ABC Company
AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Merlin Legend Feature Summary
Three categories of features are supported by Merlin Legend:
·
·
terminal to satisfy their individual needs.
·
attendant.
System Features
Most system features must be programmed by the system administrator using
the administrator telephone, or SPM software on the Integrated Solution.
Features that require additional equipment and/or ports on the control unit
circuit modules are noted with an asterisk (*).
Feature Description
Benefit
Allowed Lists
Provides flexibility in restricting
Allows restricted stations to have additional calling stations to control cost and still meet
capacity to specific area and/or exchange codes.
the needs of the business.
Automatic Maintenance Busy
Prevents users from wasting time trying
A malfunctioning loop start, ground start, or tie
to place calls on malfunctioning lines.
line is automatically placed in a maintenance busy
state, preventing outside calls from being made on
that line.
Automatic Number Identification (ANI)
Employees can user caller information
Identifies the caller on an incoming PRI trunk call to screen calls for personalized handling
and faster routing.
by either the telephone number or the billing
number. Combined with PassageWay Direct
Connect, the caller's database record can
automatically appear on
a PC. Requires ABC Company subscribe to ISDN
ANI service from the local telephone company.
Automatic Route Selection
Removes burden of selecting the most
cost-effective facility from the user.
Predefined patterns are used to automatically route
Provides more efficient use of line
all outside calls over the most cost-effective line
facility.
facilities; saves money.
Automatic System Backup and Restore
Eliminates need for a standalone PC to
Using the memory card interface, ABC Company
perform backup and restore functions.
can automatically back up the system daily or
weekly.
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ABC Company
AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Feature Description
Benefit
Call Accounting (used w/SMDR) *
Cost-control; increase billing
Allows call costing with or without percentage
accuracy.
markup for bill back to customers, departments or
projects. Also provides summary reports of
call activity.
Call-by-Call Service Selection
Efficient use of ISDN-PRI bearer
The system chooses the PRI service to be used
channels through dynamic allocation
based on the number dialed and the bearer
of services.
capability (voice, data, or both).
Caller ID
Calls are answered personally and
Identifies the phone number of the calling party on callers do not have to wait while their
the voice terminal display. Combined with
records are accessed.
PassageWay Direct Connect, the caller's database
record can automatically appear on a PC. Requires
ABC Company subscribe to Caller ID service from
the local telephone company (not available in all
areas).
Call Restrictions
Prevents phone abuse and helps
control toll call costs by restricting
Users are individual phones can be restricted from
stations to limited dialing capabilities.
making certain types of calls. Available
restrictions are outward, toll, pool dial-out codes,
and route.
Centralized Station Programming
Saves time in station programming.
Allows all stations in the system to be programmed Less training is required for station
programming.
for all features from the administrative/attendant
console.
Direct Group Calling
Efficient handling of calls to high
volume call groups. Customer calls
All calls come into a specific group of phones, the
are answered quickly.
system hunts for and routes them to the next
available extension in the group.
Direct Inward Dialing
Customers do not have to wait to dial
the party they want.
Callers can dial an extension without going
through the receptionist or attendant.
Disallowed Lists
Saves money by preventing toll calls
Allows all stations to be restricted in calling
and phone abuse.
specific area and/or exchange codes.
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ABC Company
AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Distinctive Ringing
Efficient call handling.
Allows a station user to distinguish between internal
and external incoming calls by the way the call rings.
Extra Alerting
Increased call handling in noisy
Activates an extra alerting device (loud bell)
environments.
whenever a station receives a call.
Feature Description
Benefit
Group Page
Allows mobility in work environment.
Allows voice announcements to all voice terminals
simultaneously.
Line Pools
Efficient line usage.
Allows grouping of like lines for outgoing call
access.
On-Line Module Swap
Entire system does not have to be shut
Allows removal and replacement of a module
down for additions or repairs.
while the system is in operation without affecting
users
other than those associated with that module.
Music-on-Hold (MOH) *
Callers do not feel they've been lost or
Provides music to held callers.
disconnected.
Night Service w/Group Assignment
Calls are conveniently answered 24
hours a day, 7 days a week.
Calls normally received at the Attendant Console
during the day are routed to designated stations at
night.
Night Service w/Outward Restriction
Prevents unauthorized use of phones
after hours.
Users must enter a password before placing non-
emergency calls after hours. ABC Company can
identify 12 emergency numbers that users can dial
without a password.
Personal Lines
Personal call handling.
A line assigned to a station that is not shared by
other stations.
Power Failure Transfer Telephones
Guaranteed phone service even during
power outages.
Provides limited telephone service via basic
telephones during a power failure.
Reminder Service
Used to remind users of important
The system can be set to ring any or all phones in
events. In hotel/motel environments
the system like an alarm clock. Can be arranged or can be used for wake-up service.
canceled from any phone or the attendant console.
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AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Remote Access
Extends money saving system features
Allows off-site employees to access the system's
to off-site employees. Access codes
outside lines, place inside calls directly to another
minimize the business risk from
extension, arrange to have their calls forwarded,
hackers.
change the forwarding designation, or cancel call
forwarding. Remote Access Codes, from 4 to 11
digits in length, are required to access the system
remotely
Feature Description
Benefit
Shared System Access Buttons
Calls are handled promptly, reducing
Up to 27 lines can appear on multiline phones to
the number of callbacks.
allow users to cover multiple lines.
Square Operation
Simplified call handling.
All lines appear the same on all voice terminals, or,
selected lines appear the same on selected voice
terminals.
Station Message Detail Recording (SMDR) *
Allows bill back of telephone
expenses to customers, since calls can
Enables the system to keep track of all incoming and
be tracks and associated with a
outgoing calls. Tracks Date, Time, Called Number,
department, project, or customer.
Call Duration, Line Used, Station Number, and
Account Codes.
System Speed Dial
Time saver and cost control (for
proprietary access codes).
List of 130 frequently dialed numbers that are
accessed by all stations by dialing a 3-digit code.
Some System Speed Dial numbers can override call
restrictions.
Tie Line *
Since Tie Lines are dedicated, they can't
be blocked with outside traffic so access
Allows intercommunication of Merlin Legend to
to headquarters or a branch office
some other communications system located nearby or
at another site.
becomes easy and direct.
Transfer Return Interval
Enhanced call handling.
Returns an unanswered, transferred call to the station
that transferred it after 4 rings. This interval can
range from 1-9 rings.
Voice Announce to Busy
Enhanced internal communications.
Allows a busy station to receive an intercom
Important messages always get through.
voice call.
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AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Station Features
Station features can be categorized as follows:
Fixed (F) Features that have dedicated button appearances on the
·
voice terminal and/or require no programming.
Dial Accessible (D) Features that can be accessed by dialing a code.
·
Programmable (P) Features that can be assigned to a button
·
appearance on a voice terminal or those that must be programmed into
memory so they can be dial accessed.
Optional (O) Features that require additional equipment and/or ports
·
on the control unit. They may also require the use of a special type
voice terminal (Hands-Free Answer or Intercom).
The abbreviation in the "type" column describes the feature's category.
Feature Description
Type
Benefit
Abbreviated Ringing
P
Prevents the disruption of a
call in progress.
Allows a station user to program the voice
terminal to ring only once when an additional
call is received while busy.
Account Code Entry
P
Account codes make it
If SMDR is used, users can (or must) enter an
possible to bill back telephone
expenses to customers, since
account code before or during a call. The
calls can be tracked and
codes appear on SMDR reports.
associated with a department,
project, or customer..
Alarm Clock
P
Helps employees be on time
Display phones can be used as a personal
for meetings and other events.
alarm, to beep at specific time of day.
Authorization Codes with Verification
Allows restrictions on
P/O/F
Allows users to place calls from any voice
more voice terminals, and
terminal by entering a valid authorization
still allows employees to
code. Their individual calling
make needed calls.
restrictions will be used for the call.
Automatic Line Selection
P/F
Saves time by taking
Automatically connects a multiline phone user
guesswork out of choosing an
outside line.
to the first available line in a programmed
sequence.
Auto Answer Intercom
P/O/F
Makes internal call handling
Allows a voice terminal with a hands free unit
more efficient.
to answer intercom calls hands-free.
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AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Feature Description
Type
Benefit
Bridging
P
Calls do not go unanswered;
Allows a multi-line station to answer all calls
different call handling;
directed to another multi-line station.
decreases missed calls.
Callback Queuing
F
Saves time watching the
phone; reduces frustration by
Provides a simple way to complete calls to
users; improves productivity.
busy facilities (stations or trunk groups).
Call Park
P/D
Allows mobility in the
Allows users to put a call in a special holding
workplace without missing
state so it can be retrieved from any station.
important calls.
Call Pickup
P
Enhanced call handling.
Allows a station user to answer calls that are
ringing, held or parked at another station.
Camp On
F
Frees up the user or attendant.
Allows a user to transfer a call to a busy
extension by putting the call on hold until the
extension is free. When it is free the call rings
automatically.
Conference
F
Makes problem solving easier;
Allows a station user to speak to 2 outside
saves time.
parties and 2 inside parties simultaneously.
Coverage
P
Calls do not go unanswered
and are picked up quickly.
Calls to a user can be answered by a specific
coworker or a coverage group when the user
is busy or unavailable. Coverage Inside Off
prevents coverage of inside calls, and
coverage VMS prevents outside calls from
being sent to voice mailboxes.
Coverage Inhibit
P
Control of call coverage.
Prohibits a covered station's calls from going
to coverage.
Directory Service
P
Quick access to a large
number of frequently dialed
Provides built-in, interactive telephone books
outside numbers and
that sore lists of names and their telephone or
extension numbers. MLX display phones can
extensions.
automatically dial the numbers after pressing
touch-tone digits representing names. User
can access the System Directory (130
listings); an Extension Directory (all names
and extensions
in the business); and Personal Directory (50
listings, available only to that user.)
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AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Feature Description
Type
Benefit
Direct Voice Mail
Calls are processed
F
Allows users to transfer calls directly to
quickly, improving
individual voice mailboxes without
productivity of users and
ringing the extension.
the receptionist, and
reducing the caller's wait
time.
Display Features
P/O
Enhances internal
Provide information that can help a station
communications.
user handle calls, messages, and
Decreases dialing errors that
programming more easily.
result in toll fees.
The analog display voice terminals also
display time, day, date and alarm.
Type of Display Features
a) Account Code Entry Display
b) Administration Display
c) Calling Party Identif ication
(available on some ISDN-PRI
facilities)
d) Display Coverage
e) Display Number Dialed
f) Posted Message
g) Program Mode Inspection
h) Transfer Return Identification
i) Leave Word Calling
Do Not Disturb
P
No interruptions.
Eliminates all audible tones at a station.
Drop
F
More control over conference
establishment.
Allows a station to selectively drop a party
or a busy/unanswered line from an
established conference.
Forward (Remote Call Forward)
P/D
Fewer missed calls when
and Follow Me
working away from the desk.
Allows the user to send calls to another
Can be used as a temporary
call screening arrangement.
extension or to an outside phone. Follow Me
is turned on at another inside extension to send
calls to that extension.
Intercom Auto Dial provides:
P
Saves time, enhances internal
communications.
a) one-touch intercom dialing
b) busy lamp for other station
c) call identifier
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AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Feature Description
Type
Benefit
Last Number Redial
P
Saves time, enhances internal
Automatically redials the last number
communications.
dialed from a station.
Line Bridging
F
Enhances problem/resolution.
Allows a person to join an existing call by
touching the line button.
Line Request
F
Efficient line usage. Callers
Alerts a voice terminal user of the idle state
can be working while they
of a previously busy line or pool appearance.
wait for a line.
Line Pickup
F
Allows mobility in the
Allows a station user to answer calls that are
workplace. Enhances call
ringing, held, or parked at another station.
coverage.
Flexible Line Ringing
P
Flexibility in line coverage.
Allows users to program each line, cover
button, and pool button individually for
immediate ring, delayed ring, or no ring.
Loudspeaker Page Access
P/O
Multiple access to paging.
Allows a station user to access the customer-
Enhances internal
provided loudspeaker paging system.
communications.
Monitor-On-Hold
F
Increase employee
Allows a station user who is placed on hold to
productivity.
stand-up the handset and continue working.
On-Hook Dialing
F
Saves time.
Allows a station user to dial out while still on-
hook.
Outside Auto-Dial
P
Saves time.
Automatically dials up to 28-digits at the
touch of a button.
Personal Speed Dial
P/D
Saves time.
Allows a station user to speed dial a number
using a three-digit code.
Personalized Ringing
P
Eliminates confusion in
Allows a station user to program a ringing
identifying a station's ringing
in an environment where voice
pattern for easier identification of his voice
terminals are in close
terminal's ringing.
proximity of each other.
Privacy
P
Prevents accidental or
Prevents a station from bridging or joining
intentional interruptions
an established call.
Recall
F
Saves time when making
Used to disconnect an existing call and
multiple calls and when using
establish another call without hanging up.
host switch services.
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AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Feature Description
Type
Benefit
Saved Number Dial
P/D
Saves time.
Redial a number automatically later.
Signaling/Notify
F
Saves time when signals
A user can signal another phone audibly or
convey a message.
visibly, without lifting the handset or calling
the extension.
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AT&T Merlin Legend Communications System
Merlin Legend Feature Summary
Attendant Features
Attendant features can be categorized in the same way as station features:
Fixed (F)
·
Dial Accessible (D)
·
Programmable (P)
·
Optional (O)
·
The abbreviation in the "type" column describes the feature's category.
Feature Description
Type
Benefit
Alarm Indication
F
Quick reaction to alarms can
Provides an alarm light when the system
help reduce downtime.
detects
a hardware problem that needs immediate
attention.
Barge In
F
Ensures important calls are
Allows attendant to reach employees who are
not missed.
on the phone or have Do Not Disturb activated.
P/D
Extension Status
F
Provides room information
The status of occupied/unoccupied rooms is
for hotels and motels to help
indicated at the attendant console.
staff provide better service.
F
F/P
One-Touch Hold w/Call Announcement
F/A
Automatic Screening of calls.
Allows automatic announcement of calls before
Enhances call handling.
they are transferred.
One-Touch Transfer
A
Enhances call handling.
Allows automatic transfer of a call with a touch
of a button.
Send Message
F
Enhances internal
Allows the attendant position to light the fixed
communications.
message waiting light on a voice terminal or basic
telephone.
Return Coverage on Busy/No Answer
F
Enhances call handling.
Provides identification of the station from which
an unanswered transferred call is returning.
Display
F
Enhances call handling.
Provides information on calls being processed
through the Queued Call Console.
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