommu-
nications system. Your system administrator should read all installation, instruction, and system administra-
tion documents provided with this product to fully understand the features that can introduce the risk of toll
fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this
product is immune from or will prevent unauthorized use of common-carrier telecommunication services or
facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges
that result from such unauthorized use.
Your MERLIN LEGEND MLX Display Telephone
ADJUNCT Jack (underside) On MLX-10DP and MLX-16DP telephones is a connection for
DSS Jack (underside) On MLX-20L and MLX-28D telephones is a
PassageWayTM Direct Connect Solution or PassageWay Solution.
connection for a Direct Station Selector (DSS) or PassageWayTM Direct
Connect Solution or PassageWay Solution.
Menu
Unlabeled Display Buttons
Press to program the phone, view messages, or
Press one to select the item next to or above it on the display.
select features available only from the display. (See
2 Lines / 24 Characters
More below.)
Inspct
Home
More
Press Inspct and a line button to display information
Inspct
Menu
about an incoming or active call or to see what feature is
7 Lines
programmed on the button.
24 Characters
Home
Menu
Inspct
More
More
The > appears on the screen when more information
exists. Press More to advance through additional
menus when necessary or to display more
Your Display Screen
information about an incoming or active call.
Your telephone's display is an alarm clock and timer (see p. 10),
Line Buttons
telephone directory (see p. 14), and message center (see pp. 78).
Outside, Pool, SA, and ICOM buttons (see p. 2);
Read the button descriptions on this page to find out how you can
blank line buttons can be programmed with fea-
use your screen to locate and activate features or see who's calling
Line Buttons
tures (see p. 20).
you. If you have a 2-line display, abbreviations are used on the
· MLX-28D telephone has 28 line buttons.
screen. These are explained in Display Reference, pp. 1920, as
· MLX-20L telephone has 20 line buttons.
are the 4 display screens.
· MLX-16DP telephone (shown) has 16 line
buttons.
Home
· MLX-10D telephone and 10DP have 10 line
Press to return to the Home screen and exit current activity.
buttons.
Home screen gives calling and timekeeping information, and
· MLX-5D has 5 line buttons.
prompts when you need help.
Message
Message Light
Volume
ABC
DEF
Volume
Indicates a waiting message (see pp. 78).
1
2
3
Press or to change ringer loudness while the phone is
Transfer
Feature
Transfer
ringing, handset volume while you're using the handset, or
GHI
JKL
MNO
Press to send call to another phone (see p. 6).
4
5
6
speaker volume while you're using the speakerphone.
HFAI
Conf
Conf
Feature
TUV
PQRS
WXYZ
Press to add person to a conference (see p. 6).
7
8
9
Press to display Feature screen and select features.
Mute
Drop
Drop
HFAI
Oper
Press Drop and a line button to disconnect person
Hold
Speaker
0
(Hands Free Answer on Intercom) Press before calls come in to
from a conference call (see p. 6).
answer voice-announced calls without lifting the handset.
!
CAUTION:
Mute
Speaker
Hold
To clean your phone, unplug it from the wall jack and
Press to turn speakerphone microphone on or off so that
Press to turn speakerphone on/off for
Press to put a call on hold
use a slightly dampened cloth. To prevent permanent
you can or cannot be heard by the caller.
damage, do not immerse the phone in water or any
hands-free conversation during a call
(see p. 6).
liquid, and do not use liquid or aerosol cleaners
User Card Tray
or when call rings; or press to hang
directly on the telephone.
Pull out for quick reference.
1
up a speakerphone call.
nderstanding Your Telephone
TT nes
o
Uine Buttons
L
All Telephones
Telephones with System Access (SA) Buttons
one
Meaning
Dial tone (steady)
You can make a call.
NNN-XXXX
SA buttons give you access to inside or outside lines
Make/receive outside
Busy (slow repeating tone)
The phone you are calling is busy.
for making and/or receiving calls. To make an
calls only.
outside call on an SA button, first dial the dial-out
Fast busy (fast repeating tone) No lines are available.
Telephones with ICOM Buttons
code (usually 9) that your system manager supplies.
Error (alternating high-low tones) You dialed a number or used a feature
No dial-out code is necessary when you call another
incorrectly.
ICOM Ring
Make/receive inside
extension.
ringing calls and receive
Confirmation (double break in
You used a feature correctly.
SA Ring
Make/receive inside/outside
inside voice-announced
dial tone followed by steady tone)
ringing calls and receive inside
calls.
Callback (5 short beeps)
This call is receiving Callback treatment (see p. 12).
voice-announced calls.
ICOM Voice
Make inside voice-
Call Waiting (1 or 2 beeps)
You have an inside (1 beep) or an outside
SA Voice
Make/receive outside calls,
announced calls and
(2 beeps) call waiting (see p. 12).
receive inside ringing and voice-
receive inside ringing and
announced calls, make inside
voice-announced calls.
voice-announced calls.
ICOM
Make (not receive)
RTngs
i
SA Originate Make (not receive) inside and
Originate Only inside calls only.
Only
outside calls.
he table below helps you identify the different types of ringing. You can also personalize ringing
Shared SA
Make/answer calls for co-workers
at your telephone or adjust ring timing for the line buttons where calls arrive. Programming
(SSA)
or join conversations. One person
Buttons & Settings, p. 20, tells you how to change the settings. Listed below are your options:
has an SA button that is shared
with one or more others who have
· Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive
SSA buttons corresponding to it.
rings.
See Rings for information about
· Abbreviated Ring. When you are on a call and another call arrives at your phone, you can
how calls ring at these buttons.
use this feature to give the second call a short ring.
Pool
Make/receive outside calls only.
· Immediate Ring. Calls ring immediately on line buttons set this way.
Use the dial-out code supplied by
· Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are
your system manager.
being covered, this allows time for another person to answer a call before you do.
· No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on
lines set for No Ring do not receive coverage (see p. 13).
Line Button Lights
L
· Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and
rings at the corresponding SSA buttons after a delay, giving the person with the SA button
ight
Meaning
time to answer before the call is picked up by someone with a corresponding SSA button.
When busy on another call, the person with the SA button can use the Send Ring setting to
Steady red
The line you are using or will use when you lift the handset or
make calls arriving at other SA buttons ring immediately on corresponding SSA buttons
press the Speaker button.
instead of after a delay.
Steady green
The line is in use, or the feature programmed onto the line button
is on.
Ring
Meaning
Flashing green
An incoming call is ringing on this line button or a call you
1 long ring
Inside call
transferred is returning to this line button (see p. 6).
1 long ring and 1 short ring
Outside call
Fast-flashing green
You have put a call on hold on this line button.
1 long ring and 2 short rings
Priority ring; outside call transferred to you or
returning camped-on call (see p. 12)
Slow-flashing green
Someone else has put a call on hold on this line button.
1 long ring and 3 short rings
Returning Callback call (see p. 12)
2
Feature Finder
This table shows where to look for information about performing specific telephone activities. Any features
that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or
Calling
If you want to ...
Then
Dial numbers with the touch of a button.
Program codes for numbers you dial often (MLX-5D,
MLX-10D, MLX-10DP, and MLX-16DP telephones).
Quickly dial numbers your company has programmed.
Make a voice-announced call to 1 or more co-workers.
Broadcast over the company's loudspeaker system.
Make a call after office hours.
Make and answer calls with no hands.
See HFAI button, p. 1, to answer inside calls
hands-free. For information about headsets, see p. 5.
Automatically redial a number you dialed before.
Quickly dial numbers from your phone's display.
Connect to an extension or outside line when it's free.
Enter an account code before or during a call.
Make a call from another extension, using your own
calling privileges.
Set up a conference with as many as 4 others.
Transfer a call.
Know if someone is calling you when all your other
lines are in use.
Reach a voice mailbox without calling the person.
Put a call on hold.
Customizing Your Phone
Program a feature on an unused line button.
Adjust volume of the speaker, handset, or ringer.
Give your phone its own distinctive ring.
Delay or remove the ring from an outside,
SA, or ICOM line button.
Change your phone's display language.
3
Feature Finder
Covering Calls
If you want to ...
Then
Have a co-worker answer your calls.
Answer all of a co-worker's calls from your telephone.
Stop your calls from being covered by others.
Stop your outside calls from going to your company's
voice mail system (or send your calls to voice mail).
Forward your calls to another telephone.
Answer your calls from another extension.
Answer a call ringing at a co-worker's extension.
Answer a call on a line that's not on your phone.
Put a call on hold at a busy extension until your
If your phone system doesn't have voice mail, try
co-worker is ready for it or complete a transfer to an
extension that doesn't answer.
Hold a call when you're trying to transfer or when your
co-worker doesn't answer; page your co-worker while
the call waits.
Messaging
Let a co-worker know you called.
Find out if you have a voice mail message, fax, or
other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers who have
display phones.
Reach a voice mailbox without calling the person.
Privacy
Prevent interruptions by blocking calls to your phone.
Prevent co-workers from joining your calls.
Prevent others on a call from hearing you speak to
Use the Mute button, p. 1. If you have a headset,
someone in your office.
use the Headset/Handset Mute feature, p. 5.
See who's calling you while you're on the phone.
Receive or not receive voice-announced calls.
Timekeeping
Remind yourself of meetings or appointments.
Time calls or meetings.
Change the time, day, or date on display.
4
Headsets
Headsets for MLX telephones allow one-touch
operation, hands-free. Touch a button to answer a
call, then touch it again to disconnect. Headsets
consist of a headpiece and modular base unit. The
Headpiece
base unit plugs into the handset jack. Use the
features below to control headset operation.
Modular Base Unit
A calling group agent using a headset must press
the Headset Hang Up button to complete a call
Handset Jack
in order to update the supervisor's Agent button.
MLX
-28D
Hom
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Men
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Insp
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Mov
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Vo
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Fe
atu
re
Tra
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HF
AI
1
AB
Co
2
C
nf
Mu
GH
te
DE
4
I
F
3
Me
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JK
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Dro
5
L
p
Sp
ea
PQ
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RS
MN
7
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TU
Ho
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8
W
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9
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#
HMadpieces
e
irage®. Receiver fits over either ear. Not for noisy environments.
StarSet®. Eartip fits in ear canal.
Supra® Monaural. Adjustable headband and soft ear cushion.
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone
that reduces background noise transmission by up to 75%.
Supra Binaural. Sound in both ears.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on
flexible boom; features windscreen and reduces background noise transmission by up to 75%.
HT adset Features
e
o program:
There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer,
and Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button
(required) is programmed by your system manager and activates headset operation at your phone.
To use Headset Hang Up:
Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have
programmed a Headset Status button, headset operation is always on.
To use Headset Status:
Press the programmed button to switch between headset and handset operation; when headset
operation is on, the green light is on.
To use Headset Auto Answer:
Connects you automatically to ringing calls during headset operation. When you press the button to
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the
button again.
To use Headset/Handset Mute:
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your
conversation. The red light goes on when the headset (during headset operation) or the handset
(during handset operation) microphone is off.
5
Call Handling
HWld
o
Making & Answering Calls
F
hen you have a call or conference on hold,
irst, review pp. 12 to find out about the
your phone beeps once each minute and the
buttons, lights, tones, and rings on your
display briefly shows Call on Hold.
telephone. In this guide, instructions for using
features may not include all the possible ways
1. Press the Hold button to put a call on hold.
you can make a call.
(Do not press the Drop button to end a
To make a call, lift handset, use a headset, or
conference while the call is on hold.)
press the Speaker button. The line button with
2. To return to the call or conference, press the
the steady red light is automatically selected for
flashing ICOM, SA, or line button that is
you. To make a call on a specific line (for
holding the call.
example, an SA or ICOM Voice line for a
voice-announced call), select an unlit line
button and press it before lifting the handset or
CA nference
o
pressing the Speaker button. When using a
headset (see p. 5), select a line button first.
conference call can have up to 3 inside
To answer a ringing or voice-announced call,
participants, including yourself, and up to 2
lift handset or press the Speaker button.
outside participants.
1. Dial the first outside number or extension.
Transfer
T
Announce the call.
2. Press the Conf button to put the call on
o transfer:
hold.
1. Press the Transfer button. The system
3. Select an ICOM, SA, or numbered line
selects an ICOM or SA button and puts
button.
the call on hold.
4. Dial the next number or extension.
2. Dial the extension or outside number.
5. Announce the call and press the Conf
3. Announce the call if desired.
button.
4. Press the Transfer button or hang up. To
6. Repeat Steps 25 for each participant.
cancel the transfer or return to the call on
· Press the Drop button and line button to
hold, press the flashing ICOM, SA, or line
drop any participant added.
button.
· Press the Hold button to temporarily
To one-touch manual transfer:
leave the conference. Then press any
1. Press the programmed Auto Dial button
participant's line to rejoin the conference.
(p. 11) for the number where you want to
7. To end the conference, hang up.
transfer the call.
2. Announce the call.
!
SECURITY ALERT:
3. Press the Transfer button or hang up. To
If the system selects an SA Voice button
cancel the transfer or return to the call on
when you add a conference participant, you
hold, press the flashing button.
hear a beep instead of ringing after you dial the
To one-touch auto transfer:
extension. If the call is not answered and you
Press the programmed Auto Dial button.
press the Conf button to complete the call,
your conversation with other conference
participants is broadcast on the extension's
speakerphone. To prevent this, be sure to drop
an unanswered extension that you've called on
an SA Voice button.
6
Messaging
Your phone system has several features that allow you to leave messages for others in your office. If you
use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a
display phone. If you wish to leave a message for a person who does not have a display telephone, use
voice mail and the Direct Voice Mail feature, if available, or ask the system operator to take a message for
the person. Here are some guidelines for different messaging features:
· Leave Message. This feature simply lets a co-worker know you have called. The message shows
your name and the date and time of your call. If you leave one message and then another, the second
message replaces the first.
· Posted Messages. If you post a message at your telephone, inside callers with display
phones see the posted message you have selected. As many as 20 messages may be available for
posting.
When a message is waiting for you, your red Message light is lit. The descriptions below explain how to
read, cancel, and delete messages you have sent or received.
If your company has voice mail, ask your system manager for details about using the voice mail system.
For information about having your phone covered by the voice mail system, see Coverage, p. 13.
If you frequently communicate with a small number of people (for example, as a receptionist for a few
co-workers), there are two features you can use, both of which require programming a button. These are
Leaving Messages
T
RWceiving Messages
e
hen your red Message light is on, you have a
o program:
message from a co-worker. Messages are
identified by the name or extension of the caller,
To leave a message at a busy or unanswered
along with the time and date the person called.
extension you are calling:
Depending on how your system is set up, you
· Press the Leave Message button you
may also have a voice mail message or a fax. A
have programmed,
message may be identified in these ways:
OR
ATT You have a message from the operator.
Press the Feature button; then select
FAX You have a fax.
Leave Msg [LvMsg] or dial 25.
VMS You have a voice mail message.
· To leave a voice mail message (if your
company has such a system), press the
EXT Indicates the extension number of the
Feature button and select Direct VM
person who called.
T
Marks a new message.
Mail, p. 13, for details).
To read and respond to messages on your
A screen display confirms that the message
display:
has been sent, or it alerts you that the message
1. Press the Menu button.
box is full or the message can't be sent (for
example, because the called person has no
2. Select Messages [Msgs].
phone display).
3. Choose from:
To leave a message without calling:
· Return Call [Call] to call your co-worker or
voice mail while reading the message.
1. Press the Feature button and dial 53.
2. Dial the extension.
· Delete Msg [Dlete] to delete the message.
To cancel a message:
You can have up to 10 messages; if there
1. Press the Feature button and dial T53.
are 10, no more are accepted.
2. Dial the extension.
7
Messaging
PA sting Messages
o
posted message appears on the display of any inside caller who tries to reach you as long as that
person has a display phone. (You also see the message posted at your own phone as a reminder.)
There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT
DISTURB*; the others may include such choices as: OUT TO LUNCH, OUT SICK, IN A MEETING,
depending on how your system manager has programmed them.
To post a message:
1. Press the Menu button.
2. Select Posted Msg [Post].
3. Select the message you want to post. Depending upon your phone, you can choose Next, Prev, or
press the More button to see more messages.
4. Select Post.
5. Press the Home button.
To cancel a posted message:
1. Press the Menu button.
2. Select Posted Msg [Post].
3. Select Cancel [Cancl].
4. Press the Home button.
* If you use the Do Not Disturb feature (p. 15), the appropriate message is posted. When you turn off the Do Not
Disturb feature, the posted message is canceled too. However, posting or canceling the message does not
activate or deactivate the feature.
Signaling & Notify
T
o program:
Signaling. Program a button that will cause a co-worker's phone to beep. The other person can then
call you in response to the beep. You must program a different line button for each extension you wish
to contact. To beep the recipient's phone, just press the button, and the other phone beeps for as long
as you hold down the button. A programmed Signaling button also acts as an Auto Dial button (see
p. 11). To dial the extension, lift the handset or press the Speaker button; then press the Signaling
button.
Notify. This feature simply lights a line button on the recipient's phone, providing a silent message
light that alerts the other party to call you. To use this feature, you must program a Notify Send
button (labeled, for example, Notify Mary) on your phone and the recipient must program a Notify
Receive button (labeled, for example, Call Jim) on his or her phone. Communication is one-way
only, and buttons must be programmed for each extension you notify.
8
Using Features
There are two ways to activate a feature:
· Directly, as explained below
DTsplay-Only Features
i
OT her Features
t
o use a Directory of numbers, messages and
o use a feature from the Feature Codes list:
posted messages, display screen contrast setting
1. Press the Feature button.
(MLX-5D, MLX-10D, MLX-10DP, MLX-16DP,
2. Select the feature from the display,
and MLX-28D telephones), alarm clock, or timer:
OR
1. Press the Menu button.
Dial the feature code from the Feature
2. If you see > at the right of the display, there
Codes list.
are more options. Press More to see them.
Note: Some features can only be used by
(Press More to use the alarm clock or timer
entering a code (see the Feature Codes
on an MLX-5D, MLX-10D, MLX-10DP,
list).
MLX-16DP, or MLX-28D telephones.)
3. Press the Home button to exit at any time.
3. Respond to display prompts, if necessary.
4. Press the Home button to exit at any time.
Feature Codes
Account Code Entry
82 + code + #
Messaging
T 53 + extension
Authorization Code Entry q
80 + code + #
cancel message s
Callback
55
leave message
25
Call Waiting
leave message without
53 + extension
87
pick up call waiting call s
calling s
Camp-On
57
Paging loudspeaker
9 + line number
+ zone
Direct Voice Mail q
56
2-digit code†
Personal Speed Dial s
Follow Me
34 + extension
Pickup
Forward
group
88
inside
33 + extension
inside
9 + extension
outside
33 + dial-out code
+ number + #
outside
9 + line number
Forward and Follow Me
Privacy
T 34 T
T 31
cancel from all extensions s
off
T 34 + extension
cancel from one extension s
on
31
cancel from your phone
33 + your extension
Recall
775
Language w
Reminders
English
790
81 + time + 2 or 7
set reminderw
T 81
French
791
cancel reminder
Spanish
792
System Speed Dial
code (600729)
Last Number Dial
84
Available only by using feature code.
s
w For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.
q Release 3.0 and later systems only.
† Two-Digit Personal Speed Dial Codes:
0124 for MLX-5D, MLX-10D and MLX-10DP telephones
0118 for MLX-16DP telephone
9
9
Often-Used Features
AT count Codes
c
ATarm Clock & Timer
l
he Alarm Clock and Timer features are only
o program:
available from the display and cannot be
activated with a feature code. Alarm Clock
In some companies you enter an account code
causes your phone to beep at a certain time;
before or during a call to indicate client billing
you can set only one alarm. Until canceled,
information. You may be required to enter an
the display shows a bell reminding you that
account code for all outside calls, or an account
the alarm is on, and the alarm sounds each
code may be optional for incoming and
day at the same time. Timer times calls or
outgoing calls. Check with your system
other activities for up to 59 minutes, 59
manager for account code operation and
seconds, displaying the elapsed time on
account codes.
your screen. You must turn Timer off when
You can program a button for this feature and
timing is over; it does not turn off automati-
label it Acct. See also Auto Dial, (p. 11) to
cally at the end of a call.
program an account code on an outside Auto
To set an alarm:
Dial button.
1. Press the Menu button.
To enter an account code:
2. Select Alarm Clock [AlClk].
1. Press the button you have programmed,
3. If your display is English, dial a 4-digit
OR
time from 0100 to 1259 and select a.m./
Press the Feature button and dial 82 OR
p.m. to switch between AM and PM.
select Account Code [Acct] from the display.
If your display is French or Spanish, dial a
2. Dial the account code and #.
4-digit code between 0000 to 2359.
3. Lift the handset or press the Speaker button
If you make an error, select Reset and
to make a call. (If necessary, press an outside
redial.
line, Pool, or SA button.)
4. Select On.
4. Dial the outside number (including dial-out
5. Press the Home button. The display
code, if required).
shows a bell to remind you that the alarm
To enter or change an account code during a
is on.
call (the other party cannot hear your entry),
To cancel the alarm:
follow Steps 1 and 2. If you enter an account
1. Repeat Steps 1 and 2 above.
code for an incoming call before it arrives, you
cannot change that code during the call.
2. Select Off.
3. Press the Home button. The display no
longer shows a bell.
To time a call or other activity or to turn Timer
off:
1. Press the Menu button.
2. Select Timer.
10
Often-Used Features
Authorization Codes*
AT to Dial
u
his feature must be programmed on a line
To program:
button; it dials an inside or outside number.
Use inside Auto Dial buttons to:
This feature is useful at companies where there
· Dial other extensions or groups.
are telephones in public areas that are restricted
· Page groups (see Paging, p. 16).
from making some calls.
Use outside Auto Dial buttons to:
If your system manager has given you an
authorization code, you can pick up someone
· Dial outside phone numbers (with dial-
else's telephone, enter your authorization code,
out codes but without account codes).
and make an outside call with your own calling
· Enter account codes automatically (when
privileges. You must activate the feature and enter
programming, include # at the end).
your code for each call you make, even when you
· Dial long-distance access codes.
are adding people to a conference. It is not
· Dial emergency contact numbers.
necessary to use your authorization code for
Note that you can also use other features to
inside calls. Using an authorization code does
automate dialing: Directories (p. 14), Last
not affect the button assignments on your own
Number Dial (p. 15), Personal Speed Dial
phone or the phone where you enter the code.
(MLX-5D, MLX-10D, MLX-10DP, and MLX-
16DP telephones only, p. 17), Saved Number
Security Alert
Compromise of authorization codes
When programming Auto Dial, use the
could lead to toll fraud or unauthorized
charges.
necessary. Include the complete dialing
sequence for the call.
Memorize your authorization code, and do not
share it with anyone.
To program on a button:
The way you activate the Authorization Code
1. Label a button.
feature depends upon the type of telephone you
2. Press the Menu button.
are using to make the call.
3. Select Ext Program [Prog] and Start.
· If the telephone has a programmed
4. Press the button to be programmed.
Authorization Code button, press it.
5. Select ListFeature [List] and Auto Dial
The system selects a line and automati-
[AutoD]. For a paging group, select List
cally activates the Speaker button (an
Feature [List] and Group Page [GrpPg] and
available line button is selected for you);
go to Step 7.
then continue with Step 3 below.
6. Select Inside [In] or Outside [Out] and
· On an MLX display telephone, press the
Enter.
Feature button, then select AuthCode
[Auth] from the display or dial 80; then
7. Dial the group paging number, extension,
continue with Step 3 below.
or outside number and select Enter.
8. Repeat Steps 1 and 47 to program
To enter an authorization code at any type of
additional numbers.
phone (except a QCC):
9. Press the Home button.
1. Lift the handset or press the Speaker
button. (You may first select an ICOM, SA,
To use an Auto Dial button:
or SSA button.)
1. To make a ringing call to an inside or
2. Dial #80.
outside number, press the programmed
3. Dial your authorization code, followed by #.
Auto Dial button, OR
To make an inside voice-announced call,
4. Dial the dial-out code (usually a 9) for an
press an ICOM Voice or SA Voice
outside call and then dial the phone number.
button and then press the inside Auto
5. To make another call, repeat Steps 14.
Dial button.
* Release 3.0 and later systems only.
2. The call is dialed automatically. If it's a
voice-announced call, talk after the beep.
11
Often-Used Features
CY llback & Line Request
a
CIall Waiting
our system has two features that you can use
f Call Waiting is on, you hear a call-waiting
when an outside line or extension is busy.
tone when a call comes in and your lines are
These features give you access to the line or
in use. This feature works only on SA and
extension when it becomes available.
ICOM buttons, not on line buttons labeled
with phone numbers.
On phones with SA buttons, use Callback to
reach:
When a call is waiting, you hear a single beep
(inside call) or 2 beeps (outside call).
· Busy outside lines on Pool or SA buttons,
when you dial the dial-out code and hear
To complete a call and answer a waiting call:
the fast busy signal.
1. When you hear the call-waiting tone, hang
· Busy extensions, when you dial and hear
up.
the busy signal.
2. When the phone rings, lift the handset or
On phones with ICOM buttons, use:
press the Speaker button.
· Line Request to reach a busy outside line
To put a call on hold and pick up a waiting call:
when you lift the handset or press the
1. Press the Hold button.
Speaker button and do not hear dial tone.
2. Press an ICOM Originate Only or SA
· Callback for busy extensions.
Originate Only button. (You must have
one of these buttons available to pick up
To use Callback when you hear the busy
the call.)
(extension) or fast busy (outside line) signal:
3. Press the Feature button and dial 87.
1. Press the button you have programmed,
OR
4. To return to the call on hold, press the
Press the Feature button and dial 55.
button with the fast-flashing green light.
2. If you are trying to reach an outside line,
To turn Call Waiting on or off:
dial the outside telephone number.
1. Press the Menu button and select Ext
Program [Prog].
3. After you hear 5 short beeps, hang up. When
the line or extension is free, you hear a long
2. Select Start and press any line button.
ring and 3 short rings.
3. Select ListFeature [List].
4. Lift the handset or press the Speaker
4. Select CallWaiting [CWait] and then select
button. You hear dial tone, and the system
On or Off.
dials the call.
5. Select Enter and press the Home button to
To cancel a Callback request:
exit programming.
1. Press the same line button you pressed
when you tried to make the call.
Camp-On
T
2. Lift the handset and press the Drop button.
3. Press the same line button again.
o program:
To use Line Request:
1. When outside lines are busy, hang up and
To camp on a busy extension so the call will ring
press the line button you want to use. Do
at the extension when your co-worker is
not lift the handset or press the Speaker
