IP Office
System Status Application (SSA)
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
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Table Of Contents
Contents
Introduction to SSA .................................... 5
Trunks.........................................................41
Overview...............................................................5
Trunks.................................................................41
Installing the Application.......................................7
Trunks Line Selection .........................................41
Assigning Security Settings .................................. 8
Utilization Summary ............................................42
Starting the Application.......................................10
Status..................................................................43
Using the Application..........................................12
Digital Trunk Summary...................................43
Overview ........................................................ 12
Analog Trunk Summary .................................45
Navigation Panel............................................12
VoIP Trunk Summary.....................................47
Button Bar ...................................................... 13
Alarms.........................................................53
Menu Bar ............................................................ 14
Alarms.................................................................53
Overview ........................................................ 14
Last System Restart ...........................................54
Help................................................................14
Service Alarms....................................................54
Snapshot........................................................15
Logon Failure Due to User ID/Password........55
System ....................................................... 17
Feature Key Server Connection Failure.........55
System Hardware Summary...............................17
Resources Not Available................................56
Control Unit Port ................................................. 19
Trunk Alarms Selection.......................................56
Phone Ports........................................................19
Trunk Alarms ......................................................56
Trunk Ports ......................................................... 19
Digital Trunks .................................................56
Expansion Modules ............................................ 19
Alarms ............................................................57
H.323 Extensions ............................................... 19
24 Hour Performance History.........................59
VoIP Trunks........................................................19
Link Alarms .........................................................60
System Resources ............................................. 20
Tracing........................................................61
Extension Selection ............................................ 21
Overview .............................................................61
Calls ........................................................... 23
Analog Trunk ......................................................63
Active Calls.........................................................23
Extension ............................................................66
Abandoned Calls............................................24
Hunt Group .........................................................71
Reduced Active Calls.....................................25
Announcements ..................................................76
Call Details ......................................................... 26
Troubleshooting ........................................79
Originator ....................................................... 27
ISDN Calls Cutting Off ........................................79
Destination ..................................................... 28
Delay Between Analog Line and Extension ........80
Call Target/Routing Information ..................... 30
Expansion Units Constantly Rebooting ..............81
Conference Details ............................................. 31
User Receives Busy When Calling .....................82
Call States .......................................................... 32
SCN VoIP Calls Echo or Have Poor Speech
Callback and Returning Calls ............................. 34
Quality.................................................................83
Extensions................................................. 35
Phone User Unable to Dial Out ..........................84
Extensions .......................................................... 35
PRI Line is Out of Service...................................85
Extension Summary ........................................... 36
Index ...........................................................86
Extension Status.................................................37
System Status Application (SSA)
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Introduction to SSA
Overview
The System Status Application (SSA) is a diagnostic tool for system managers and administrators, in order to
monitor and check the status of IP Office systems. SSA shows both the current state of an IP Office system and
details of problems that have occurred.
To assist with fault finding and diagnosis, the information reported is a combination of real-time and historical
events as well as status and configuration data.
SSA provides real-time status, historic utilization and alarm information for ports, modules and expansion cards on
the system.
SSA connects to all variants of IP Office 4.0 and higher software, using an IP connection that can be remote or
local.
SSA provides information on the following:
·
Alarms
SSA displays all alarms which are recorded within IP Office for each device in error. The number of
occurrences and the date and time of the last occurrence are recorded.
·
Call Details
Information on incoming and outgoing calls; including call length, call reference and routing information.
·
Extensions
SSA details all extensions (including device type and port location) on the IP Office system. Information on
the current status of a device is also displayed.
·
Trunks
IP Office trunks and connections (VoIP, analog and digital) and their current status are displayed.
·
System Resources
IP Office includes central resources that are utilized to perform various functions. These resources include:
·
Voicemail Channels
·
Conference Channels
·
Data Channels
·
VCM Channels
·
Modem Channels
Diagnosing these resources is often critical to the successful operation of the system.
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System Status Application User Guide
System Status Application (SSA)
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Introduction to SSA
Installing the Application
SSA is a component of the IP Office 4.0 Admin suite of applications. This suite is supplied on the IP Office 4.0
Administrator Application CD and the IP Office 4.0 DVD.
To install SSA:
1. If a pre-4.0 version of the IP Office Admin suite is installed, it must be removed. To do this:
a. From the Windows Control Panel, click Add or Remove Programs.
b. Click IP Office Admin Suite and then click Remove.
2. Insert the CD. The installation process should auto start. If it does not auto start, open the CD contents and
double-click setup.exe.
3. Select the language you want to use for the installation process and click Next.
4. Select whether only the current Windows logon account should be able to run the Admin suite applications
or whether they will be available to all users of the PC. Click Next.
5. If required, select the destination to which the applications should be installed. Avaya recommends that you
accept the default destination. Click Next.
6. The following screen is used to select which applications in the suite should be installed:
next to
Clicking on each application will display a description. To change the installation selection, click
each application. When you have selected the installations required, click Next.
7. Click Install.
8. Following installation, you will be prompted whether you want to run the IP Office Admin Suite. To run the
suite, click Yes.
Notes
·
SSA is not a configuration tool for IP Office systems. For information on configuration, refer to IP Office
Manager.
·
There can be up to two SSA clients connected to an IP Office unit at one time. However, two connections
are not permitted from clients at the same IP address.
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System Status Application User Guide
Assigning Security Settings
If this is a new IP Office installation or you have not altered the default security settings, then the standard users
(Administrator, Manager and Operator) will all have SSA access rights.
If you are upgrading from IP Office 3.2 software and you have used Security Manager to alter any of these
accounts, no SSA access rights will be created for them. You will need to create the SSA access rights in Manager
before SSA can be connected. You can also create additional access accounts.
To create security settings for SSA access in Manager:
1. Launch Manager and select File | Advanced | Security Settings...
2. Select the appropriate IP Office unit and click OK.
3. Enter the security Service User Name and Password.
4. In the Security Settings panel, click Rights Groups.
5. In the Rights Groups panel, select System Status Group.
6. In the Rights Group: System Status Group panel, ensure that System Status Access is checked as
displayed below:
If you want to take SSA snapshots that includes system configuration, ensure that Read all configuration
is also checked.
7. In the Security Settings panel, select Service Users.
8. Right-click in the Service Users panel and click New. The following screen is displayed:
9. Enter a New User Name and New User Password and click OK.
10. In the Service Users panel, select the new service user name you have just created.
11. In the right hand panel, under Service Group Membership, ensure that System Status Group is
checked, as displayed below:
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Introduction to SSA
12. Click OK.
13. To save the security settings to IP Office, select File | Save Security settings.
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System Status Application User Guide
Starting the Application
There are two ways that SSA can be launched, independently or via Manager.
Note
·
If you are using a PC with a low specification, SSA may take some time to start up. Launching SSA
independently of Manager may improve the time taken to start the application.
Launching SSA Independently
To launch SSA independently:
1. Click the Windows Start icon and select Programs | IP Office | System Status. The following screen is
displayed:
2. Logon using your chosen user name and password.
Note
·
In order to provide access to the SSA service, the Services Base TCP Port field must match the value set
for the target control unit (From Manager, select File | Advanced | Security Settings | System). The field
defaults to 50804 in both Manager and SSA.
Launching SSA from Manager
To launch SSA from Manager:
1. Select File | Configuration and then File | Advanced | System Status. The Logon screen is displayed.
2. Logon using your chosen user name and password.
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Introduction to SSA
Auto Reconnect
By default, the Auto reconnect check box is unchecked.
If Auto reconnect is checked and there is no response from the switch after 15 seconds, the following pop-up
message is displayed:
There is a problem connecting to the Control Unit. Trying to continue current connection
·
If the switch responds in the next 45 seconds, the pop-up disappears and the session continues.
·
If the switch does not respond in 60 seconds since the last switch response, the following pop-up message
is displayed:
There is a problem connecting to the Control Unit. Trying to establish new connection
The viewer attempts reconnection until successful. The pop-up then displays:
Connection to Control Unit restarted
·
If the switch closes the TCP connection during the 60 seconds, the following pop-up message is displayed
immediately:
There is a problem connecting to the Control Unit. Trying to establish new connection
The viewer attempts to reconnect.
Note
·
If SSA fails to start up on Windows 2000 Advanced Server, run CMD and select the directory in which the
SSA components are installed (by default this will be C:\Program Files\Avaya\IP Office\System Status).
Then run the following command:
java -Dsun.java2d.noddraw=true -jar ssaviewer.jar
This disables the use of DirectX from Java. If SSA starts up, this suggests your system has a DirectX
problem.
Possible reasons for DirectX problems:
·
DirectX is not properly installed (e.g. an installation or a de-installation of a program has corrupted
one or more DirectX files). Test the DirectX setup by calling the dxdiag tool from the command
line. Re-install DirectX or the latest service pack for your system.
·
The driver of the graphics card is not fully compatible with the installed DirectX version. Update to
the latest driver version.
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System Status Application User Guide
Using the Application
Overview
This section describes how to navigate and access the features available in SSA.
The following screen shows the layout of the application:
Navigation Panel
The Navigation Panel displays a list of SSA features that can be selected.
To view more options, expand the structure by clicking + next to the feature.
To view summary and specific details in the Information Panel:
·
Summary
To view summary information, click a feature in the navigation panel.
For example; click Extensions and the Extension Summary screen is displayed.
·
Specific
To view detailed information, double-click a feature in the navigation panel to display a list of items and
then click an item to view specific details in the information panel.
For example; double-click Extensions to display a list of extensions and then click an extension to view the
Extension Status screen.
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Introduction to SSA
Button Bar
The table below provides a description of the various buttons available from the Button Bar:
Button
Description
The Active Calls screen splits to display a list of incoming calls on a trunk where the caller
Abandoned
disconnected before the call was first answered
Calls
Applies to the 24 Hour Performance History. Each line shows the absolute time at which the
Absolute Time
reported 15 minute period started (HH:MM in 24 hour clock format). See also Relative Time.
Returns to the previously selected screen.
Back
Displays call details/traces. Only valid when a single row showing an active call is selected.
Call Details
Clears all the alarms that have been selected. Any alarm still active will remain with the
Clear
count of 1.
Clears all listed abandoned calls, updates the date and time and enables further abandoned
Clear
calls to be logged.
Abandoned
Calls
Clears all listed alarms. Any alarm still active will remain with the count of 1.
Clear All
Available for call details when the call is connected to a conference.
Conference
Details
Available from the IP 500 System Hardware Summary. Shows more information about the
Details
system, e.g. Loader, FPGA and PCB versions.
Clears the current call.
Disconnect
Applies to Active Calls. Resumes the full display.
Full Details
Stops the screen from updating. Applies to screens that are continually updated. See also
Pause
Resume.
Pings the IP address of the displayed extension or trunk.
Ping
Prints all information available in the current screen (including any information currently
Print
scrolled off).
Updates the screen. Applies to screens that are not automatically updated, such as
Refresh
Extension Summary.
Applies to the 24 Hour Performance History. Indicates how far into the 15 minute interval the
Relative Time
line is (e.g. 3 minutes will show as 00:03). The times following that will be displayed in
relationship to the current time as HH:MM (e.g. subtract 15 minutes from the current interval
to get the next one).
Applies to the Utilization Summary. Resets all counters and timers to 0.
Reset
Resumes updating screen in real time.
Resume
Saves all information that is available on the screen. By default, the information is saved as
Save As
a .txt file. For screens that include traces, the trace only can be saved as a .csv file.
Applies to 24 Hour Performance History. 0 error values for each line appear as blanks.
Show Blanks
Applies to 24 Hour Performance History. 0 error values for each line are displayed.
Show Zeros
Returns to the System Hardware Summary. See also Details.
Summary
Starts a trace of the rows selected. The trace is displayed for each call associated with the
Trace
selected trunk ports or extension button. See Tracing.
Starts a trace for the whole trunk group or extension. The trace is displayed for all calls
Trace All
associated with the trunk or extension.
Clears the trace and continues tracing.
Trace Clear
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System Status Application User Guide
Menu Bar
Overview
From the menu bar, you can select the following options:
·
Help
Opens the SSA help system.
·
LogOff
Logs off of the control unit and returns to the login screen.
·
Exit
Closes the SSA application.
·
About
Displays the SSA version number and copyright information. To close, click OK.
·
Snapshot
Captures the complete status of an IP Office system at a particular time and saves this to file. SSA can
then be used offline to browse this information.
Help
To open the help system, click Help from the menu bar. Alternatively, click F1.
If applicable, the help will open at the page relating to the screen currently displayed, otherwise About this Guide
is displayed.
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Introduction to SSA
Snapshot
Snapshot allows the IP Office system status to be captured and saved. The snapshot can then be viewed offline at
a later time.
To take a snapshot
1. From SSA, click Snapshot:
2. The options include switch configuration and Snapshot only are selected by default.
·
Include switch configuration
The user must have Read All Configuration enabled in the System Status Rights Groups (see
Assigning Security Settings).
The same snapshot file can be opened in SSA (to examine the status of the system at the time of
the snapshot) and in Manager (to examine the configuration of the system at the time of the
snapshot).
·
Snapshot only/Continuous log
Select either a single snapshot of the current status or a continuous log of the status until logging is
stopped. Note that with continuous logging, SSA must be left running and cannot be used for other
activities without first stopping the logging.
·
Snapshot only
If this option is selected, when OK is clicked, SSA will request where you want to save the
snapshot .ssh file. A default file name that includes the system name, date and time is
shown but this can be replaced if required.
·
Continuous log
If this option is selected, when OK is clicked a further menu will ask for the logging settings
to be used.
Select the settings required and click OK. SSA will then request where the .slo file should
be saved. Once logging has started, the following menu is displayed. Selecting LogOff will
close SSA and end the logging.
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To open a snapshot
The menu options and buttons that relate to live information capture (such as Refresh) or that alter the IP Office
state (such as Clear Alarms) are not available. The menu options Snapshot and LogOff are replaced by
Properties and Close. Properties shows when the snapshot was taken and by whom.
1. From the Logon screen, click the Offline tab:
2. Click Select a file...
3. Locate the saved snapshot .ssh or .slo file and click Open to display the file.
4. For .slo continuous log files, the menu bar option Replay can be used to display a menu for controlling the
playback of the log file.
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System
System Hardware Summary
When you first log on to SSA, the System Hardware Summary screen is displayed, detailing information about the
system modules. The format and layout of the screen will vary according to the type of IP Office control unit.
For IP Office 500 control units the Details button allows additional information to be displayed. This additional
information can be hidden again by clicking on the Summary button.
IP400 Series Control Unit System Hardware Summary
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System Status Application User Guide
IP Office 500 System Hardware Summary
IP Office 500 System Hardware Details
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System
Control Unit Port
Select an item to display control unit ports.
Phone Ports
Select a port to display the extension status.
Trunk Ports
Select a port to display data for digital trunks.
Expansion Modules
Select a module to display its extensions/trunks.
H.323 Extensions
Select an IP phone category.
VoIP Trunks
Select to display the trunk data.
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System Status Application User Guide
System Resources
The System Resources screen provides a summary of key sources and their current usage in the system.
The following information is displayed:
·
Music on Hold Source
Music on Hold (MOH) is provided by IP Office as either an internally stored file or an externally connected
audio input:
·
Internal
The system is using a holdmusic.wav file.
·
External
There is no .wav file in use. IP Office will use the audio input on the rear of the system unit.
·
Configuration Size
The maximum available Kbytes size available for a configuration file. This varies depending on the control
unit.
·
Configuration Used
The total number of Kbytes that have been used in the configuration file.
·
Memory Free
The number of free Kbytes in IP Office.
·
8kHz Clock Source
For systems with digital trunks this will indicate the trunk being used as the clock source for the IP Office
system. If no clock source has been configured the IP Office will default to using its own clock.
Below this information, a table displays the following details:
·
Channels
One of the following:
·
VCM Channels
Voice compression channels are used for calls between IP and non-IP devices (trunks and or
extensions). For most control units, voice compression channels are provided by the installation of
VCM cards.
·
Data Channels
Data Channels is used for Remote Access (RAS), Internet Access, and Voicemail sessions. A data
channel is an internal signaling resource used whenever a call is made from the IP network to an
exchange line (Central Office). For example, four people surfing the Internet will use a single data
channel since they all share the same line to the ISP. Two people remotely accessing the Office
LAN from home will use two data channels since they have dialed in on separate lines. IP
extensions do not use data channels.
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System
·
Modem Channels
This is the internal modem card. The 'private' modem in a Small Office Edition base unit or an
ATM4 card is not included in these channels.
·
Conference Channels
The number of channels available for conference members (parties) varies with the IP Office
control unit type. These channels are used for conference calls and for features such as call
intrusion and call recording.
·
Voicemail Channels
Based on the voicemail licenses installed.
·
Number of Channels
The total number of resources available in the system.
·
Number in Use
The number of resources that are currently in use.
·
Usage
The percentage of the resource currently being used.
·
Congestion Count
The total number of times that all of the resources were in use. For example; if there are 4 voicemail
channels and there has been an attempt to access this channel, the congestion count will display 1.
·
Last Date of Congestion
When a request for a resource has failed.
Extension Selection
Select an extension to display its state.
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Calls
Active Calls
The Active Calls screen provides a summary of all the calls in the system. From the navigation panel, click Active
Calls:
The following information is displayed:
·
Call Ref
Call reference for incoming trunks, assigned by IP Office and associated with the line in use.
·
Call Length
Total length of the call.
The following information is displayed for the call originator:
·
Originator End Party
Trunk or 'Currently At' information. See Call Details.
·
Current State
The originator's current state. See Call States.
·
Time in State
The originator's time in state. Reset to zero every time there is a state change.
·
Incoming Caller ID
The caller name and number.
The following information is displayed for the call destination:
·
Destination End Party
Trunk or 'Currently At' information. See Call Details.
·
Current State
The destination's current state. See Call States.
·
Time in State
The destination's time in state. Reset to zero every time there is a state change.
·
Connected Caller ID
For outgoing trunks only. The connected caller name and number.
Buttons available from this screen:
·
Pause
·
Disconnect
·
Call Details
·
Abandoned Calls/Clear Abandoned Calls
Note
·
The Disconnect button cannot be used to stop alerting calls for calls on Loop Start, T1 Loop Start and T1
Ground Start lines.
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Abandoned Calls
If the Abandoned Calls button is selected, the Active Calls screen splits to display a list of Abandoned Calls (below
the Active Calls list).
The Abandoned Calls table lists incoming calls on a trunk where the caller disconnected before the call was first
answered.
The following information is displayed for disconnections that have occurred since the time the Abandoned Calls
button was selected:
·
Date and Time
Date and time the call started.
·
From Trunk
The line/channel information about the calling party.
·
Incoming Caller ID
The name and/or number as shown in the Active Calls list.
·
Incoming DID
The number as displayed in the Call Details screen. See Call Details.
·
Ringing/Queueing At
The alerting parties (if any) on the call at the time of disconnection. Otherwise (if the call was in a queue),
the hunt group name.
·
Wait
The call duration until disconnection occurred.
Clicking the Clear Abandoned Calls button clears the Abandoned Calls list, updates the date and time and
enables further abandoned calls to be logged.
Note
·
If the viewer restarts whilst an Abandoned Calls list is displayed, the list is cleared. After the restart, the
viewer updates the time in the header to indicate that the list displays Abandoned Calls since the time of
the restart.
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Calls
Reduced Active Calls
If you are viewing the Active Calls information for a heavily loaded IP Office (using a communications link with
insufficient bandwidth or running SSA with insufficient CPU power), SSA will automatically reduce the amount of
information displayed, to accommodate the high call rate.
Reduced information similar to the following is displayed:
When the call initiation/setup rate has reduced, the Full Details button can be selected to resume the full display. If
you want to view IP Office activity during the high load, the snapshot facility can be used to obtain a complete
instantaneous view of the system.
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System Status Application User Guide
Call Details
The Call Details screen can be accessed as follows:
·
Select a current call in the Active Calls screen.
·
Click Extensions and then click the relevant extension.
·
Click System and then Control Unit and double-click a line.
Note
·
The Call Details screen is only displayed if a call is active.
The following information is displayed:
·
Call Ref
Call reference assigned by IP Office and associated with the line in use.
·
Call Length
Total length of the call.
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Calls
Originator
The following information displayed is based on whether the originating end is a trunk or not.
Originating End is a Trunk
Includes all incoming calls on analog, dialog or VoIP trunks.
The following is reported for the Originator (trunk):
·
Trunk
Includes fixed line number, URI group (SIP lines) and channel (for digital and VoIP lines).
·
Current State and Time in State
See Call States.
·
Incoming Caller ID
The caller ID name and number.
·
Incoming DID
The incoming DID digits (when applicable).
·
Codec
Selected via H.323/SIP messages and may change during the call.
·
VoIP Trunk (H.323, SCN or SIP)
Normal data packets can prevent or delay voice data from getting across the link, causing unacceptable
speech quality. SSA provides the following information about the VoIP connection and how it is being
impacted by other traffic. These statistics are calculated as defined in RFC 1889.
·
Round Trip Delay
·
Receive Jitter
·
Transmit Jitter
·
Receive Packet Loss
·
Transmit Packet Loss
Originating End is not a Trunk
The following information is reported for the Originator:
·
Current State and Time in State
The state is defined when there is a call associated with a button.
·
Currently At:
·
Users
The user name and number is listed. For multi-line sets, the button number and button type (Call,
Line and Bridged Appearance or Call Coverage) are displayed.
·
Voicemail Call flow
When voicemail is the originator end, no call flow name will be shown.
·
Data Service
The service name.
·
Park Slot
The park slot number.
·
Conference
The conference number.
·
Multicast
Multicast.
·
Dialed Digits
The digits that were dialed by the user.
·
Codec (if applicable)
Selected via H.323/SIP messages and may change during the call.
System Status Application (SSA)
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System Status Application User Guide
Destination
The information displayed is based on whether the destination end is a trunk or not.
Destination End is a Trunk
Includes the following types of calls that involve trunks:
·
Call to an outside number from the switch
·
VoiceMail Pro calling an outside number (for a callback)
·
External forwarding
·
SCN call
The following information is reported for the Destination:
·
Trunk Used
Includes fixed line number, URI group (SIP lines) and channel (for digital and VoIP lines).
·
Current State and Time of State
The state is defined when there is a call associated with a button.
·
Digits sent to Central Office
These are the digits that IP Office has sent to the central office or the To: URL, sent in the INVITE for a SIP
trunk.
·
Caller ID sent from Central Office
Some central offices send the connected Caller ID (versus who was called).
·
Codec
Selected via H.323/SIP messages and may change during the call.
·
VoIP Trunk (H.323, SCN or SIP)
Normal data packets can prevent or delay voice data from getting across the link, causing unacceptable
speech quality. SSA provides the following information about the VoIP connection and how it is being
impacted by other traffic. These statistics are calculated as defined in RFC 1889.
·
Round Trip Delay
·
Receive Jitter
·
Transmit Jitter
·
Receive Packet Loss
·
Transmit Packet Loss
Destination End is not a Trunk
The following information is reported for the Destination:
·
Current State and Time in State
The state is defined when there is a call associated with a button.
·
Currently At
One of the following:
·
Group of Users
For paging and some hunt group calls, listed by user name and number. If the call is
alerting/connected for both users and SCN trunks, all will be listed.
·
User
The user name and number are listed. For multi-line sets the button number and button type (Call,
Line and Bridged Appearance and Call Coverage) are displayed.
·
Voicemail Call flow
The call flow name.
·
AutoAttendant
The string Automated Attendant followed by the Automated Attendant number is listed.
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Calls
·
Park Slot
The park slot and park slot number/name.
·
Mailbox
The mailbox and mailbox name.
·
Voicemail Announcement
This will be Announcement plus the group/username and the announcement number.
·
Conference
The conference name. See Conference Details.
·
RAS
The user name.
·
Hunt Group Queue
The hunt group name and number when a call is in a hunt group queue but not alerting.
·
Codec
Selected via H.323/SIP messages and may change during the call.
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System Status Application User Guide
Call Target/Routing Information
·
RTP Connection Type (if applicable)
DirectMedia, RTPRelay or VCM.
·
Shortcode Matched (if applicable)
Includes the shortcode name, feature and the type (System, User, LCR, Line).
·
Original Target (if applicable)
One of the following:
·
Destination is a User
The user name or extension number is listed.
·
Destination is a Hunt Group
The hunt group name or extension number is listed.
·
Destination is a shortcode
The shortcode and feature are listed along with the type (System, User, LCR, Line).
·
Destination is an embedded Automated Attendant
The string Automated Attendant, followed by the Automated Attendant number is listed.
·
Call Recording
Call recording in progress (Yes or No).
·
Call was Redirected to a Twin
Yes or No.
·
Call Routed Across SCN Trunk
Yes or No. Set to Yes only when the call becomes connected.
·
Retargeting Count
The number of times the call has been retargeted. A call is retargeted, for example; on expiry of a no
answer timeout. Retargeting means that the current destination(s) stop alerting and a new destination is
selected instead.
·
Transfer Count (if appropriate)
The number of times a call has been transferred.
·
Redirecting Station (if appropriate)
The station from which a call was re-directed on Forwarding, Follow Me, coverage or twinning.
The bottom section of the screen contains trace information and a scroll bar, enabling you to view the trace.
Tracing enables you to view details of specific calls and is useful for problem solving. For more information, see
Tracing.
Notes
·
The names shown for voicemail destinations are those supplied by IP Office to voicemail, when the
connection is made. Any subsequent activities within the voicemail Telephone User Interface (TUI), for
example; logging in to an alternative mailbox, will not be reflected in the information shown for the
destination.
·
A call that is both alerting/queuing and listening to an announcement will indicate information about both.
Buttons available from this screen:
·
Trace Clear
·
Pause
·
Back
·
Disconnect
·
Conference Details
·
Print
·
Save As
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Calls
Conference Details
When a call is connected to a conference. An additional Conference Details button shows all connected calls on
the conference. The screen also displays whether the conference is a Conferencing Center or ad-hoc type and
whether the conference is being recorded.
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System Status Application User Guide
Call States
Call States are shown for both ends of a call.
The valid states for extension and trunk ports are listed in the following table:
State
Extension
Trunk
Idle
There is no call or call attempt on this
There is no call or call attempt on this port or channel.
extension or button.
Out of Service
The port has been set to Out of Service or the digital
N/A
circuit (that this channel is on) is down.
Connected
A call is connected on this port.
Connected WAN
N/A
This time slot in use to deliver WAN interface - digital
trunks only.
Held
The call is on regular hold. This could be the
N/A
result of pressing the Hold button, or a flash
hook.
Held for
The call is on hold as the result of a user
N/A
Transfer/Conference
pressing the fixed Transfer or Conference
button.
Parked
The call has been parked at a park slot.
Seized
A call is being originated, the port has been
A call is being made and the system selects a
seized but the call is not yet connected. No
particular line.
digits have been dialed.
Dialling
A call is being originated, the port has been
A call is being originated from this port, the trunk has
seized but the call is not yet connected. At
been seized but the call is not yet connected. On
least one digit has been dialed.
analog trunks, 'connected' may be an implied state
based on a timeout.
Clearing
N/A
The call is in the process of terminating or is in the
post call timeout period.
WrapUp
The user on this port is in the Wrapup state.
N/A
This might be the automatic call time or set
for call center agent.
In Use Elsewhere
This means that another person is active on
a Call or Bridged Appearance.
For Line Appearance, this means that
another user is active on the call.
On Hold Elsewhere
This means that another person has placed
a call on hold at a Call or Bridged
Appearance.
For Line Appearance, this means another
user has placed a call on hold.
In Use Inaccessible
This means that the Call or Bridged
Appearance cannot be accessed. For
example:
· The Call Appearance on the chain
is associated with a user who is not
logged in.
· The longest internal member on the
call has Cannot Be Intruded
active.
· The Call Appearance on the chain
is on a button that has no LEDs.
A Line Appearance cannot be accessed. For
example:
· The longest internal member on the
call has Cannot Be Intruded
active.
· The line associated with the Line
Appearance is Out of Service.
Pre-Alert
N/A
This is when an incoming call arrives on a trunk and
the system is waiting for Caller ID.
Alerting
When a call is visually or audibly alerting on N/A
a telephone.
Outgoing Alerting
N/A
When an outgoing call is being made and the far end
is alerting.
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Calls
Incoming Alerting
N/A
When an incoming trunk call is visually or audibly
alerting or is in a hunt group queue.
Ringback*
For outgoing calls, this is the state after the
N/A
user has completed dialling and is listening
to ringback.
Call Listen
Indicates the call is listening to this
N/A
extension
Paging
Indicates one or more output points of a paging call.
Recording
A surrogate call is being used to record the call whose ID is indicated.
Hold Reminder
Extension is alerting with a hold reminder
N/A
notification.
Park Reminder
Extension is alerting with a park reminder
N/A
notification.
Transfer Return
Extension is alerting with a transfer return
N/A
call notification.
Voicemail Ringback
Extension is alerting with a voicemail
N/A
ringback notification.
Auto Callback
Extension is alerting with a
N/A
callback/reminder notification.
Held at Central Office
For European ISDN lines, the central office has the call on hold. It will free the B-channel which will
be seen as idle in SSA.
Holding
Indicates that the other party on the call is in one of the Held states: Held, Held for Transfer, Held for
Conference, Held at Central Office, Hold Reminder.
Connected Blind
Indicates that this end of the call is connected and that the other party on the call is alerting with
either a blind transferred call or a transfer return.
Queuing
Indicates that the call is held in a hunt group queue and is not alerting at any extension. The other
end will be in Ringback/Incoming Alerting or Connected Announcement state.
Alerting
Indicates that the call is alerting at one or more extensions or trunks and is also currently connected
Announcement
to voicemail for a queuing announcement.
Queuing
Indicates that the call is held in a hunt group queue, is not alerting at any extension and is currently
Announcement
connected to voicemail for a queuing announcement.
Connected
Indicates that this end of the call is connected because the call is or has been listening to a queuing
Announcement
announcement.
Number Unobtainable
States that an extension can be left in by a
N/A
failed/cleared call.
Busy
States that an extension can be left in by a
N/A
failed/cleared call.
Disconnected
States that an extension can be left in by a
N/A
failed/cleared call.
* When a call is alerting, one endpoint will be in the alerting state and the other will be in the ringback state. From
the view of the call model, Ringback and Incoming Alerting are equivalent states. Also, Alerting and Outgoing
Alerting are equivalent states.
Trunk Summary and Extension Status screens will show a direction for each call. For a trunk, the call is shown as
outgoing (if IP Office initiated the call) and incoming (if the central office or network initiated the call). For an
extension, the call is shown as outgoing (if the extension initiated the call) and incoming (if another party initiated
the call).
For examples of call sequences that include announcements, see Tracing.
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System Status Application User Guide
Callback and Returning Calls
The following table shows what is reported as the originator:
Call Type
Originator
Transfer Return
Transferee
Hold Reminder
The party that was the originator before the hold was initiated.
The park slot. The reminder is a new call. If the reminded party picks this call up,
Park Reminder
parked and new calls will combine in the same way as a transfer completion.
Automatic Callback*
The party that requested the callback.
Voicemail Ringback
The party receiving the callback.
* While alerting at the telephone who originated the callback.
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Extensions
Extensions
Information on the status of a specific extension can be accessed from the navigation panel either:
·
Via a port that is associated with an analog or digital extension.
·
By selecting an H.323 extension.
·
By double-clicking Extensions and then selecting a specific extension from the navigation panel.
Alternatively, double-click an extension from the Extension Summary screen.
The following is used to indicate an analog or digital extension:
·
If the extension is on the control unit (except IP Office 500), the designation is Control Unit followed by
either Phone Port X (where X is the port number) or DS Port X (where X is the port number 1-8).
·
If the extension is on a module in an IP Office 500 slot, the designation is Slot: [1-4], followed by Port X
(where X is the port number 1-8).
·
If the extension is on an expansion module, the designation is Module XX (where XX is the port number 1-
12) followed by Port X (where X is the port number 1-30).
For example:
Control Unit
DS Port: 1
Extension: 201
Extension: 231
Slot: 4
Port: 7
Extension: 271
Module: 4
Port: 1
The port number will always match any number printed against the physical port connector.
For H.323 extensions, the designation is the home user's extension number, the IP address of the extension and
the MAC address (only shown if IP Office and the phone are on the same subnet). For example:
IP Address:
MAC Address:
Extension:
192.168.44.2
AA:AA:AA:AA:AA:AA
371
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System Status Application User Guide
Extension Summary
The Extension Summary screen displays all extensions in the system.
The following information is displayed:
·
Home Extension Number
The default extension number for this telephone.
·
Current User Extension
The extension of the user currently logged in to the telephone.
·
Current User Name
The name of the user currently logged in to the telephone.
·
Module/Slot/IP Address
Module number, slot details or IP address.
·
Port Number/MAC Address
Port number or MAC address of the control unit.
·
Telephone Type
The telephone model (e.g. 5410).
·
Number of New Messages
The number of new messages for the currently logged in user.
For detailed information about an extension, double-click a specific extension number to display the Extension
Status screen. See Extension Status.
Buttons available from this screen:
·
Refresh
·
Print
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Extensions
Extension Status
The Extension Status screen provides specific details on an extension, depending on its configuration.
The following information is displayed:
·
Home Extension Number
The default extension number for this telephone.
·
Module/Slot/IP Address
Module number, slot details or IP address.
·
Port/MAC Address
Port number or MAC address of the control unit.
·
Telephone Type
The telephone model (e.g. 5410).
·
Current User Extension Number
The extension of the user currently logged into the telephone.
·
Current User Name
The name of the user currently logged into the telephone.
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System Status Application User Guide
The remaining fields apply to the current user:
·
Forwarding
Set to 'Off' or one or more of the following options:
·
Forward Unconditional + Number
·
Forward On Busy + Number
·
Forward On No Answer + Number
·
Follow Me + Number
·
Twinning
Set as one of the following options:
·
Twinned as Primary with + Secondary User Name/Number
·
Twinned as Secondary with + Primary User Name/Number
·
Twinned to External Number + External Number
·
Off
·
Do Not Disturb
Either On or Off.
·
Message Waiting
If the user has an unread message, this will be On. If the personal messages have been read, this will be
Off.
·
Number of New Messages
The number of new messages for the current user. This does not include hunt group messages.
·
Phone Manager Type
Lite, Pro, IP or None - the Phone Manager type that is currently being used.
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Extensions
The information displayed in the table below, will depend on whether the extension has call appearances. The
following appears for a telephone with call appearances:
·
Button Number
The number associated with the button on the telephone, if applicable.
·
Button Type
Call, Line, Bridged or Cover Appearance button, if applicable.
·
Call Ref
Any call associated with a button.
·
Current State
Defined when there is a call associated with a button.
·
Time in State
Reset to 0 each time there is a state change.
·
Calling Number or Called Number
·
Incoming Calls
The Caller ID name and number. If there is no Caller ID, None is displayed.
·
Outgoing Calls
The digits that are sent to the central office (not including the dial-out code).
·
Direction
Incoming or outgoing.
·
Other Party on Call
Contains one of the following:
Where Call was
Displayed Value
Originated/Answered
User
User name and number
VoiceMail Call flow
Start Point name
Voicemail - user name or hunt group name of the mailbox or
Voicemail Box
announcement
Conference
Conference name
Trunk
Line ID/URI Group/Channel number as appropriate
Park Slot
Park Slot - when the other end has parked the call
Announcement - the hunt group associated with the announcement
Announcement
number
Hunt group - name and number, when a call is in a hunt group
Hunt Group
queue (not alerting)
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System Status Application User Guide
For an extension without call appearances (e.g. T3, softphone, third party H.323 or analog), the table shows as
many rows as there are currently calls, or a single row if the phone is idle.
next to the Call Ref. If you select Call Details
When a trace is in progress, any calls on the extension will show
while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details
about the selected call.
The pop-up shows the state of the call at the time of selection and does not update.
Buttons available from this screen:
·
Trace
·
Trace All
·
Pause
·
Call Details
·
Print
·
Save As
System Status Application (SSA)
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Trunks
Trunks
Trunk information (via the Status tab) can be accessed from the navigation panel by either:
·
Double-clicking Trunks and then selecting a line from the navigation panel or the information panel.
·
Clicking System and then Control Unit and double-clicking a trunk port.
Depending on the line selected, one of the following is displayed:
·
Digital Trunk Summary
·
Analog Trunk Summary
·
VoIP - either; H.323 Trunk Summary or SIP Trunk Summary
Trunks Line Selection
Select and then double-click a line to display the trunk data.
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System Status Application User Guide
Utilization Summary
The Utilization Summary tab is accessed by clicking Trunks on the navigation panel. Alternatively, click System
and then Control Unit and double-click an expansion module or VoIP trunk.
The Utilization Summary provides a usage history for each trunk. The counts are reset either when the Reset
button is clicked (at which point all values are reset to zero) or when the system reboots.
The following information is shown:
·
Module
Type of trunk module.
·
Line
Line ID.
·
Line Type
See Line Protocols.
·
Line Sub Type
See Line Protocols.
·
Counters Started
Date and time the counts began.
Below this information, a table displays the following details:
·
Call Type
·
Outgoing
The count of all Outgoing calls.
·
Incoming
The count of Incoming calls, excludes Incoming Abandoned calls.
·
Incoming Abandoned
Calls where the caller disconnected before the call was answered. Total Call Duration is blank for
Incoming Abandoned calls.
·
Number of Calls
Total number of calls by Call Type.
·
Total Call Duration
Hours, minutes and seconds format. For Outgoing calls, measured from the start of the call. For Incoming
calls, measured from when the call was answered.
·
Total Ring Time
Hours, minutes and seconds format.
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Trunks
Status
Digital Trunk Summary
The Digital Trunk Summary can be accessed by clicking Trunks on the navigation panel and is displayed under
the Status tab. Alternatively, click System and then Control Unit and double-click the line. Digital trunks are
reported on a per line basis.
The following information is displayed under the Status tab:
·
Line/Slot/Port
The line, slot and port number.
·
Line Type
See Line Protocols.
·
Line Subtype
See Line Protocols.
·
Number of Channels
The number of channels that can be supported with a digital trunk.
·
Number of Administered Channels
Number of channels from the line form that are administered to be in service.
·
Number of Channels in Use
The total number of channels currently in use.
Below this information, a table displays the following details:
·
Channel Number
To view details of the call, click on the row.
·
Call Ref
Call reference, assigned by IP Office and associated with the line in use.
·
Current State
The state is defined when there is a call associated with a button. See Call States.
·
Time in State
Reset to zero each time there is a state change.
·
Routing Digits
The directed inward dialed digits that are sent by the central office.
·
Caller ID or Dialed Digits
·
Incoming Calls
The Caller ID name and number. If there is no Caller ID, None is displayed.
·
Outgoing Calls
The digits that are sent to the central office.
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System Status Application User Guide
·
Other Party on Call
Contains one of the following:
Where Call was
Displayed Value
Originated/Answered
User
User name and number
VoiceMail Call flow
Start Point name
Voicemail Box
Voicemail - user name or hunt group name of the mailbox
Data Service
RAS - service name
Conference
Conference name
Trunk
Line ID/URI Group/Channel number
Park Slot
Park Slot - when the other end has parked the call
Announcement - the hunt group associated with the
Announcement
announcement number
Hunt Group - name and number when a call is in a hunt group
Hunt Group
queue (not alerting)
·
Direction of Call
Displays the call as either Incoming or Outgoing.
When a trace is in progress, any calls on the trunk will show
next to the Call Ref. If you select Call Details
while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details
about the selected call.
The pop-up shows the state of the call at the time of selection and does not update.
Buttons available from this screen:
·
Trace
·
Trace All
·
Call Details
·
Print
·
Save As
To display further information on a call, select one or more rows in the table and click the Call Details button. See
Button Bar.
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Trunks
Analog Trunk Summary
The Analog Trunk Summary is accessed by clicking Trunks on the navigation panel and is displayed under the
Status tab. Alternatively, click System and then Control Unit and click on a row to show the call details.
Analog trunks are displayed by card or module. Therefore, the number of trunks on a card is reported.
The following information is displayed under the Status tab:
·
Slot/Module
Slot or module number.
·
Number of Trunks
Total number of trunks.
·
Number of Administered Trunks
Number of channels from the line form that are administered to be in service.
·
Number of Trunks in Use
Below this information, a table displays the following details:
·
Port
The port number.
·
Line ID
The line, module and port number.
·
Line Type
The type of line protocol. See Line Protocols.
·
Call Ref
Call reference assigned by IP Office and associated with the line in use.
·
Current State
See Call States.
·
Time in State
Reset to zero each time there is a state change.
·
Caller ID or Dialed Digits
·
Caller ID
The Caller ID name and number. If there is no Caller ID, None is displayed.
·
Dialed Digits
The digits that are sent to the central office.
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System Status Application User Guide
·
Other Party on Call
Contains one of the following:
Where Call was
Displayed Value
Originated/Answered
User
User name and number
VoiceMail Call flow
Start point name
Voicemail Box
Voicemail - user name or hunt group name of the mailbox
Data Service
RAS - service name
Conference
Conference name
Trunk
Line ID/URI Group/Channel number.
Park Slot
Park Slot - when the other end has parked the call
Announcement - the hunt group associated with the announcement
Announcement
number
Hunt Group - name and number when a call is in a hunt group
Hunt Group
queue (not alerting)
·
Direction of Call
Incoming or Outgoing.
When a trace is in progress, any calls on the trunk will show
next to the Call Ref. If you select Call Details
while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details
about the selected call.
The pop-up shows the state of the call at the time of selection and does not update.
Buttons available from this screen:
·
Trace
·
Trace All
·
Call Details
·
Print
·
Save As
To display further information on a call, select one or more rows in the table and click the Call Details button. See
Button Bar.
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Trunks
VoIP Trunk Summary
The VoIP Trunk Summary is accessed by clicking Trunks on the navigation panel and is displayed under the
Status tab as either H.323 Trunk Summary or SIP Trunk Summary. Alternatively, click System and then Control
Unit and double-click the line.
H.323 Trunk
·
IP Address
The gateway IP address from the VoIP form.
·
Line Number
Fixed line number, defined by the user.
·
Number of Administered Channels
Number of channels from the VoIP line tab.
·
Total Channels in Use
Total of all the channels that have associated call references.
·
Administered Compression
The compression mode from the VoIP form.
·
Small Community Networking
One of the following is displayed:
·
If this feature is not administered in Manager, (Voice Networking option on the VoIP form is off),
Disabled is displayed.
·
If the feature is administered and the other end is responding, Up is displayed.
·
If the feature is administered and the other end is not responding, Down is displayed.
·
Direct Media Path
Either On or Off.
·
Enable Faststart
Either On or Off.
·
Silence Suppression
Either On or Off.
Below this information, a table containing the following information is displayed:
·
Channel Number
Click on the row to view details of the call.
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·
Call Ref
Call reference assigned by IP Office and associated with the line in use.
·
Current State
See Call States.
·
Time in State
Reset to zero each time there is a state change.
·
RTP IP Address from Connection
IP address of the remote end of the RTP Media Stream.
·
CODEC
Available via H.323 message and may change throughout the call.
·
Connection Type
Either DirectMedia, RTP Relay or VCMs.
·
Caller ID or Dialed Digits
·
Caller ID
The Caller ID name and number. If there is no Caller ID, None is displayed.
·
Dialed Digits
The digits that are sent to the central office.
·
Other Party on Call
Contains one of the following:
Where Call was
Displayed Value
Originated/Answered
User
User name and number
VoiceMail Call Flow
Start point name
Voicemail Box
Voicemail user name or hunt group name of the mailbox
Data Service
RAS service name
Conference
Conference name
Trunk
Line ID/URI Group/Channel number
Park Slot
Park Slot - when the other end has parked the call
Announcement - the hunt group associated with the
Announcement
announcement number
Hunt group name and number when a call is in a hunt group
Hunt Group
queue (not alerting)
·
Direction of Call
Incoming or Outgoing.
·
QoS
Receive and transmit details. Normal data packets can prevent or delay voice data from getting across the
link, causing unacceptable speech quality. The QoS settings are:
·
Round Trip Delay
·
Receive Jitter
·
Transmit Jitter
·
Receive Packet Loss
·
Transmit Packet Loss
To display further information on a call, select one or more rows in the table and click on one of the buttons at the
bottom of the screen.
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Trunks
SIP Trunk
·
Peer Domain Name
The name of the service from the line form.
·
Gateway Address
Gateway IP address from the VoIP form.
·
Line Number
Fixed line number, defined by the user.
·
Number of Administered Channels
The number of channels from the line form.
·
Total Channels in Use
The total number of channels that have associated call references.
·
Administered Compression
The compression mode from the VoIP form.
·
Silence Suppression
Either On or Off.
Below this information, a table displays the following details:
·
Channel Number
Click on the row to view details of the call.
·
URI Group
The URI Group via which the call was routed in or out of the trunk. If there is no Call Ref, the URI Group is
blank.
·
Call Ref
Call Ref associated with the line in use.
·
Current State
See Call States.
·
Time in State
Reset to zero each time there is a state change.
·
IP Address from Connection
DirectMedia (H.323 only), RTP Relay or VCMs.
·
CODEC
Available via SIP message and may change throughout the call.
·
Connection Type
Either RTP Relay or VCM.
·
Caller ID or Dialed Digits
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·
Caller ID
The Caller ID name and number. If there is no Caller ID, None is displayed.
·
Dialed Digits
The digits that are sent to the central office.
·
Other Party on Call
Contains one of the following:
Where Call was
Displayed Value
Originated/Answered
User
User name and number
VoiceMail Call flow
Start point name
Voicemail Box
Voicemail user name or hunt group name of the mailbox
Data Service
RAS service name
Conference
Conference name
Trunk
Line ID/URI Group/Channel number
Park Slot
Park Slot - when the other end has parked the call
Announcement - the hunt group associated with the
Announcement
announcement number
Hunt group name and number when a call is in a hunt group
Hunt Group
(not alerting)
·
Direction of Call
Incoming or Outgoing.
·
Quality of Service (QoS)
Normal data packets can prevent or delay voice data from getting across the link, causing unacceptable
speech quality. SSA provides the following information about the VoIP connection and how it is being
impacted by other traffic. These statistics are calculated as defined in RFC 1889.
·
Round Trip Delay
·
Receive Jitter
·
Transmit Jitter
·
Receive Packet Loss
·
Transmit Packet Loss
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Trunks
When a trace is in progress, any calls on the trunk will show
next to the Call Ref. If you select Call Details
while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details
about the selected call:
The pop-up shows the state of the call at the time of selection and does not update.
Buttons available from the H.323 and SIP screens:
·
Trace
·
Trace All
·
Ping
·
Call Details
·
Print
·
Save As
To display further information on a call, select one or more rows in the table and click the Call Details button. See
Button Bar.
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Alarms
Alarms
Alarms are recorded within IP Office for each device in error. The number of occurrences (peg count) and the date
and time of the last occurrence is recorded. Alarms are listed on the display, by category and by trunk.
Note
·
Alarms are not preserved after a control unit reboot.
Alarms have a separate count for the number of times the alarm occurs. Trunk alarms have a separate count for
each alarm that happens on a particular trunk.
SSA distinguishes between the following alarms:
·
Active
Current prevailing alarms, displayed in red with a symbol. If an alarm is no longer active, the alarm
changes to black but the count will remain the same. When an alarm goes from historical to active, the
count is increased by one.
·
Historic
Alarms which are no longer occurring or which are instantaneous events are displayed in black. IP Office
will hold at least 50 historic alarms. If historic alarms are discarded by due to memory limitations, IP Office
keeps a count of the number of discards and the corresponding number of occurrences. This is
represented as 'Lost Alarms', which is displayed as a configuration alarm that is never automatically
discarded.
Note
·
If there are no alarms, the labelled columns are displayed but no alarms are listed.
To view the alarms in a specific category:
1. In the navigation panel, click next to Alarms.
The alarm categories are displayed followed by the number of alarms (in brackets). Trunk alarms can be
further expanded to display alarms for individual trunk lines.
2. To view a specific alarm, click the alarm or trunk type. The alarm details are displayed in the information
panel.
Note
·
Alarms can be cleared using the Clear or Clear All buttons. If an alarm is still active, it will remain in the list
with an occurrence count of 1.
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Last System Restart
When you click Alarms, the Last System Restart screen displays the following details:
·
Date
Date and time the system was last restarted.
·
Reason
Why the system restarted.
The reasons may be:
·
User Initiated
The user has selected File | Advanced | Reboot in Manager. The Manager operator name is displayed.
·
Saved Configuration
A configuration save has required a reboot. The Manager operator name is displayed.
·
Software Upgrade
The software upgrade has caused a reboot.
·
Normal Power-up
The switch has restarted after power outage.
·
Abnormal Termination
The switch has restarted for any other reason. The stack trace is displayed.
Note
·
Reboot information (accessible from the navigation panel) cannot be cleared. The information does not
appear in the list of Service Alarms.
Service Alarms
The Service Alarm screen contains an entry for each service error. Alarms that are a current problem are displayed
in red. If an alarm is no longer active, it is displayed in black. Service alarms are updated in real time.
The following information is displayed:
·
Last Date of Error
The last time the error that caused a particular alarm occurred.
·
Occurrences
How many times the alarm has occurred since the control unit was last restarted or the alarm was last
cleared.
·
Error Description
A description of the error that caused the alarm.
Note
·
Some service alarms are also shown in the System Resources screen. Clearing the alarms from this
screen will also clear them in the System Resources screen.
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Alarms
Logon Failure Due to User ID/Password
An alarm is displayed when attempted access has failed:
·
Manager
A login has been attempted from Manager to the control unit with an invalid user ID or password.
·
Monitor
A login has been attempted from Monitor to the control unit with an invalid password.
·
User
The user has attempted to login with the wrong code.
·
Voicemail Box
The user has attempted to access their voicemail box with the wrong code.
·
Voicemail System
VoiceMail Pro/Lite has failed to connect to the control unit due to invalid passcode.
·
SNMP
A management system has attempted to execute an SNMP request with the wrong community string.
·
H.323 Extension
An invalid extension or passcode has been entered on the telephone.
·
RAS
A dial-in user attempted to connect with the wrong password.
·
SSA
A login has been attempted from SSA with an invalid user ID or password.
If an alarm has additional information, the following is displayed:
Logon failed due to incorrect userId/password.
Application: YYYYYYYYY
Additional information
The following table lists what is displayed as additional information:
Logon Failure
Information
Manager
Operator name and the IP address of the PC running Manager
Monitor
IP address of the PC running Monitor
User
User number and name
Voicemail Box
User number and name
Voicemail System
IP address of PC running voicemail
SNMP
IP address of the host attempting SNMP access
H.323 Extension
User and extension number attempted
RAS
RAS user name
SSA
User name and the IP address of the host running SSA
Feature Key Server Connection Failure
If the system cannot connect to the Feature Key Server, the following is displayed:
"The system was unable to connect to the Feature Key Server."
Feature Key Server IP Address: XXX.XXX.XXX.XXX
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Resources Not Available
This alarm is generated when a request is made to access a resource and is denied because there are no
resources available. The following is displayed:
"The following system resources are all in use"
The following table lists what is displayed as additional information:
Resource
Data Line
VCM
Modem Channels
Data Channels
Conference Channels
Outgoing Trunk Group*
Outgoing Group ID: XX (XX will indicate the Outgoing Group ID)
Voicemail Channels
Voicemail Storage
"Voicemail Storage Nearly Full" or "Voicemail Storage Full"
* This occurs when all the lines associated with a particular shortcode have calls on them.
Buttons available from this screen:
·
Clear
·
Clear All
·
Print
·
Save As
Trunk Alarms Selection
Double-click a line to display its trunk alarms.
Trunk Alarms
The Trunk Alarm screen contains an entry for each trunk. There is always an entry in the navigation panel for each
trunk regardless of whether it has alarms. Trunk alarms are updated in real time.
Digital Trunks
The screen displays two tabs for digital trunks:
·
Alarms
Any current alarms are reported in red on the Alarm tab. If an alarm is no longer active, the alarm changes
to black but the count will remain the same. When an alarm goes from historical to active, the count is
increased by one.
·
24 Hour Performance History
This tab provides a 24 hour view of errors that occur on the line. If no errors have occurred within the last
24 hours, the table displays zero or blank values.
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Alarms
Alarms
The following information is displayed:
·
Last Date of Error
The last time the error that caused a particular alarm occurred.
·
Occurrences
How many times the alarm has occurred since the control unit was last restarted or the alarm was last
cleared.
·
Error Description
The table below details a description of the error that caused the alarm:
Error
Description
Insufficient DID
A user can administer routes based on DID digits by using the MSN routing form. On
Digits
this form, the user administers how many digits are expected (the Presentation Digits
field). If a call is received and the number of digits received do not match the number in
the Presentation Digits field, the following is displayed:
There was a mismatch in the number of DID digits
Expected number of digits: XX
Digits Received: YYYYY
Incoming Call
On T1/PRI and analog lines, the direction for each channel can be administered to be
on Outgoing
incoming, outgoing or both. If the channel is outgoing and an incoming call arrives on
Trunk
the channel, the following is displayed:
An incoming call arrived on the channel that is administered for Outgoing calls.
Channel Number: XX (for digital lines)
Port Number: XX (for analog lines)
Trunk Went Out
If the trunk is not administered to be out of service but goes down, the following is
of Service
displayed:
Trunk out of service.
Red Alarm
When a red alarm is reported on a T1/PRI trunk, the following is displayed: Red Alarm
Active on Trunk
A red alarm indicates lost synchronization.
Blue Alarm
When a blue alarm is reported on a T1/PRI trunk, the following is displayed: Blue Alarm
Active on Trunk
A blue alarm indicates a signal failure has occurred.
Yellow Alarm
When a yellow alarm is reported on a T1/PRI trunk, the following is displayed: Yellow
Active on Trunk
Alarm
A yellow alarm indicates a transmission problem.
Loss of Signal
When a loss of signal is reported, the following is displayed: Loss of Signal
on Trunk
Caller ID not
For analog loop start trunks administered with ICLID.
received
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received
Seize Failure
When there is no loop current detected when trying to seize the trunk.
Response
This alarm is generated when IP Office sends a TCP Sync to the remote end of an
Failure
H.323 trunk and fails to receive an acknowledgement from the remote end, also when
IP Office sends an INVITE over a SIP trunk and times out on no response.
No response to IP trunk call request.
IP Trunk Line Number: xxx
Remote end IP address: yyy.yyy.yyy.yyy
Buttons available from this screen:
·
Clear
·
Clear All
·
Print
·
Save As
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Alarms
24 Hour Performance History
The first line in the table displays the current 15 minute interval and represents 0-15 minutes worth of data.
Subsequent lines display the last 24 hours divided in to 15 minute intervals (fewer lines will be shown if the system
has been running for less than 24 hours).
The table is displayed regardless of whether there are errors on the trunk.
Buttons available from this screen:
·
Absolute Time or Relative Time
·
Show Blanks or Show Zeros
·
Print
·
Save As
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Link Alarms
The Link Alarms screen contains an entry for each link error. Alarms that are a current problem are displayed in
red. If an alarm is no longer active, it is displayed in black. Link Alarms are updated in real time.
The following information is displayed:
·
Last Date of Error
The last time the error that caused a particular alarm occurred.
·
Occurrences
How many times the alarm has occurred since the control unit was last restarted.
·
Error Description
A description of the error that caused the alarm.
Buttons available from this screen:
·
Clear
·
Clear All
·
Print
·
Save As
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Tracing
Overview
SSA enables traces to be generated for calls, lines and extensions.
Call Traces
You can trace a call from the Call Details screen. The trace of a call will show changes of state for that call and
events relating to both ends of the call. For example; it will indicate if a button is pressed on an extension that is on
the call or if a protocol message is sent or received for a trunk channel that is on the call. These events will be
shown for as long as the extension/trunk is associated with the call. For example; if one extension transfers a call
to another, you will see the transfer being carried out by the first extension; events relating to the second extension
will then be shown.
Extension Traces
You can trace all or any selection of appearance buttons on an extension. For extensions without appearance
buttons, you can trace all or any calls currently associated with the extension.
The trace for an extension will show events relating to that extension (e.g. button presses) and traces of all calls
associated with the selected buttons, for as long as they are associated.
The trace information for a call which is associated with an extension button will show the same information as for a
call traced from the Call Details screen. In other words, it will show changes of state for that call and events relating
to both ends of the call.
Trunk Traces
You can trace all or any selection of channels on a trunk. The trace will show events relating to these channels
(such as protocol messages), plus traces of all calls associated with these channels, for as long as they are
associated.
The trace information for a call which is associated with a trunk channel will show the same information as a call
traced from the Call Details screen. In other words, it will show changes of state for that call, plus events relating to
both ends of the call.
In some territories, a call can be held at the central office rather than IP Office. In such cases, the call stops being
associated with a particular channel; it may then be un-held and become associated with the same or a different
channel. If such a call is initially associated with a trunk channel that is being traced, it will continue to be shown in
the trace for as long as it is associated with the trunk, even if it is re-associated with a different channel or is
associated with no channel at all.
Using Traces for Troubleshooting
To diagnose problems with a call, it is generally best to trace the source of the call; e.g. trace the trunk for an
incoming call or the extension for an outgoing call. By following this guideline, you will see all trace information from
the very start of the call. The initial events often contain the most important diagnostic information. Since a trace
also shows events relating to parties that are on the same call as the trunk or extension, a trace from a trunk or
extension will allow you to see the whole history of the call.
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Manipulating Traces
Trace information is presented at the bottom of the screen. The Pause button and
scroll bar enable you to view the information whilst the application continues to
record new trace events.
The Resume button displays all the events recorded when a trace is paused, as well as further new events as they
occur.
When a trace is displayed, the option to Print and/or Save As are available. A trace can be saved to file either as a
.txt or .csv file. If the trace is paused, only the information currently displayed will be saved and/or printed.
This section provides examples and descriptions of traces generated for calls, lines
and extensions.
Note
·
If the viewer restarts whilst a trace is being generated and the trunk/channel/extension/buttons being traced
are still valid, the viewer retains the trace before loss of connection. A line is added to the trace as follows:
[time and date] Connection to the Control Unit restarted
The trace continues to generate.
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Tracing
Analog Trunk
Tracing Incoming Calls on Analog Lines
SSA can be used to troubleshoot calls that are being disconnected.
The following example shows how SSA traces an incoming call which rings at an extension and then transfers to
voicemail:
1. The call rings in to IP Office.
2. The call is assigned a Call Ref of 63.
3. The call rings at extension 211.
4. The call is redirected to the user's voicemail box.
5. The call is then disconnected by the outside caller (originator) of the call.
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Tracing Outgoing Call - Call Disconnected by the IP Office User
The following example shows an extension dialling out on an analog trunk:
1. Extension 210 dials 8123456789.
2. The trace shows Extension = 210, Digit dialed, digit = 8.
3. IP Office matches the dialed 8, to the system shortcode 8N.
4. The trace shows that the analog line 4 is seized and 123456789 is dialed on the line.
5. The trace shows that extension 210 goes back on hook.
6. The call is then disconnected by IP Office (Originator).
Notes
·
Analog lines will go directly from a 'seized' state to a 'connected' state, since the line provides no call
progress signalling to IP Office.
·
The trace will not show the digits dialled on an analog trunk after shortcode matching, if the pause between
digits dialled exceeds an 'inter-digit' timeout.
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Tracing
Tracing Outgoing Call - Call Disconnected by Outside Caller
The following example describes an outgoing call on an analog line, where the call is disconnected by an outside
caller:
1. Extension 210 dials 8123456789.
2. The trace shows Extension = 210, Digit dialed, digit = 8.
3. IP Office matches the dialed 8, to the system shortcode 8N.
4. The trace shows that the analog line 4 is seized and 123456789 is dialed on the line.
5. The trace shows that the call is disconnected by the outside caller (Destination End).
6. Extension 210 is disconnected.
This type of trace is useful when customer report calls are being disconnected.
Notes
·
Extension 210 is the 'Originator' of the call, the extension dialed out and the outside party is the
'Destination End'.
·
The trace does not display what occurs to digits collected after extension 210 dials 8.
·
The trace does not display calls answered on analog lines.
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Extension
Incoming Outside Call - Disconnected by Outside Caller
The following example details an incoming call that has been answered and then dropped by the outside caller:
1. The outside call rings at extension 210.
2. Extension 210 answers the call.
3. The outside call (originator of the call) hangs up.
4. Extension 210 goes back on hook.
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Tracing
Incoming Outside Call - Disconnected by IP Office User
The following example details an incoming call that has been dropped by extension 210:
1. The outside call (originator) rings at extension 210.
2. Extension 210 (destination end) answers the call.
3. Extension 210 hangs up.
4. The outside call is disconnected.
5. Extension 210 goes back on hook.
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Extension Button Selection
SSA is useful in tracing buttons that are pressed at a particular extension.
The following example details a trace of button activity at an extension:
1. A call rings at extension 209.
2. Extension 209 answers by pressing a call appearance.
3. Extension 209 parks the call on Park 1.
4. Extension 209 takes the call off Park 1.
5. Extension 209 selects the Transfer button.
6. Extension 209 dials extension 210 and selects the Transfer button again.
7. Extension 209 hangs up.
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Tracing
Many trace events relating to an extension that has appearance buttons, will indicate a button number against the
event. When troubleshooting, this allows you to understand why, for example; a call alerted on a particular
extension.
If you are tracing from the Extension Status screen, you will also see My buttons marked against call state
changes. This allows you to understand why this call is being reported in the trace:
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In some cases, a call may alert on more than one button on the same extension. For example; the extension might
have a line appearance for the line originating the call and a coverage appearance for the destination of the call. In
this case, only the first alerting button will be shown.
The states of all the buttons on the extension can be examined in the top half of the Extension Status screen.
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Tracing
Hunt Group
Note
·
The trace examples in this section, show which extensions are ringing but not the call being delivered to
the hunt group 'Main'. To view details on the call (including the name of the targeted hunt group), see Call
Details.
Hunt Group Calls Sent to Voicemail After Ringing Hunt Group Members
The following example details a call received on IP Office and re-directed to voicemail:
1. An outside call is received on IP Office.
2. The call rings at extension 209 and extension 210.
3. The call is re-directed and answered by voicemail.
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Hunt Group Calls Being Answered by Hunt Group Member
The following example details a call received on IP Office and answered by a hunt group member:
1. An outside call (originator) rings at extension 209 and extension 210.
2. Extension 209 (destination end) answers the call.
3. Extension 209 hangs up the call.
4. The outside caller is disconnected.
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Tracing
Hunt Group Call Being Directed into a Hunt Group's Queue and then Sent to Voicemail
The following example details an incoming call to IP Office, sent to the hunt group's queue and then re-directed to
voicemail:
1. An outside call is received on IP Office.
2. The call is sent to the hunt group's queue.
3. The queue message is played.
4. The call is re-directed to voicemail.
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Call Being Abandoned While in a Hunt Group's Queue
The following example details an incoming call to IP Office, sent to the hunt group's queue and then disconnected
by the outside caller (Originator):
1. An outside call is received on IP Office.
2. The call is sent to the hunt group's queue.
3. The queue message is played.
4. The call is disconnected by the outside caller.
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Tracing
Hunt Group Call Overflowing to a Second Hunt Group and then Answered by Voicemail
The following example details a call received at one hunt group, re-directed to a second hunt group and then re-
directed to voicemail:
1. A outside call is received on IP Office.
2. The call rings at extension 209 and extension 210.
3. The queue message is played.
4. The call is re-directed to an overflow hunt group.
5. The call rings at extension 211 (a member of the overflow hunt group).
6. The call is then re-directed to the original hunt group's voicemail.
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Announcements
IP Office 4.0 allows calls that are either queuing or alerting, to be played announcements in a pattern that is
configured using Manager. When an announcement is heard on a call, the current state is displayed as Connected
Announcement and this state will remain until the call is either answered or cleared. SSA displays the type of
announcement as well as details of the queue or alerting parties.
Example:
1. Call 37 is alerting at two extensions, as well as listening to Announcement 2 for the hunt group 'just two'.
2. Call 38 is queuing for the hunt group 'just two', as well as listening to Announcement 2 for the hunt group
'just two'.
3. Call 39 is queuing for the hunt group 'just two'. The originator state is Connected Announcement because
an announcement has played to this call but at present no announcement is being played.
The following trace shows the same call sequence, traced from the trunk from which the call originated:
System Status Application (SSA)
Page 76
IP Office
15-601758 Issue 2a (26th August 2007)
Tracing
IP Office 4.0 supports both synchronous and asynchronous announcements. The examples in this section are
typical of asynchronous announcements. For synchronous announcements, IP Office sets up a call between
voicemail and a multicasting point. Each call that is listening to the same announcement connects to the same
multicasting point.
The multicasting call is set up as soon as there is a call that will require it, even if it is not yet time to play the
announcement. A multicasting call that is currently playing an announcement will show the announcement details
and a state of 'Connected'. A multicasting call that is waiting to play an announcement will show the announcement
details and a state of 'Waiting Announcement'.
A call that is listening to an announcement will indicate the call reference of the multicasting call to which it is
linked.
Example:
1. Call 47 is the multicasting call for Announcement 1 of the hunt group 'just one'. This announcement is
being played on call 49, which is queuing for hunt group 'just one'.
2. Call 49 is the multicasting call for Announcement 2 of the hunt group 'just two'. It has been created in
readiness to play to call 45. Call 45 is alerting at two extensions. Announcement 1 of the hunt group 'just
one' has already been played to it and it is waiting for Announcement 2 to begin.
The following trace shows the same call sequence, traced from the trunk from which the calls originated:
System Status Application (SSA)
Page 77
IP Office
15-601758 Issue 2a (26th August 2007)
Troubleshooting
ISDN Calls Cutting Off
Issue
User experiences their calls being cut off.
Action
Check the IP Office configuration in Manager to make sure that all trunk parameters are correct. Ensure the
parameters match those provided by the central office/network provider.
Procedure
From SSA, check the following:
1. Ensure there are no alarms on the trunks. If alarms are present on the trunks, contact your service
provider.
2. If no alarms are present, click Trace All to establish why the calls are being cut off.
Performing a trace should enable you to view the reason why the calls are cutting off.
For example:
In the following screen, the call was set up on Line 1, Channel 1 and the direction was to the switch
(originating party):
In the following screen, the disconnect direction is to the switch (Cause Code 16 - call was cleared from the
originator):
If another cause code is shown, it indicates that there is an error condition on the line.
System Status Application (SSA)
Page 79
IP Office
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
Delay Between Analog Line and Extension
Issue
Incoming analog line rings several times before the call is presented to the extension.
Actions
1. If the analog trunk is configured to wait for caller ID (CLI/ICLID) information from the central office and the
information is not being provided, there will be a delay between the time the line/trunk rings and the call
being presented to the extensions.
2. Check the IP Office configuration in Manager and ensure the analog trunk parameters are correct and that
they match those provided by the central office.
Procedure
From SSA, check the following:
1. In the Analog Trunk Summary, click the Alarms tab:
If the central office is not providing Caller ID information, No Caller ID received is displayed under the Error
Description.
2. From Manager, change the configuration to Loop Start only, as follows:
a. Log on to Manager and open the IP Office configuration.
b. From the configuration tree, select Line and double-click the analog trunk in question.
c.
On the Line tab, change Line SubType to Loop Start.
Alternatively, have the central office enable CLI/ICLID on the trunks.
System Status Application (SSA)
Page 80
IP Office
15-601758 Issue 2a (26th August 2007)
Troubleshooting
Expansion Units Constantly Rebooting
Issue
IP Office expansion units constantly reboot.
Action
1. Check the power supply for failure or faulty power bricks.
2. As a precaution, replace the power brick.
3. Check that the blue TDM cable is correctly connected at the rear of both the IP Office Control Unit and the
module that is resetting.
4. Change the module with another module or plug the TDM cable in to another spare slot.
Procedure
From SSA, view error messages by clicking Alarms and then the link:
The total number of times that IP Office has lost contact with the module is displayed in the Occurrences column.
System Status Application (SSA)
Page 81
IP Office
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
User Receives Busy When Calling
Issue
User receives Busy when calling voicemail (internal and external).
Action
1. Check that Voicemail Pro/Lite/Embedded is running.
2. If you are running Voicemail Pro, check that you have correctly configured Voicemail Channel Reservation:
Procedure
From SSA, check the following:
1. To view the number of times all voicemail channels have been in use, click Resources:
When all voicemail channels are in use, the system returns Busy to the caller.
2. Inform the user that they need to purchase more voicemail channels.
System Status Application (SSA)
Page 82
IP Office
15-601758 Issue 2a (26th August 2007)
Troubleshooting
SCN VoIP Calls Echo or Have Poor Speech Quality
Issue
Calls over Small Community Network (SCN) VoIP trunks, echo or have poor speech quality.
Action
Check the IP Office configuration in Manager and make sure all VoIP trunk parameters are correct and that they
match the remote end of the SCN.
Procedure
From SSA, check the following:
1. Click System and then VoIP Trunks.
2. To view the details of the call, click one of the channels:
3. Check the Originator figures for the following:
·
Round Trip Delay
·
Receive Jitter
·
Receive Packet Loss
·
Transmit Jitter
·
Transmit Packet Loss
4. Open another System Status Application and click on the channel to monitor the Destination figures:
5. If the figures are high, consult your network administrator to make the necessary changes to the network to
improve the situation.
System Status Application (SSA)
Page 83
IP Office
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
Phone User Unable to Dial Out
Issue
Phone user without caller display is unable to dial out.
Action
From Manager, check that the user is not barred from making outside calls.
Procedure
From SSA, click Extensions and then double-click the specific extension.
This Extension Status screen shows that the user has not logged on and this is reason the user cannot dial out.
System Status Application (SSA)
Page 84
IP Office
15-601758 Issue 2a (26th August 2007)
Troubleshooting
PRI Line is Out of Service
Issue
IP Office PRI lines (set for N12 protocol) experience out of service and callers are unable to dial out or place a call
into IP Office.
Action
Unplugging and plugging the PRI cord from the PRI slot will bring the line back in to service and allow calls to go
out.
Procedure
From SSA, do the following:
1. Click Alarms and then Trunks.
2. Click the line number of the PRI.
3. Select the 24 Hour Performance History tab.
The example above shows that the PRI line experienced Clock Slips and Missed Frames. Replacing the
wiring from the PRI's Smart Jack and the IP Office will resolve the issue.
System Status Application (SSA)
Page 85
IP Office
15-601758 Issue 2a (26th August 2007)
Index
System Status Application (SSA)
Page 86
IP Office
15-601758 Issue 2a (26th August 2007)
Index
dxdiag tool,
24 Hour
Administered
16 VCM, 17
10
Performance
Channels, 43,
24 hour, 13, 56,
Incoming,
History, 13
47
85
37, 43, 56
Active Calls,
Number, 43,
provides, 56
line
13
47
24 Hour
originating,
Utilization
Administered
Performance
66
Summary,
Compression,
History, 13, 85
Number, 37,
13
47
Applies, 13
42
Assigning, 8
Administered
Select, 85
Outgoing,
Security
Trunks, 45
4A, 17
37, 43
Settings, 8
Number, 45
50804, 10
voicemail,
ATM16, 17
Administrator,
defaults, 10
82
ATM16 V2, 17
Manager, 8
60
Call
ATM4, 17, 20
Advanced, 8,
connection
Appearance,
ATM4U, 17
10, 54
during, 10
32, 66
attempted, 10,
Alarm, 12, 13,
during, 10
Call Being
20, 32, 54
15, 53, 54, 56,
63, 63
Abandoned
login, 54
60, 79, 80, 81,
Call Ref, 63
While, 71
SNMP, 54
85
8A, 17
Call Being
Auto, 7, 10, 32
clicking, 81
8kHz Clock
Directed, 71
Auto Callback,
alarm changes,
Source, 20
Call Coverage,
32
53, 56
AA, 35
26
Auto
Alarms
Abandoned, 13,
Call Details, 5,
Reconnect, 10
Selection, 56
23, 42, 71
13, 23, 26, 37,
AutoAttendant,
Alerting, 32
Incoming, 42
43, 45, 47
26
Announcem
Abandoned
Call Details
Automated
ent, 32
Calls, 13, 23
button, 43, 45,
Attendant, 26
Incoming, 32
Abandoned
47
string, 26
Outgoing, 32
Calls button, 23
Call
Automatic
alerting/connect
Abandoned
Disconnected,
Callback, 34
ed, 26
Calls list, 23
63
Avaya, 7, 15
alerting/queuing
Abandoned
Call Length, 5,
Avaya
, 26
Calls/Clear, 23
23, 26
Technical
alter, 8, 15
Abandoned
Call Listen, 32
Support, 15
IP Office, 15
Calls/Clear
Call
log, 15
Analog Lines,
Abandoned
Overflowing, 71
B-channel, 32
63, 80
Calls, 23
Call Recording,
free, 32
Analog Trunk,
Abnormal
26
blank, 13, 42,
41, 45, 63, 80
Termination, 54
Call Ref, 23, 26,
47, 56
Analog Trunk
About, 13, 14,
37, 43, 45, 47,
Incoming
Summary, 41,
17, 23, 26, 36,
63
Abandoned,
45, 80
37, 43, 45, 47
63, 63
42
and/or, 23, 61
Absolute Time,
Call Routed
Blue Alarm, 56
Announcement
13, 56
Across, 26
Blue Alarm
s, 26, 32, 37,
access, 8, 10,
Call Routed
Active on
43, 45, 47, 76
20, 26, 32, 35,
Across SCN
Trunk, 56
Alerting, 32
42, 43, 45, 47,
Trunk, 26
Bridged, 26, 32,
listening, 76
54
Call States, 32,
37
Queuing, 32
SSA, 10
66
Bridged
waiting, 76
acknowledgem
Call
Appearance,
Answered, 13,
ent, 56
Target/Routing
26, 32
23, 26, 42, 63,
Active Calls, 12,
Information, 26
Busy, 32, 82
66, 71, 76
13, 23, 26
Call Traces, 61
Button Bar, 13
Application, 5,
Applies, 13
Call Type, 34,
Call, 5, 10, 12,
7, 10, 54, 83
viewing, 23
42
13, 23, 26, 31,
Installing, 7
Active Calls list,
Call, Line, 26,
32, 34, 37, 42,
Starting, 10
23
37
43, 45, 47, 54,
application
Add, 7, 61
Callback, 26, 34
56, 63, 66, 71,
continues, 61
Admin, 7
callback/remind
76, 79, 80, 82,
Applies, 13, 37
run, 7
er, 32
83, 84, 85
System Status Application (SSA)
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IP Office
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
Destination End
60, 10
Clock Slips, 85
Called Number,
Party, 23
Connection
Close, 10, 14,
37
Details, 5, 12,
Type, 47
15
Caller ID, 23,
13, 17, 20, 23,
Continuous, 15
SSA
26, 32, 37, 43,
26, 31, 36, 37,
Control Unit,
application,
45, 47, 56, 80
42, 43, 45, 47,
10, 14, 17, 19,
14
Incoming,
54, 56, 66, 71,
20, 26, 35, 36,
TCP, 10
23, 26
76, 83
37, 42, 43, 45,
CMD, 10
providing, 80
Details button,
47, 54, 56, 60
CODEC, 26, 47
waiting, 32
17, 23, 31, 43,
connecting,
Compact Flash,
Calls Being
45, 47
10
17
Answered, 71
details/traces,
Control Unit
Conference, 5,
Calls Echo, 83
13
Port, 19
13, 20, 26, 31,
Cannot Be
Dial Out, 63,
count, 13, 42,
32, 37, 43, 45,
Intruded, 32
84, 85
53, 56
47, 54
Cause Code
Phone User
Incoming, 42
Held, 32
16, 79
Unable, 84
IP Office
Conference
CD, 7
Dialed Digits,
keeps, 53
button, 32
Insert, 7
26, 43, 45, 47,
Counters
Conference
open, 7
63
Started, 42
Channels, 5,
Central Office,
dialled, 32, 63
Cover
20, 54
26, 32, 37, 43,
dialling, 32, 63
Appearance
Conference
45, 47, 61, 80
DID, 23, 26, 56
button, 37
Details, 13, 26,
Channel, 5, 20,
Incoming,
CPU, 23
31
26, 32, 43, 45,
23, 26
created, 8, 76
Conference
47, 54, 56, 79,
number, 56
csv file, 13, 61
Details button,
82, 83
Digit, 26, 32,
Current
31
Number, 20,
37, 43, 45, 47,
Firmware, 17
Conferencing
43
56, 63
Current
Center, 31
Channel
Routing, 43
firmware
Configuration,
Number, 43, 47,
Digital Trunk
running, 17
5, 7, 8, 10, 15,
56
Summary, 41,
Current State,
20, 37, 54, 79,
Check, 5, 8, 10,
43
5, 23, 26, 37,
80, 83
79, 80, 81, 82,
Digital Trunks,
43, 45, 47, 76
Configuration
83, 84
41, 43, 56
Current User
Size, 20
IP Office, 79,
digits dialled, 63
Extension, 36,
Configuration
80, 83
Digits
37
Used, 20
Originator,
Received, 56
Current User
Congestion, 20
83
Direct Media
Extension
Last Date,
Clear, 13, 15,
Path, 47
Number, 37
20
23, 32, 53, 54,
DirectMedia,
Current User
Congestion
56, 60, 76, 79
26, 47
Name, 36, 37
Count, 20
Clear
DirectX, 10
Currently At,
Connected, 5,
Abandoned
reasons, 10
23, 26
7, 8, 10, 13, 20,
Calls, 13
Test, 10
Data Channels,
23, 26, 31, 32,
Clear
Disconnect
5, 20, 54
54, 63, 76, 81
Abandoned
button, 23
Data Line, 54
Control Unit,
Calls button, 23
Disconnected,
Data Service,
10
Clicking, 23
13, 23, 26, 32,
26, 43, 45, 47
Feature Key
Clear Alarms,
42, 63, 66, 71,
defaults, 7, 8,
Server, 54
15
79
10, 13, 15, 36,
Connected
Clear All, 13,
Displayed
37
Announcement,
53, 54, 56, 60
Value, 37, 43,
50804, 10
32, 76
CLI/ICLID, 80
45, 47
de-installation,
Connected
clicking, 23, 41,
Displays, 5, 7,
10
Blind, 32
42, 43, 45, 47,
8, 10, 12, 13,
Delay Between
Connected
81
14, 15, 17, 19,
Analog Line, 80
Caller ID, 23,
Alarms, 81
20, 21, 23, 26,
Destination, 7,
26
Clear
31, 36, 37, 41,
23, 26, 63, 66,
Connected
Abandoned
42, 43, 45, 47,
71, 83
WAN, 32
Calls button,
54, 56, 60, 63,
reported, 26
Connection, 5,
23
76, 80, 81, 84
Destination
7, 10, 26, 47
System, 41
SSA, 14
End, 23, 26, 63,
connection
Trunks, 42,
66, 71
during, 10
43, 45, 47
System Status Application (SSA)
Page 88
IP Office
15-601758 Issue 2a (26th August 2007)
Index
Hunt Group Call
B-channel,
Expansion
displays zero,
Overflowing, 71
32
Modules, 19,
56
Second Hunt
Full, 23
35, 42
double-clicking,
Group, 71
Full Details, 13
Expansion
35
Hunt Group
Full Details
Units
Extensions,
Calls Being
button, 23
Constantly
35
Answered, 71
Gateway
Rebooting, 81
Trunks, 41
Hunt Group
Address, 47
expiry, 26
Down, 17, 32,
Calls Sent, 71
Gateway IP, 47
Express, 17
47, 56
Voicemail
Group, 8, 15,
Extension
DS, 17, 35
After Ringing
26, 54, 71
Button
DS 16, 17
Hunt Group
Users, 26
Selection, 66
DS 30, 17
Members,
Group ID, 54
Extension
DS Port, 35
71
Outgoing, 54
Selection, 21
DS16 V2, 17
Hunt Group
group/usernam
Extension
DS30 V2, 17
Member, 71
e, 26
Status, 12, 32,
Dsun.java2d.no
hunt group
Guide, 14
36, 37, 66, 84
ddraw, 10
name, 26, 37,
H.323, 19, 26,
view, 12
DT, 17
43, 45, 47
35, 37, 47, 54,
Extension
DT16, 17
Hunt Group's
56
Summary, 12,
DT30, 17
Queue, 26, 32,
end, 56
13, 35, 36
Dual E1, 17
37, 43, 45, 47,
selecting, 35
Extension
Dual E1R2, 17
71
H.323
Traces, 61
Dual T1/PR1,
ICLID, 56
Extensions, 19,
extension/trunk,
17
ID, 26, 32, 54,
35, 54
61
during, 10
80
H.323 Trunk,
Extensions, 12,
60, 10
include traces,
41, 47, 56
13, 15, 19, 21,
dxdiag tool, 10
13
H.323 Trunk
26, 32, 35, 36,
calling, 10
Includes, 5, 8,
Summary, 41,
37, 54, 63, 66,
E1, 17
13, 15, 20, 26,
47
71, 76, 80, 84
E1R2, 17
32, 37, 71
H.323/SIP, 26
double-
Either
shortcode,
Have Poor
clicking, 35
DirectMedia, 47
26
Speech Quality,
extensions/trun
Either 'Internal,
Incoming, 23,
83
ks, 19
20
26, 32, 37, 42,
Held, 32, 61
External
Either On, 37,
43, 56, 63, 66
Conference,
Number, 37
47
Abandoned,
32
F1, 14
Either RTP
42
Held, Held, 32
failed/cleared,
Relay, 47
Alerting, 32
Transfer, 32
32
Enable
Call, 56
Help, 14
Feature Key
Faststart, 47
Caller ID,
HH, 13
Server, 54
end, 26, 32, 37,
23, 26
Hold, 20, 32,
connect, 54
43, 45, 47, 56,
Calls, 37, 43
34, 53
Feature Key
61, 83
count, 42
Hold button, 32
Server
H.323, 56
DID, 23, 26
Hold
Connection
Originating,
Outside Call,
Elsewhere, 32
Failure, 54
26
66
Hold Reminder,
Feature Key
RTP Media
Tracing, 63
32, 34
Server IP
Stream, 47
Incoming
Hold Source, 20
Address, 54
SCN, 83
Abandoned, 42
holdmusic.wav
file, 10, 14, 15,
Enter, 8, 54
blank, 42
file, 20
20, 61
New User
Incoming
Home
Select, 15
Name, 8
Alerting, 32
Extension
Flash, 17, 32
Error, 5, 13, 54,
Incoming Calls,
Number, 36, 37
Follow Me, 26,
56, 60, 79, 80,
32, 42, 56, 61,
Hour
37
81
63, 66, 71
Performance
Forward On
Last Date,
Tracing, 63
History, 56
Busy, 37
54, 56, 60
indicate, 13, 17,
Hunt Group, 23,
Forward On No
Error
23, 26, 32, 35,
26, 32, 37, 43,
Answer, 37
Description, 54,
54, 56, 66, 76,
45, 47, 71, 76
Forward
56, 60, 80
79
Hunt Group Call
Unconditional,
error values, 13
Outgoing
Being Directed,
37
European
Group ID, 54
71
Forwarding, 26
ISDN, 32
free, 20, 32
System Status Application (SSA)
Page 89
IP Office
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
Loop Start, 23,
LCR, 26
IP Office 406,
Information
56, 80
LEDs, 32
17
Panel, 12, 41
Line
Line, 10, 13, 23,
IP Office 406
initiation/setup,
SubType, 80
26, 32, 37, 41,
V2 DS, 17
23
Lost Alarms, 53
42, 43, 45, 47,
IP Office 406
Insert, 7
MAC, 35, 36,
54, 56, 63, 66,
V2 DS 16M, 17
CD, 7
37
79, 80, 85
IP Office 406
Install, 7
MAC Address,
Line
V2 DT, 17
Installing, 7
35, 36, 37
Appearance,
IP Office 406
Application,
Main, 12, 71
32, 66
V2 DT 16M, 17
7
Manager, 5, 8,
Line ID, 42, 45
IP Office 412,
Insufficient DID
10, 15, 47, 54,
Line ID/URI
17
Digits, 56
76, 79, 80, 83,
Group/Channel,
IP Office 500,
INVITE, 26, 56
84
37, 43, 45, 47
17, 35
IP Office
Manipulating,
Line Number,
structure, 17
sends, 56
61
26, 47, 85
System
SIP, 26
Traces, 61
line originating,
Hardware
IP, 7, 8, 10, 13,
Memory Free,
66
Summary,
14, 15, 17, 19,
20
call, 66
17
20, 23, 26, 32,
Message
Line Protocols,
IP Office
35, 36, 37, 43,
Waiting, 37
45
Admin, 7
45, 47, 54, 56,
Missed Frames,
line shows, 13
IP Office Admin
63, 66, 71, 76,
85
Line Sub Type,
Suite, 7
79, 80, 81, 83,
MM, 13
42
IP Office
85
Modem Card,
Line SubType,
Control Unit,
Select, 19
17, 20
43, 80
20, 81
IP 500 System
Modem
Loop Start,
IP Office keeps,
Hardware
Channels, 5,
80
53
Summary, 13
20, 54
Line Type, 42,
count, 53
IP Address, 7,
Module
43, 45
IP Office
13, 17, 35, 36,
Number, 17, 36,
line/channel, 23
Manager, 7
37, 47, 54, 56
37, 45
Line/Slot/Port,
refer, 7
IP Office, 7, 8,
Module Type,
43
IP Office
10, 14, 15, 17,
17
line/trunk, 80
matches, 63
20, 23, 26, 32,
Module XX, 35
Link Alarms, 60
IP Office PRI,
35, 43, 45, 47,
Module/Slot/IP
listening, 32, 76
85
56, 63, 66, 71,
Address, 36, 37
Announcem
IP Office sends,
76, 79, 80, 81,
MOH, 20
ent, 76
56
83, 85
Monitor, 5, 54,
ringback, 32
INVITE, 56
alter, 15
83
Lite, 37
IP Office User,
Check, 79,
MSN, 56
Loader, FPGA,
63, 66
80, 83
MSN routing,
13
IP Trunk Line
open, 80
56
Locate, 15
Number, 56
signalling,
Multicast, 26
log, 13, 14, 15,
IP412, 17
63
multicasting, 76
17, 23, 26, 32,
ISDN Calls
state, 5
multicasting
36, 37, 80, 84
Cutting Off, 79
voicemail,
call, 76
Avaya
java, 10
26
My, 66
Technical
Kbytes, 20
IP Office 3.2, 8
N/A, 32
Support, 15
number, 20
IP Office 4.0, 5,
N12, 85
login, 14, 54
Last Date, 20,
7, 76
set, 85
attempted,
54, 56, 60
part, 5
NA Phone, 17
54
Congestion,
IP Office 4.0
NA Phone 16,
returns, 14
20
Admin, 7
17
Logoff, 14, 15
Error, 54,
IP Office 4.0
NA Phone 30,
Logon, 10, 15,
56, 60
Administrator
17
54
Last System
Application CD,
Navigation
Logon Failure,
Restart, 54
7
Panel, 12, 17,
54
Launch
IP Office 4.0
23, 35, 42, 43,
Logon Failure
Manager, 8
DVD, 7
45, 47, 54, 56
Due, 54
Launching, 10
IP Office 403
New, 8, 10, 26,
User
SSA, 10
DS, 17
34, 36, 37, 61
ID/Password
SSA
IP Office 403
New Messages,
, 54
Independentl
DT, 17
36, 37
y, 10
System Status Application (SSA)
Page 90
IP Office
15-601758 Issue 2a (26th August 2007)
Index
Caller ID, 80
PC running
End, 26
Number, 36,
QoS, 47
Monitor, 54
Originator, 23,
37
Quad BRI, 17
PC running
26, 34, 63, 66,
New User
Queuing, 32
voicemail, 54
71, 76, 79, 83
Name, 8
Announcem
PCB, 13
Check, 83
Enter, 8
ent, 32
PCMCIA, 17
reported, 26
New User
RAS, 26, 43,
Peer Domain
Originator End
Password, 8
45, 47, 54
Name, 47
Party, 23
Next, 7, 10, 12,
Read, 8, 15, 37
Phone 16 V2,
Originator
13, 37, 43, 45,
Read All
17
figures, 83
47, 53
Configuration,
Phone 30 V2,
Other Party on
No Caller ID,
8, 15
17
Call, 37, 43, 45,
37, 43, 45, 47,
reasons, 10, 54,
Phone
47
80
79, 84
Manager, 37
Out, 32, 47, 56,
None, 17, 37,
DirectX, 10
Phone Manager
61, 85
43, 45, 47
Reboot, 42, 53,
Type, 37
Service, 32,
Normal Power-
54, 81
Phone Ports,
85
up, 54
Receive Jitter,
19, 35
set, 32
Not Disturb, 37
26, 47, 83
Phone User
Outgoing, 32,
Number, 14, 20,
Receive Packet
Unable, 84
37, 42, 43, 45,
23, 26, 32, 35,
Loss, 26, 47, 83
Dial Out, 84
47, 54, 56
36, 37, 42, 43,
Red Alarm, 56
plugging, 81, 85
Alerting, 32
45, 47, 54, 56,
Red Alarm
PRI, 85
Calls, 37, 43
66, 81, 82, 85
Active on
TDM, 81
Group ID, 54
Administere
Trunk, 56
Port, 13, 19, 32,
Trunk
d Channels,
Redirected, 26,
35, 36, 37, 43,
Group, 54
43, 47
63
45, 56
Outgoing
Administere
Station, 26
Port Number,
Alerting, 32
d Trunks, 45
Twin, 26
35, 36, 37, 43,
Outgoing Call,
Calling, 37
Reduced Active
45, 56
63
Calls, 42
Calls, 23
Port
Tracing, 63
Channels,
refer, 7
Number/MAC
Outgoing calls,
20, 43
IP Office
Address, 36
32, 42, 56, 61,
DID, 56
Manager, 7
Port/MAC
63
Kbytes, 20
Refresh, 13, 15,
Address, 37
Outgoing Group
New
36
pre-4.0, 7
ID, 54
Messages,
Re-install
Pre-Alert, 32
indicate, 54
36, 37
DirectX, 10
Presentation
Outgoing Trunk,
PRI, 85
Relative Time,
Digits, 56
54, 56
Trunks, 45
13, 56
PRI, 85
Outside Call,
Number
Remove, 7
number, 85
66, 71
Unobtainable,
Remove
plugging, 85
Incoming, 66
32
Programs, 7
PRI Line, 85
Outside Caller,
number/name,
reported, 5, 13,
Primary, 37
63, 66, 71
26
15, 26, 34, 43,
Primary User
Overview, 14
Occurrences, 5,
45, 56, 63, 66
Name/Number,
Park, 26, 32,
54, 56, 60, 81
Destination,
37
34, 37, 43, 45,
Off, 13, 14, 37,
26
Print and/or
47, 66
47, 66, 79
Originator,
Save As, 61
Park Reminder,
office/network,
26
PRI's Smart
32, 34
79
Reset button,
Jack, 85
Park Slot, 26,
offline, 14, 15
42
Pro, 37
32, 34, 37, 43,
OK, 8, 14, 15
Resources, 5,
Professional, 17
45, 47
Open, 7, 14, 15,
12, 20, 54, 82
Program
part, 5
80, 83
Resources Not
Files/Avaya/IP
IP Office 4.0,
CD, 7
Available, 54
Office/System
5
IP Office, 80
Response
Status, 10
passcode, 54
SSA, 14
Failure, 56
Programs, 7, 10
Password, 8,
Operator, 8, 54
Resume, 13,
Properties, 15
10, 54
Original Target,
23, 61
provides, 10,
Pause button,
26
Resume button,
13, 20, 23, 26,
61
Originated/Ans
61
37, 42, 47, 56,
PC, 7, 10, 54
wered, 37, 43,
Resumes
63, 79, 80
PC running
45, 47
updating, 13
24 hour, 56
Manager, 54
Originating, 26
System Status Application (SSA)
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IP Office
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System Status Application User Guide
SSA
Shortcode
Overflowing,
retargeted, 26
Independently,
Matched, 26, 63
71
Retargeting, 26
10
Show Blanks,
Secondary, 37
Retargeting
Launching,
13, 56
Secondary User
Count, 26
10
Show Zeros,
Name/Number,
Returning Calls,
SSA traces, 63
13, 56
37
34
ssaviewer.jar,
Signal, 56, 63
Security
Returns, 13, 14,
10
IP Office, 63
Manager, 8
34, 82
ssh file, 15
Signal on
Security
login, 14
Start Point, 37,
Trunk, 56
Settings, 8, 10
System
43, 45, 47
Silence
Assigning, 8
Hardware
Starting, 10
Suppression,
Seize Failure,
Summary,
Application,
47
56
13
10
SIP, 26, 41, 47,
Select, 7, 8, 10,
RFC 1889, 26,
State, 5, 15, 21,
56
12, 13, 14, 15,
47
23, 26, 32, 37,
INVITE, 26
19, 21, 23, 26,
Rights Groups,
43, 45, 47, 63,
SIP Trunk, 26,
32, 35, 37, 41,
8
66, 76
41, 47, 56
43, 45, 47, 54,
Ringback, 32
IP Office, 5
SIP Trunk
66, 80, 85
listening, 32
Time, 26
Summary, 41,
24 Hour
Ringback/Incom
Station, 26
47
Performance
ing Alerting, 32
Redirecting,
slo, 15
History, 85
Ringing/Queuei
26
Slot, 17, 35, 36,
file, 15
ng At, 23
Status, 8, 10,
37, 43, 45, 81,
H.323, 35
Round Trip
12, 14, 15, 19,
85
IP, 19
Delay, 26, 47,
32, 36, 37, 41,
Slot/Module, 45
Transfer
83
43, 45, 47, 66,
Small
button, 66
Routing, 43
83, 84
Community
Select File, 8,
Digits, 43
Status Rights
Networking, 47,
10, 54
RTP
Groups, 15
83
Sent, 26, 37,
Connection
string, 26
Small Office
43, 45, 47, 61,
Type, 26
Automated
Edition, 17, 20
71
RTP IP
Attendant,
Small Office
Voicemail,
Address, 47
26
Edition 2T, 17
71
RTP Media
structure, 12,
Small Office
Service, 8, 10,
Stream, 47
17
Edition 4T, 17
26, 32, 43, 45,
end, 47
IP Office
Snapshot, 8,
47, 54, 56, 79,
RTP Relay, 47
500, 17
14, 15, 23
85
RTPRelay, 26
subnet, 35
SNMP, 54
Out, 32, 85
running, 7, 23,
synchronization
attempting,
Trunk Went
54, 82
, 56
54
Out, 56
Admin, 7
System, 7, 8,
So8, 17
Service Alarms,
SSA, 23, 54
10, 12, 13, 14,
softphone, 37
54
VoiceMail
15, 17, 20, 23,
Software
Service Group
Pro, 82
26, 32, 36, 41,
Upgrade, 54
Membership, 8
Save, 8, 13, 14,
42, 43, 45, 47,
SSA, 5, 7, 8,
service pack,
15, 26, 37, 43,
54, 56, 63, 82,
10, 12, 14, 15,
10
45, 47, 54, 56,
83
17, 23, 26, 32,
Service User
60, 61
Clicking, 41
47, 54, 63, 66,
Name, 8
Save As, 13,
System
76, 79, 80, 81,
Service Users,
26, 37, 43, 45,
Hardware
82, 83, 84, 85
8
47, 54, 56, 60
Summary, 13,
access, 10
Services Base
Save Security,
17
Displays, 14
TCP Port, 10
8
IP Office
Launching,
Set, 10, 26, 32,
Saved
500, 17
10
37, 76, 79, 85
Configuration,
Returns, 13
Opens, 14
N12, 85
54
System
running, 23,
Out, 32
SCN, 26, 83
Resources, 5,
54
Yes, 26
end, 83
20, 54
SSA
setup.exe, 7
SCN VoIP Calls
System Status,
application, 14
shortcode, 26,
Echo, 83
10
Closes, 14
54, 63
Second Hunt
System Status
SSA fails, 10
Includes, 26
Group, 71
Access, 8
shortcode 8N,
Hunt Group
63
Call
System Status Application (SSA)
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15-601758 Issue 2a (26th August 2007)
Index
Voice
URI Group, 26,
Transfer
System Status
Networking, 47
47
Return, 32, 34
Application, 5,
Voicemail, 5,
URL, 26
Transfer/Confer
83
20, 26, 32, 34,
Use, 7, 10, 20,
ence, 32
System Status
37, 43, 45, 47,
23, 26, 32, 43,
transfers, 26,
Group, 8
54, 63, 71, 76,
45, 47, 54, 82
32, 34, 61, 63,
System Status
82
Use Elsewhere,
66
Rights Groups,
calling, 82
32
Held, Held,
15
IP Office, 26
Use
32
System, User,
Sent, 71
Inaccessible, 32
voicemail,
26
transfers, 63
User
63
T1, 23
Voicemail After
ID/Password,
Transmit Jitter,
T1 Ground
Ringing, 71
54
26, 47, 83
Start, 23
Voicemail After
Logon
Transmit
T1 Loop Start,
Ringing Hunt
Failure Due,
Packet Loss,
23
Group
54
26, 47, 83
T1/PR1, 17
Members, 71
User Initiated,
Troubleshooting
T1/PRI, 56
Hunt Group
54
, 61
T3, 37
Calls Sent,
user name, 26,
Using
TCP, 10, 56
71
37, 43, 45, 47
Traces, 61
closes, 10
Voicemail
User Receives
Trunk Alarms,
TCP Sync, 56
Announcement,
Busy When
56
TDM, 81
26
Calling, 82
Trunk Alarms
plug, 81
Voicemail Box,
userId/passwor
Selection, 56
Telephone
37, 43, 45, 47,
d, 54
Trunk Group,
Type, 36, 37
54, 63
Users, 7, 8, 10,
13, 54
Test, 10
VoiceMail Call,
15, 26, 32, 36,
Outgoing, 54
DirectX, 10
26, 37, 43, 45,
37, 43, 45, 47,
Trunk Ports, 19,
Time, 5, 7, 10,
47
54, 56, 63, 79,
41
13, 14, 15, 20,
VoiceMail Call
82, 84
Trunk
23, 26, 32, 37,
Flow, 37, 43,
Group, 26
Summary, 32
42, 43, 45, 47,
45, 47
Using Traces,
Trunk Traces,
54, 56, 60, 76,
Voicemail
61
61
80, 81, 82
Channel
Troubleshoo
Trunk Used, 26
State, 26
Reservation, 82
ting, 61
Trunk Went
timeout, 26, 32,
Voicemail
Utilization
Out, 56
63
Channels, 5,
Summary, 13,
Service, 56
times following,
20, 54, 82
42
trunk/channel/e
13
VoiceMail Pro,
Applies, 13
xtension/button
timeslot, 32
26, 82
utilize, 5
s, 61
Total Call
running, 82
V2, 17
Trunks, 12, 13,
Duration, 42
VoiceMail
VCM Channels,
19, 20, 23, 26,
Total Channels,
Pro/Lite, 54
5, 20
32, 37, 41, 42,
47
VoiceMail
VCM1, 17
43, 45, 47, 56,
Total Ring
Pro/Lite/Embed
VCM10, 17
76, 79, 80, 83,
Time, 42
ded, 82
VCM16, 17
85
Trace All, 13,
Voicemail
VCM2, 17
clicking, 42,
37, 43, 45, 47,
Ringback, 32,
VCM20, 17
43, 45, 47
61, 79
34
VCM24, 17
Double-
Trace Clear, 13,
Voicemail
VCM3, 17
clicking, 41
26
Storage, 54
VCM30, 17
Number, 45
Tracing, 61, 63
Voicemail
VCM4, 17
Trunks Line
Incoming, 63
Storage Full, 54
VCM5, 17
Selection, 41
Incoming
Voicemail
VCM8, 17
TUI, 26
Calls, 63
Storage Nearly
VCMs, 5, 17,
Twin, 26, 37
Manipulating
Full, 54
20, 26, 47, 54
Redirected,
, 61
Voicemail
view, 12, 15,
26
Outgoing
System, 54
23, 26, 32, 43,
txt, 13, 61
Call, 63
voicemail
47, 56, 61, 71,
txt file, 13
Transfer button,
Telephone User
79, 81, 82, 83
Type, 5, 15, 26,
66
Interface, 26
Active Calls,
31, 37, 42, 45,
selects, 66
VoIP, 5, 19, 26,
23
63, 76
Transfer Count,
42, 47, 83
Extension
URI, 26, 47
26
Status, 12
System Status Application (SSA)
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15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
VoIP Trunk
WAN, 32
Wireless
Yellow Alarm
Summary, 47
WAN3, 17
Access Point,
Active on
VoIP Trunks,
wav file, 20
17
Trunk, 56
19, 26, 42, 47,
Windows 2000
WrapUp, 32
Yes, 7, 26
83
Advanced
Wrapup state,
Set, 26
waiting, 32, 76
Server, 10
32
yyy.yyy.yyy.yyy,
Announcem
Windows
XX, 35, 54, 56
56
ent, 76
Control Panel, 7
xxx, 56
YYYYY, 56
Caller ID, 32
Windows logon,
XXX.XXX.XXX.
YYYYYYYYY,
Waiting
7
XXX, 54
54
Announcement,
Windows Start
Yellow Alarm,
76
icon, 10
56
System Status Application (SSA)
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System Status Application (SSA)
Page 95
IP Office
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
Performance figures and data quoted in this document are typical, and must be specifically
confirmed in writing by Avaya before they become applicable to any particular order or contract.
The company reserves the right to make alterations or amendments to the detailed
specifications at its discretion. The publication of information in this document does not imply
freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and registered to Lucent
Technologies have been transferred or licensed to Avaya.
All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively,
of Avaya Inc. All other trademarks are the property of their respective owners.
This document contains proprietary information of Avaya and is not to be disclosed or used
except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to
"wgctechpubs@avaya.com".
© 2007 Avaya Inc. All rights reserved.
Avaya
Unit 1, Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
United Kingdom
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://www.avaya.com/ipoffice/knowledgebase
System Status Application (SSA)
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IP Office
15-601758 Issue 2a (26th August 2007)
