MERLIN LEGEND®
Communications System
Release 7.0
Installation, SPM, Maintenance and Troubleshooting
Supplement
555-661-141
Comcode 108445297
Issue 1
April 1999
c
Copyright © 1999, Lucent Technologies
Document 555-661-141
All Rights Reserved
Comcode 108445297
Printed in USA
Issue 1
April 1999
Notice
Every effort has been made to ensure that the information in this guide is complete and accurate at the time of printing.
Information, however, is subject to change. See Appendix A, "Customer Support Information," in System Programming
for important information.
Your Responsibility for Your System's Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party--for example, persons
other than your company's employees, agents, subcontractors, or persons working on your company's behalf. Note
that there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud occurs, it can
result in substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and configuring
your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation,
instruction, and system administration documents provided with this product in order to fully understand the features
that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not
warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication
services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges
that result from such unauthorized use. For important information regarding your system and toll fraud, see Appendix A,
"Customer Support Information," in System Programming.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case
the user will be required to correct the interference at their own expense. For further FCC information, see Appendix A,
"Customer Support Information," in System Programming.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference
regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
Year 2000 Compliance
The MERLIN LEGEND Communications System is certified to be Year 2000 compliant. Additional information on this
certification, and other issues regarding Year 2000 compliance, is available online at http://www.lucent.com/enterprise/
sig/yr2000.
Trademarks
5ESS, AUDIX, CONVERSANT, CentreVu, DEFINITY, Magic On Hold, MERLIN, MERLIN LEGEND, MERLIN Mail,
PARTNER, PassageWay, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, MLS-6, MLS-12, MLS-12D,
MLS-18D, MLS-34D, SYSTIMAX, TransTalk, and Voice Power are registered trademarks and 4ESS, Intuity, Lucent
Technologies, and Prologix are trademarks of Lucent Technologies in the US and other countries.
Acculink, ACCUNET, MEGACOM, MulitiQuest, MLX-5, MLX-5D, and NetPROTECT are registered trademarks of
AT&T.
Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation.
ProComm and ProComm Plus are registered trademarks of DataStorm Technologies, Inc.
Supra, Supra NC, StarSet, and Mirage are registered trademarks of Plantronics, Inc.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
PagePac is a registered trademark and Powermate and Zonemate are trademarks of DRACON, a division of Harris
Corporation.
Okidata is a registered trademark of Okidata Corporation.
Pipeline is a trademark of Ascend Communications, Inc.
Intel and Pentium are registered trademarks of Intel Corporation.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
IBM is a registered trademark of International Business Machines, Inc.
Novell and NetWare are registered trademarks of Novell Corporation.
CLASS is a servicemark of Bellcore.
Ordering Information
Call:
BCS Publications Center
Voice 1-800-457-1235
International Voice 317-322-6791
Fax 1-800-457-1764
International Fax 317-322-6699
Write:
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Order:
Document No. 555-661-141
Comcode: 108445297
Issue 1, April 1999
For more information about Lucent Technologies documents, refer to the section entitled "Related Documents" in
"About This Guide" in System Programming.
Support Telephone Number
In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent
Technologies Helpline at 1-800-628-2888 or your Lucent Technologies authorized dealer if you need assistance when
installing, programming, or using your system. Outside the continental US, contact your local Lucent Technologies
authorized representative.
Network Engineering Group
For assistance in designing a private network, call the Network Engineering Group at 1-888-297-4700.
Lucent Technologies Corporate Security
Whether or not immediate support is required, all toll fraud incidents involving Lucent Technologies products or services
should be reported to Lucent Technologies Corporate Security at 1-800-821-8235. In addition to recording the incident,
Lucent Technologies Corporate Security is available for consultation on security issues, investigation support, referral
to law enforcement agencies, and educational programs.
Lucent Technologies Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance, call BCS National
Service Assistance Center at 1-800-628-2888.
Warranty
Lucent Technologies provides a limited warranty on this product. Refer to "Limited Warranty and Limitation of Liability"
in Appendix A, "Customer Support Information," of System Programming.
.
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MERLIN LEGEND Communications System Release 7.0 Installation,
SPM, Maintenance and Troubleshooting Supplement 555-661-141
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Contents
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Contents
Issue 1
MERLIN LEGEND Communications System Release 7.0 Installation,
SPM, Maintenance and Troubleshooting Supplement 555-661-141
April 1999
Contents
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MERLIN LEGEND Communications System Release 7.0 Installation,
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vii
IMPORTANT SAFETY INSTRUCTIONS
The exclamation point in an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature
accompanying the product.
To reduce the risk of fire, electrical shock, and injury to persons, follow these basic
safety precautions when installing telephone equipment:
Read and understand all instructions.
s
Follow all warnings and instructions marked on or packed with the product.
s
Never install telephone wiring during a lightning storm.
s
Never install a telephone jack in a wet location unless the jack is specifically
s
designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone
s
wiring has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
s
Use only Lucent Technologies-manufactured MERLIN LEGEND
s
Communications System circuit modules, carrier assemblies, and power units
in the MERLIN LEGEND Communications System control unit.
Use only Lucent Technologies-recommended/approved MERLIN LEGEND
s
Communications System accessories.
If equipment connected to the analog extension modules [008 (ATL), 408 (LS-
s
ATL), and 408 GS/LS], the MLX telephone modules (008 MLX, 408 GS/LS-
MLX, 408 GS/LS-ID-MLX, and 016 MLX), or the ETR telephone modules (412
LS-ID-ETR and 016 ETR) is to be used for in-range out-of-building (IROB)
applications, IROB protectors are required.
Do not install this product near water--for example, in a wet basement
s
location.
Do not overload wall outlets, as this can result in the risk of fire or electrical
s
shock.
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The MERLIN LEGEND Communications System is equipped with a 3-wire
s
grounding-type plug with a third (grounding) pin. This plug will fit only into a
grounding-type power outlet. This is a safety feature. If you are unable to
insert the plug into the outlet, contact an electrician to replace the obsolete
outlet. Do not defeat the safety purpose of the grounding plug.
The MERLIN LEGEND Communications System requires a supplementary
s
ground.
Do not attach the power supply cord to building surfaces. Do not allow
s
anything to rest on the power cord. Do not locate this product where the cord
will be abused by persons walking on it.
Slots and openings in the module housings are provided for ventilation. To
s
protect this equipment from overheating, do not block these openings.
Never push objects of any kind into this product through module openings or
s
expansion slots, as they may touch dangerous voltage points or short out
parts, which could result in a risk of fire or electrical shock. Never spill liquid of
any kind on this product.
Unplug the product from the wall outlet before cleaning. Use a damp cloth for
s
cleaning. Do not use cleaners or aerosol cleaners.
Auxiliary equipment includes answering machines, alerts, modems, and fax
s
machines. To connect one of these devices, you must first have a Multi-
Function Module (MFM).
Do not operate telephones if chemical gas leakage is suspected in the area.
s
Use telephones located in some other safe area to report the trouble.
!
WARNING:
For your personal safety, DO NOT install an MFM yourself.
s
ONLY an authorized technician or dealer representative shall install, set
s
options, or repair an MFM.
To eliminate the risk of personal injury due to electrical shock, DO NOT
s
attempt to install or remove an MFM from your MLX telephone. Opening or
removing the module cover of your telephone may expose you to dangerous
voltages.
SAVE THESE INSTRUCTIONS
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MERLIN LEGEND Communications System Release 7.0 Installation,
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New Features and Enhancements
Release 7.0 Enhancements (April 1999)
ix
New Features and Enhancements
0
Release 7.0 Enhancements
(April 1999)
0
Release 7.0 includes all Release 6.1 functionality, plus the
enhancements listed below. For a description of features and
enhancements in prior releases, see "Prior Releases: Features and
Enhancements" in System Programming.
MLS and Enhanced Tip/Ring (ETR)
Telephone Support
0
One of the most important new capabilities of MERLIN LEGEND
Release 7.0 is its support for MLS and ETR telephones, allowing
existing customers with either telephones the ability to migrate to a
MERLIN LEGEND Communications System. The MLS telephones
include the MLS-6®, MLS-12®, MLS-12D®, MLS-18D®, and MLS-34D®.
The ETR telephones include the ETR-6, ETR-18, ETR-18D, and ETR-
34D. The Business Cordless 905 telephone and the TransTalkTM 9000
Digital Wireless System are also supported.
The MLS, ETR, and Business Cordless 905 telephones, as well as the
TransTalk 9000 Digital Wireless System, require ETR station ports. To
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New Features and Enhancements
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Release 7.0 Enhancements (April 1999)
provide support for these telephones and for the TransTalk 9000 system,
two new modules have been designed:
412 LS-ID-ETR Module. The 412 LS-ID-ETR module provides 4
s
LS trunks with Caller ID and 2 touch tone receivers (TTRs), plus
12 ETR station ports, including 4 with Tip/Ring (T/R) functionality.
On the 412 LS-ID-ETR module, the first 8 ports are ETR ports
only--these ports do not have T/R functionality. The remaining 4
ports (ports 9 through 12) can be programmed to support either
T/R or ETR, but not both simultaneously.
This module does not have a separate PFT port. In the event of a
power failure, port 12 becomes the PFT port for line 1. If the port
is programmed for ETR operation, a single-line telephone must
be plugged into the port for operation during power failure.
If caller identification is subscribed to from the local telephone
company, the 412 LS-ID-ETR module displays the telephone
number of incoming callers (from supported areas) on ETR and
MLS display telephones. In addition, a button on the ETR and
MLS telephone can be programmed to toggle between displaying
caller name or caller number.
016 ETR Module. The 016 ETR module provides 16 ETR station
s
ports, including 6 with T/R functionality and 4 TTRs. On the 016
ETR module, the first 10 ports are ETR ports only--these ports
do not have T/R functionality. The remaining 6 ports (ports 11
through 16) can be programmed to support either T/R or ETR,
but not both simultaneously.
Expanded Digital Endpoint
Connectivity
0
Release 7.0 increases the maximum number of digital telephones
supported from 127 to 200 by introducing a new 016 MLX module. In
addition, each of the 200 ports can support an MFM adjunct which
increases the current 255 station endpoints to 400.
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New Features and Enhancements
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Release 7.0 Enhancements (April 1999)
016 MLX Module. Each 016 MLX module provides 16 digital
s
station ports and has an additional 32K of dual port RAM.
Processor Module. The 016 MLX module can only be utilized
s
with the CKE4 or later processor module with upgrade to R7.0
software. The CKE4 processor module provides the lead to
access the additional 32K of RAM on the 016 MLX module.
Voice Announce on Idle Only Option on
MLX Telephones
0
Prior to Release 7.0, no options were available for disabling intercom
voice announcements at an MLX telephone when busy. In Release 7.0,
a new option--Voice Announce on IDLE ONLY--is available with the
existing Voice Announce feature. This new option allows a user to
receive intercom voice announcements only when they are not active on
another call.
Priority Call Queuing
0
Priority call queuing provides the ability to:
Place some callers ahead of others who are waiting for the same
s
agent group.
Give key clients priority over others.
s
Automatically increase the number of agents answering calls
s
during busy times, while continuing to offer callers the choice to
leave a message instead of waiting.
Keep costs down by handling toll free calls (calls arriving on 800
s
and 888 lines) before processing calls on local lines.
Priority call queuing is accomplished in Release 7.0 by allowing you to
define a supportive relationship between calling groups. Calls that arrive
in one calling group can be processed by another calling group when no
one from the first calling group is available to answer the call. Through
MERLIN LEGEND Communications System Release 7.0 Installation,
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New Features and Enhancements
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Release 7.0 Enhancements (April 1999)
system programming, a calling group can be assigned a priority level
between 1 (highest priority) and 32 (lowest priority) and then designated
as a support group for another group.
Calling Party Name on Caller ID
0
Release 7.0 continues to support Calling Party Number and adds a new
functionality for Calling Party Name. By programming a button on the
telephone or with a feature code through centralized programming,
users are able to toggle between displaying the caller's telephone
number or the caller's name. In order to use this feature, users must
subscribe to caller identification from their local exchange carrier (LEC).
Calling Party Name can be 15 characters in length for MLX telephones
as well as for ETR and MLS telephones. Calling Party Name is not
recorded on SMDR reports. In addition, neither Calling Party Name nor
Calling Party Number are displayed on analog multiline telephones.
This feature requires loop-start (LS) trunks. The existing LS-ID delay
feature must be programmed for each line, as well. This prevents Calling
Party Number and Name information from being lost when a call is
answered too quickly.
Release 7.0 software also supports the Caller ID capability of the 408
GS/LS-ID-MLX module. Although previously orderable, the Caller ID
capability of this module could not be used until Release 7.0 software
became available.
MLX Headset Operation
0
Headset operation in Release 7.0 has been enhanced so that MLX
headset operation more closely mimics the handset operation in the
following ways:
When a person is on a call using a headset and the headset auto-
s
answer is turned on, the user hears a short ring when another call
is coming in. In previous releases, this ring was not provided.
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New Features and Enhancements
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Release 7.0 Enhancements (April 1999)
When a person receives a voice-announced call and handles the
s
call by using a headset and turning off the speakerphone, the
associated LEDs (the DSS button and the inside Auto Dial
button) for that extension at other telephones are lit. In previous
releases, the LEDs for that extension did not light at the other
telephones.
When a reliable disconnect occurs on a headset-handled call, the
s
associated LEDs (the DSS button and the inside Auto Dial
button) for that extension at other telephones are turned off. In
previous releases, the LEDs for that extension remained lit at the
other telephones unless the user pressed the Headset Hangup
button.
Touch-Tone or Rotary Signaling
0
Beginning in Release 7.0, you can program tip/ring ports to use rotary
signaling. You can program any tip/ring port on an individual basis
(including ports on the 412 LS-ID-ETR and 016 ETR modules that are
programmed for tip/ring operation). The factory setting is that rotary
signaling is disabled.
Whenever the system receives a rotary digit on a port, it determines if
the port is programmed as rotary-enabled. If the port is rotary-enabled,
the system processes the digit. If the port is not rotary-enabled, the digit
is rejected. Touch-tone digits are always accepted by the port,
regardless whether it is rotary-enabled or not.
Abandoned Call Information Reported
to MERLIN LEGEND Reporter
0
For abandoned calls, you are now able to identify the queue or the agent
where the call was abandoned. The MERLIN LEGEND Release 7.0
software has been modified so that either of the following occurs:
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New Features and Enhancements
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Release 7.0 Enhancements (April 1999)
If the caller hangs up while the call is in queue, the Auto Login/
s
Logout Group ID is entered into the Station Message Detail
Recording (SMDR) record.
If the caller hangs up while the call is ringing at a group member's
s
extension, that group member's extension number is entered into
the SMDR record.
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Introduction
New Control Unit Modules
1-1
1
Introduction
1
Release 7.0 of the MERLIN LEGEND Communications System
enhances the operation of the system through both hardware and
software. Because these are the Release Notes for the Installation
Guide, the focus of this document is the hardware and the process of
upgrading to the new release.
1
New Control Unit Modules
The following are the new control unit modules for Release 7.0:
016 ETR
s
016 MLX
s
412 LS-ID-ETR
s
The 408 GS/LS-ID-MLX module is not new in Release 7.0, but the Caller
ID capabilities of the module are supported in Release 7.0 and later
systems.
These modules are discussed in detail in Chapter 2.
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Introduction
1-2
New Telephones Supported
NOTE:
If you use an 016 MLX module in your system, you must have a
CKE4 or later processor module.
1
New Telephones Supported
In addition to the current MLX, analog multiline, and single-line
telephones, Release 7.0 also supports the following telephones:
ETR-6
s
ETR-18/18D
s
ETR-34D
s
MLS-6
s
MLS-12/12D
s
MLS-18D
s
MLS-34D
s
TransTalk (MDC/MDW) cordless telephone when connected to a
s
412 LS-ID-ETR or 016 ETR module port programmed for
enhanced tip/ring operation
Business Cordless 905 telephone
s
6210 single-line telephone
s
6220 single-line telephone
s
1
Additional Topics
Additional topics covered include upgrading the system to Release 7.0,
board renumbering, some new troubleshooting scenarios, and two new
error codes.
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MERLIN LEGEND Communications System Release 7.0 Installation,
SPM, Maintenance & Troubleshooting Supplement 555-661-141
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Control Unit Modules
408 GS/LS-ID-MLX Module
2-1
2
Control Unit Modules
2
New control unit modules have been developed for Release 7.0 of the
MERLIN LEGEND Communications System. One of the modules
supports MLX telephones, and two of the modules support enhanced
tip/ring telephones. In addition, one module supports Caller ID when it is
subscribed to from the central office.
The following are the new control unit modules for Release 7.0:
016 ETR
s
016 MLX
s
412 LS-ID-ETR
s
Another module, the 408 GS/LS-ID-MLX module, has been introduced
in a previous release of the system, but now its Caller ID functionality is
supported in Release 7.0 and later systems.
2
408 GS/LS-ID-MLX Module
The 408 GS/LS-ID-MLX module combines four line/trunk ports with
eight MLX telephone ports. The module also supports the transmission
of Caller ID information when the customer subscribes to Caller ID from
the central office.
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Control Unit Modules
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016 ETR Module
NOTE:
While the 408 GS/LS-ID-MLX module is fully backwards
compatible, the Caller ID functionality is supported only in
Release 7.0 and later systems.
You can program the four line/trunk ports for loop-start or ground-start
operation. Caller ID requires loop-start operation.
Like the 408 GS/LS-MLX module, the 408 GS/LS-ID-MLX module has a
dedicated power-failure transfer jack, the topmost, that functions as a
tip/ring port in the event of a power failure.
2
016 ETR Module
The 016 ETR module supports up to 16 enhanced tip/ring telephones.
You can program ports 11 through 16 for tip/ring operation. Once these
ports are programmed for tip/ring operation, you can connect single-line
telephones, fax machines, and other standard tip/ring devices to the
ports.
NOTE:
When you change a port on an 016 ETR module from ETR to tip/
ring operation, or from tip/ring to ETR operation, all programming
assigned to the extension is cleared (in other words, the extension
is removed from coverage groups, calling groups, etc.). All
settings for the extension revert to the factory settings, including
calling restrictions and button assignments.
The 016 ETR module also contains four touch-tone receivers (TTRs).
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Control Unit Modules
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016 MLX Module
2
016 MLX Module
With the addition of the 016 MLX module, you can now have up to 200
digital endpoints on the MERLIN LEGEND Communications System.
Each 016 MLX module supports 16 MLX telephones.
NOTE:
If you use the 016 MLX module in your system, you must also
have a CKE4 or later processor module. If the system has a CKE3
or earlier processor, ports 916 of the 016 MLX module do not
function.
Operator positions are supported on the 1st, 5th, 9th, and 13th jacks.
2
412 LS-ID-ETR Module
The 412 LS-ID-ETR module provides four loop-start line/trunk jacks and
12 jacks for the connection of enhanced tip/ring telephones. The two
series of enhanced tip/ring telephones that work with the MERLIN
LEGEND System Release 7.0 or later are the ETR and MLS
telephones.
You also can program ports 9 through 12 to be tip/ring ports. Once these
ports are programmed for tip/ring operation, you can connect single-line
telephones, fax machines, and other standard tip/ring devices to the
ports.
NOTE:
When you change a port on a 412 LS-ID-ETR module from ETR
to tip/ring operation, or from tip/ring to ETR operation, all
programming assigned to the extension is cleared (in other words,
the extension is removed from coverage groups, calling groups,
etc.). All settings for the extension revert to the factory settings,
including calling restrictions and button assignments.
MERLIN LEGEND Communications System Release 7.0 Installation,
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Control Unit Modules
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Line and Extension Jacks
The 412 LS-ID-ETR module also contains two touch-tone receivers
(TTRs).
In addition to supporting enhanced tip/ring telephones, the 412 LS-ID-
ETR module supports Caller ID information when the customer
subscribes to that central office service.
Unlike other line/trunk modules, the 412 LS-ID-ETR module (Release
7.0 and later systems) does not have a dedicated jack for a power-
failure telephone. Instead, in the event of a power failure, the top
extension port automatically becomes a tip/ring port and receives dial
tone from the first loop-start line port. You then can plug in a single-line
telephone to make calls outside the system. You cannot use an ETR or
MLS telephone.
2
Line and Extension Jacks
Although the different modules have different numbers of ports, the
positioning of the ports remains relatively the same. Port 1 on a module
is always the lowest physical jack. On a module that has both line and
extension jacks, the extension jacks are located on the bottom of the
module, and the line jacks are on top of the extension jacks. The
numbering of the ports starts with the lowest extension jack and
continues sequentially up the module through the line jacks.
For example, on a 408 GS/LS-ID-MLX module, the eight ports on the
bottom of the module are the extension jacks. The four ports at the top
are the line jacks. The numbering of the ports starts at the bottom with
01 to 08 for the extension jacks and 09 to 12 for the line jacks.
2
Jack Orientation
The jacks on the 016 ETR and the 412 LS-ID-ETR modules face the
opposite way from jacks on modules designed for releases before
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Control Unit Modules
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Determining ETR or T/R Functionality
Release 7.0. The latch on the 016 ETR and the 412 LS-ID-ETR jacks is
on the right; in previous modules the latch is on the left.
Determining ETR or T/R
2
Functionality
To determine if a port on an 016 ETR or 412 LS-ID-ETR module is
functioning in enhanced tip/ring or tip/ring mode, do either of the
following:
Print out the Extension Print Report. This shows the
s
programming of the port as enhanced tip/ring (ETR) or tip/ring
(T/R).
View the extension PROFILE by following this Maintenance
s
screen sequence: MAINTENANCE→PORT→STATION→STATUS.
The programming of the port appears as enhanced tip/ring (ETR)
or tip/ring (T/R).
100D Module and
2
Common-Channel Signaling
CCS is not an option with T1 when you use a 100D module of apparatus
code 517M15 or later. CCS is used primarily for an earlier "AT&T
Proprietary" connection between a MERLIN LEGEND Communications
System and a DEFINITY® or System 25® System. If CCS is required, a
prior release of the module is needed. A 100D module of apparatus
code 517M15 or later does not work in the following situations:
If a 64-kbps clear data channel is required between connected
s
systems and PRI is not an option.
If the customer is replacing a 100D module programmed as CCS,
s
either an older 100D module that supports CCS with T1 must be
used, or PRI must be programmed on both connected systems.
MERLIN LEGEND Communications System Release 7.0 Installation,
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Control Unit Modules
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100D Module and Common-Channel Signaling
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Upgrading to Release 7.0
3-1
3
Upgrading to Release 7.0
3
!
WARNING:
System upgrades should be performed only by qualified
technicians or service personnel. Installation or maintenance of
this product by anyone other than qualified personnel may
damage or impair the product; your limited warranty does not
cover such damage. For details, see your limited warranty in
Appendix A, "Customer Support Information," in System
Programming.
NOTE:
Upgrading the MERLIN LEGEND Communications System to
Release 7.0 may require replacing the processor module. The
sections below indicate what is necessary for the upgrade. To
perform the actual upgrade, refer to System Programming for
detailed procedures.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Upgrading to Release 7.0
3-2
Overview
3
Overview
This section contains an overview of upgrading from Releases 1.0, 1.1,
2.0, 2.1, 3.0, 3.1, 4.0, 4.1, 4.2, 5.0, 6.0, and 6.1 to Release 7.0. Before
you begin the upgrade to Release 7.0, you need the following items:
Any version of DOS SPM or WinSPM to back up system
s
programming.
WinSPM Release 2 or later, which contains SPM Version 7.15 or
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later to convert and restore system programming information.
If SPM is already installed, the Welcome to SPM screen that
appears when you start SPM identifies the version on both the
last line of the console simulation window and in the upper left
corner of the screen. If you have Version 7.15, V7 appears in the
upper left corner of the screen and Version 7.15 appears on
the last line of the console simulation window.
NOTE:
The version of SPM packaged with Intuity does not support
conversion. The most current version of DOS or UNIX SPM
is available for download from the NSAC bulletin board.
A CKE4 or later processor module, if one is not already installed
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in the system.
An R7.0 Forced Installation PCMCIA Memory Card.
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Please note the following:
If a new processor module is installed as part of the upgrade
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procedure, the system software is already installed. Use the R7.0
Forced Installation Memory Card only if you are upgrading a
system and the processor module has not been replaced.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Upgrading to Release 7.0
3-3
Upgrade Procedure
If you are upgrading Releases 1.0/1.1 or 2.0/2.1 to Release 7.0,
s
you need a new CKE4 processor module. Also, you must install a
Release 7.0 CKE4 processor module for any earlier system
release (1.0 to 6.1) that has a CKE3 or earlier processor module.
The processor name appears on the label on the front of the
module. If "CKE4" does not appear on the label, you must replace
the module.
As with previous releases, Release 2.B cannot be converted to
7.0.
If you are using an 016 MLX module, you need a CKE4 or later
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processor module. The processor name appears on the label on
the front of the module. If "CKE4" does not appear on the label,
you must replace the module.
3
Upgrade Procedure
To upgrade to Release 7.0, you must back up, convert, and restore
system programming information. Follow these steps:
1.
Back up the system programming.
This step creates a file containing system programming
information. Any version of SPM may be used to back up system
programming.
2.
Install DOS SPM or WinSPM.
If you are using DOS SPM, you must have Version 7.15 to
s
upgrade the system to Release 7.0. If DOS SPM Version
7.15 is already installed on your system, proceed to
Step 3.
If you are using WinSPM, you must have Release 2.0 to
s
upgrade the system to Release 7.0. If WinSPM Release
2.0 is already installed on your system, proceed to Step 3.
3.
Convert your backup file.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Upgrading to Release 7.0
3-4
Upgrade Procedure
4.
Turn off the AC power switches on the control unit power supplies
in the following order:
a.
Basic carrier
b.
Expansion carrier 1
c.
Expansion carrier 2
5.
If the system already has a CKE4 or later processor module,
proceed to Step 6. Otherwise, follow these steps to replace the
processor module:
a.
Unplug the interface cords from the SPM and SMDR
printer ports on the processor module.
b.
Remove the processor module from Slot 0.
c.
Install the new CKE4 or later processor module in Slot 0.
d.
Plug the interface cords into the SPM and SMDR printer
ports on the processor module.
If a new processor module was installed in Step 5, go to Step 7.
6.
Otherwise, insert a Release 7.0 Forced Installation Memory Card
into the PCMCIA memory card slot on the processor module.
NOTE:
Using the Forced Installation Memory Card causes a frigid
start.
7.
Turn on the AC power switches on the power supply modules in
the control unit in the following order:
a.
Expansion carrier 2
b.
Expansion carrier 1
c.
Basic carrier
8.
Restore the system programming.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Upgrading to Release 7.0
3-5
Upgrade Procedure
NOTE:
The system is forced idle and cannot be used during this
procedure.
9.
Program new features. If you want to use the factory settings for
the new Release 7.0 features, skip this step.
NOTE:
When upgrading from a networked Release 6.0 system
(not a Release 6.1 system), the non-local dial plan
extension ranges must be programmed to suit the
customer's configuration.
For more detailed information and procedures (including error conditions
and recovery, as well as procedures for translation conversion), see
Maintenance and Troubleshooting, System Programming and
Maintenance, and System Programming.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Upgrading to Release 7.0
3-6
Programming the New Enhancements
Programming the New
3
Enhancements
After you have upgraded the system, you can program the new
enhancements available in Release 7.0. Table 3-1 shows the
programming sequences for these enhancements. For an explanation of
this book.
Table 3-1.
Programming New Enhancements
Feature
Sequence
Extensions→Dial ext. no.→Enter→
Voice Announce
SysProg→Start→Choose a button→
(on Idle Only for
ListFeat→More→More→More→More→
MLX telephones)
VoiceAnnounce
Extensions→More→GrpCalling→More→
Priority Call
Priority→Type group priority number→Enter
Queuing
Extensions→More→GrpCalling→More→
Support→Type support group number→ Enter
Extensions→More→More→ETR→Type
Tip/ring operation
extension number→Enter→Type ETR tip/ring
on 016 ETR and
port→Select port type→Enter
412 LS-ID-ETR
modules
Extensions→More→More→RotaryEnable→
Rotary Dial
Type the extension number→Enter
Enable on tip/ring
ports
Issue 1
Issue 1
MERLIN LEGEND Communications System Release 7.0 Installation,
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999 April 1999
Maintenance and Troubleshooting
New Error Codes
4-1
4
Maintenance and Troubleshooting
4
For Release 7.0 systems, new error codes have been added. Also,
some additional troubleshooting scenarios have emerged. Finally, there
is a suggestion about printing system reports.
4
New Error Codes
Release 7.0 adds two error codes.
4
Board Renumbering Error Code
A new error code has been added to indicate that a Board Renumber
procedure occurred. The new error code number is 5802; this error
remains in the Transient Error Log until it is manually removed.
After a board renumber has occurred and the system is functioning
properly, you only have to remove the error from the Transient Error Log.
If the system is not functioning properly, check the Transient Error Log to
verify that a board renumber took place. Then compare the system's
previous configuration to the one after board renumbering to determine
if the board renumber caused logical IDs to shift.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Maintenance and Troubleshooting
4-2
New Troubleshooting Scenarios
4
ETR Error Code
A new error code has been added to indicate a problem with an
enhanced tip/ring telephone or module. This new error code's number is
8001 and the description appears as UNEXPECTED ETR MESSAGE.
This error code can appear for any one of the following reasons:
An unsupported enhanced tip/ring telephone is connected to a
s
module.
An ETR or MLS telephone is faulty.
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A 412 LS-ID-ETR or 016 ETR module is faulty.
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The software is showing the message in error.
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If a single user complains that an ETR or MLS telephone is not working
properly, check that the telephone is a supported model. If the telephone
is a supported model, replace the faulty telephone. (Obviously, if the
telephone is not a supported model, replace it with a telephone that is
supported.)
If multiple ETR or MLS telephone users connected to the same ETR
module complain that the telephones are not working properly,
troubleshoot the module and replace it if necessary.
If no telephone users are complaining, clear the error from the error log.
New Troubleshooting Scenarios 4
The following are some additional troubleshooting scenarios that have
occurred, along with their possible solutions.
4
Private Network Calling Problems
Add the following scenario to the section under "Call to Non-Local
Extension: Silence or Fast Busy Tone."
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Maintenance and Troubleshooting
4-3
New Troubleshooting Scenarios
Switch A can call Switch B across a private network, but when Switch B
calls Switch A, Switch B receives a fast busy tone.
Possible Cause: Switch B has more B-channels than Switch A. When
Switch B calls Switch A, it is trying to establish contact on a higher
number B-channel than Switch A has. Therefore, Switch B receives the
fast busy tone.
What To Do: Remove the extra B-channels from Switch B so that
Switch B has the same number of B-channels as Switch A.
4
T1 to PRI Conversion
T1 to PRI conversion sometimes fails. Here is a typical scenario.
The hub system in a private network has two 100D modules configured
as tandem PRI. The 100D module in Slot 5 used B-channel group 80,
and the 100D module in Slot 10 used B-channel group 79. Then the
100D module in Slot 5 was reconfigured for T1, and the translations
were backed up.
Whenever the 100D module in Slot 5 needs to be converted back to
PRI, follow these steps to populate a B-channel group:
1.
Move a B-channel from group 79 to 80.
2.
Select PRI for Slot 5.
3.
Change the switch type to something other than LEGEND-
PBX or LEGEND-Ntwk.
4.
Change the switch type back to LEGEND-PBX or LEGEND-
Ntwk.
The B-channel group 78 will be occupied.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Maintenance and Troubleshooting
4-4
New Troubleshooting Scenarios
PRI B-Channel Alarms are Not Dropped 4
When a B-channel that has been assigned to a PRI B-channel group is
removed from the group, the alarms on that B-channel are not
automatically dropped. This causes the system to track alarms on
facilities that are not in service. It also renders the channel useless when
you try to reassign the B-channel.
In addition, even when you manually drop the PRI SVC AUDIT
TIMEOUT alarm from the permanent alarm table, it reappears 15
minutes later after it tries to remove alarms from the B-channel.
To remove alarms from a B-channel that has been taken out of a PRI
B-channel group, follow these steps:
1.
Manually drop the alarm or alarms.
2.
Immediately back up the programming.
3.
Verify that the alarm or alarms dropped in Step 1 has not
been re-logged. If the alarm or alarms has been re-logged,
return to Step 1 and follow the procedure.
4.
Frigid-start the MERLIN LEGEND System.
5.
Restore the backed-up programming.
4
Powering Up After Troubleshooting
Whenever you power up a system after working on it, be sure that you
power up all the carriers. If you do not turn on all the carriers, you may
cause a cold-start. See "Powering Up the System" in Chapter 2 of the
Installation Guide.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Maintenance and Troubleshooting
4-5
Printing System Programming Reports
4
016 MLX Module Ports Not Working
Sometimes ports 18 on an 016 MLX module work, but not ports 916.
Possible Cause: The processor module installed in the system is a
CKE3 or earlier model.
What To Do: Check the System Inventory screens to determine if a
CKE3 or earlier processor module is installed. If so, replace the
processor module with a CKE4 or later model.
Printing System Programming
4
Reports
When you print system reports, if you select the ALL option, the reports
take from 30 minutes to 6 hours to print, depending on the size of the
system. You may want to schedule printing during off-peak hours.
MERLIN LEGEND Communications System Release 7.0 Installation,
Issue 1
SPM, Maintenance & Troubleshooting Supplement 555-661-141
April 1999
Maintenance and Troubleshooting
4-6
Printing System Programming Reports
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