IP Office
System Status Application (SSA)
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
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Table Of Contents
Contents
Introduction to SSA .................................... 5
Trunks.........................................................41
Overview...............................................................5
Trunks.................................................................41
Installing the Application.......................................7
Trunks Line Selection .........................................41
Assigning Security Settings .................................. 8
Utilization Summary ............................................42
Starting the Application.......................................10
Status..................................................................43
Using the Application..........................................12
Digital Trunk Summary...................................43
Overview ........................................................ 12
Analog Trunk Summary .................................45
Navigation Panel............................................12
VoIP Trunk Summary.....................................47
Button Bar ...................................................... 13
Alarms.........................................................53
Menu Bar ............................................................ 14
Alarms.................................................................53
Overview ........................................................ 14
Last System Restart ...........................................54
Help................................................................14
Service Alarms....................................................54
Snapshot........................................................15
Logon Failure Due to User ID/Password........55
System ....................................................... 17
Feature Key Server Connection Failure.........55
System Hardware Summary...............................17
Resources Not Available................................56
Control Unit Port ................................................. 19
Trunk Alarms Selection.......................................56
Phone Ports........................................................19
Trunk Alarms ......................................................56
Trunk Ports ......................................................... 19
Digital Trunks .................................................56
Expansion Modules ............................................ 19
Alarms ............................................................57
H.323 Extensions ............................................... 19
24 Hour Performance History.........................59
VoIP Trunks........................................................19
Link Alarms .........................................................60
System Resources ............................................. 20
Tracing........................................................61
Extension Selection ............................................ 21
Overview .............................................................61
Calls ........................................................... 23
Analog Trunk ......................................................63
Active Calls.........................................................23
Extension ............................................................66
Abandoned Calls............................................24
Hunt Group .........................................................71
Reduced Active Calls.....................................25
Announcements ..................................................76
Call Details ......................................................... 26
Troubleshooting ........................................79
Originator ....................................................... 27
ISDN Calls Cutting Off ........................................79
Destination ..................................................... 28
Delay Between Analog Line and Extension ........80
Call Target/Routing Information ..................... 30
Expansion Units Constantly Rebooting ..............81
Conference Details ............................................. 31
User Receives Busy When Calling .....................82
Call States .......................................................... 32
SCN VoIP Calls Echo or Have Poor Speech
Callback and Returning Calls ............................. 34
Quality.................................................................83
Extensions................................................. 35
Phone User Unable to Dial Out ..........................84
Extensions .......................................................... 35
PRI Line is Out of Service...................................85
Extension Summary ........................................... 36
Index ...........................................................86
Extension Status.................................................37
System Status Application (SSA)
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Introduction to SSA
Overview
The System Status Application (SSA) is a diagnostic tool for system managers and administrators, in order to
monitor and check the status of IP Office systems. SSA shows both the current state of an IP Office system and
details of problems that have occurred.
To assist with fault finding and diagnosis, the information reported is a combination of real-time and historical
events as well as status and configuration data.
SSA provides real-time status, historic utilization and alarm information for ports, modules and expansion cards on
the system.
SSA connects to all variants of IP Office 4.0 and higher software, using an IP connection that can be remote or
local.
SSA provides information on the following:
·
Alarms
SSA displays all alarms which are recorded within IP Office for each device in error. The number of
occurrences and the date and time of the last occurrence are recorded.
·
Call Details
Information on incoming and outgoing calls; including call length, call reference and routing information.
·
Extensions
SSA details all extensions (including device type and port location) on the IP Office system. Information on
the current status of a device is also displayed.
·
Trunks
IP Office trunks and connections (VoIP, analog and digital) and their current status are displayed.
·
System Resources
IP Office includes central resources that are utilized to perform various functions. These resources include:
·
Voicemail Channels
·
Conference Channels
·
Data Channels
·
VCM Channels
·
Modem Channels
Diagnosing these resources is often critical to the successful operation of the system.
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System Status Application User Guide
System Status Application (SSA)
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Introduction to SSA
Installing the Application
SSA is a component of the IP Office 4.0 Admin suite of applications. This suite is supplied on the IP Office 4.0
Administrator Application CD and the IP Office 4.0 DVD.
To install SSA:
1. If a pre-4.0 version of the IP Office Admin suite is installed, it must be removed. To do this:
a. From the Windows Control Panel, click Add or Remove Programs.
b. Click IP Office Admin Suite and then click Remove.
2. Insert the CD. The installation process should auto start. If it does not auto start, open the CD contents and
double-click setup.exe.
3. Select the language you want to use for the installation process and click Next.
4. Select whether only the current Windows logon account should be able to run the Admin suite applications
or whether they will be available to all users of the PC. Click Next.
5. If required, select the destination to which the applications should be installed. Avaya recommends that you
accept the default destination. Click Next.
6. The following screen is used to select which applications in the suite should be installed:
next to
Clicking on each application will display a description. To change the installation selection, click
each application. When you have selected the installations required, click Next.
7. Click Install.
8. Following installation, you will be prompted whether you want to run the IP Office Admin Suite. To run the
suite, click Yes.
Notes
·
SSA is not a configuration tool for IP Office systems. For information on configuration, refer to IP Office
Manager.
·
There can be up to two SSA clients connected to an IP Office unit at one time. However, two connections
are not permitted from clients at the same IP address.
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System Status Application User Guide
Assigning Security Settings
If this is a new IP Office installation or you have not altered the default security settings, then the standard users
(Administrator, Manager and Operator) will all have SSA access rights.
If you are upgrading from IP Office 3.2 software and you have used Security Manager to alter any of these
accounts, no SSA access rights will be created for them. You will need to create the SSA access rights in Manager
before SSA can be connected. You can also create additional access accounts.
To create security settings for SSA access in Manager:
1. Launch Manager and select File | Advanced | Security Settings...
2. Select the appropriate IP Office unit and click OK.
3. Enter the security Service User Name and Password.
4. In the Security Settings panel, click Rights Groups.
5. In the Rights Groups panel, select System Status Group.
6. In the Rights Group: System Status Group panel, ensure that System Status Access is checked as
displayed below:
If you want to take SSA snapshots that includes system configuration, ensure that Read all configuration
is also checked.
7. In the Security Settings panel, select Service Users.
8. Right-click in the Service Users panel and click New. The following screen is displayed:
9. Enter a New User Name and New User Password and click OK.
10. In the Service Users panel, select the new service user name you have just created.
11. In the right hand panel, under Service Group Membership, ensure that System Status Group is
checked, as displayed below:
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Introduction to SSA
12. Click OK.
13. To save the security settings to IP Office, select File | Save Security settings.
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System Status Application User Guide
Starting the Application
There are two ways that SSA can be launched, independently or via Manager.
Note
·
If you are using a PC with a low specification, SSA may take some time to start up. Launching SSA
independently of Manager may improve the time taken to start the application.
Launching SSA Independently
To launch SSA independently:
1. Click the Windows Start icon and select Programs | IP Office | System Status. The following screen is
displayed:
2. Logon using your chosen user name and password.
Note
·
In order to provide access to the SSA service, the Services Base TCP Port field must match the value set
for the target control unit (From Manager, select File | Advanced | Security Settings | System). The field
defaults to 50804 in both Manager and SSA.
Launching SSA from Manager
To launch SSA from Manager:
1. Select File | Configuration and then File | Advanced | System Status. The Logon screen is displayed.
2. Logon using your chosen user name and password.
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Introduction to SSA
Auto Reconnect
By default, the Auto reconnect check box is unchecked.
If Auto reconnect is checked and there is no response from the switch after 15 seconds, the following pop-up
message is displayed:
There is a problem connecting to the Control Unit. Trying to continue current connection
·
If the switch responds in the next 45 seconds, the pop-up disappears and the session continues.
·
If the switch does not respond in 60 seconds since the last switch response, the following pop-up message
is displayed:
There is a problem connecting to the Control Unit. Trying to establish new connection
The viewer attempts reconnection until successful. The pop-up then displays:
Connection to Control Unit restarted
·
If the switch closes the TCP connection during the 60 seconds, the following pop-up message is displayed
immediately:
There is a problem connecting to the Control Unit. Trying to establish new connection
The viewer attempts to reconnect.
Note
·
If SSA fails to start up on Windows 2000 Advanced Server, run CMD and select the directory in which the
SSA components are installed (by default this will be C:\Program Files\Avaya\IP Office\System Status).
Then run the following command:
java -Dsun.java2d.noddraw=true -jar ssaviewer.jar
This disables the use of DirectX from Java. If SSA starts up, this suggests your system has a DirectX
problem.
Possible reasons for DirectX problems:
·
DirectX is not properly installed (e.g. an installation or a de-installation of a program has corrupted
one or more DirectX files). Test the DirectX setup by calling the dxdiag tool from the command
line. Re-install DirectX or the latest service pack for your system.
·
The driver of the graphics card is not fully compatible with the installed DirectX version. Update to
the latest driver version.
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System Status Application User Guide
Using the Application
Overview
This section describes how to navigate and access the features available in SSA.
The following screen shows the layout of the application:
Navigation Panel
The Navigation Panel displays a list of SSA features that can be selected.
To view more options, expand the structure by clicking + next to the feature.
To view summary and specific details in the Information Panel:
·
Summary
To view summary information, click a feature in the navigation panel.
For example; click Extensions and the Extension Summary screen is displayed.
·
Specific
To view detailed information, double-click a feature in the navigation panel to display a list of items and
then click an item to view specific details in the information panel.
For example; double-click Extensions to display a list of extensions and then click an extension to view the
Extension Status screen.
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Introduction to SSA
Button Bar
The table below provides a description of the various buttons available from the Button Bar:
Button
Description
The Active Calls screen splits to display a list of incoming calls on a trunk where the caller
Abandoned
disconnected before the call was first answered
Calls
Applies to the 24 Hour Performance History. Each line shows the absolute time at which the
Absolute Time
reported 15 minute period started (HH:MM in 24 hour clock format). See also Relative Time.
Returns to the previously selected screen.
Back
Displays call details/traces. Only valid when a single row showing an active call is selected.
Call Details
Clears all the alarms that have been selected. Any alarm still active will remain with the
Clear
count of 1.
Clears all listed abandoned calls, updates the date and time and enables further abandoned
Clear
calls to be logged.
Abandoned
Calls
Clears all listed alarms. Any alarm still active will remain with the count of 1.
Clear All
Available for call details when the call is connected to a conference.
Conference
Details
Available from the IP 500 System Hardware Summary. Shows more information about the
Details
system, e.g. Loader, FPGA and PCB versions.
Clears the current call.
Disconnect
Applies to Active Calls. Resumes the full display.
Full Details
Stops the screen from updating. Applies to screens that are continually updated. See also
Pause
Resume.
Pings the IP address of the displayed extension or trunk.
Ping
Prints all information available in the current screen (including any information currently
Print
scrolled off).
Updates the screen. Applies to screens that are not automatically updated, such as
Refresh
Extension Summary.
Applies to the 24 Hour Performance History. Indicates how far into the 15 minute interval the
Relative Time
line is (e.g. 3 minutes will show as 00:03). The times following that will be displayed in
relationship to the current time as HH:MM (e.g. subtract 15 minutes from the current interval
to get the next one).
Applies to the Utilization Summary. Resets all counters and timers to 0.
Reset
Resumes updating screen in real time.
Resume
Saves all information that is available on the screen. By default, the information is saved as
Save As
a .txt file. For screens that include traces, the trace only can be saved as a .csv file.
Applies to 24 Hour Performance History. 0 error values for each line appear as blanks.
Show Blanks
Applies to 24 Hour Performance History. 0 error values for each line are displayed.
Show Zeros
Returns to the System Hardware Summary. See also Details.
Summary
Starts a trace of the rows selected. The trace is displayed for each call associated with the
Trace
selected trunk ports or extension button. See Tracing.
Starts a trace for the whole trunk group or extension. The trace is displayed for all calls
Trace All
associated with the trunk or extension.
Clears the trace and continues tracing.
Trace Clear
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System Status Application User Guide
Menu Bar
Overview
From the menu bar, you can select the following options:
·
Help
Opens the SSA help system.
·
LogOff
Logs off of the control unit and returns to the login screen.
·
Exit
Closes the SSA application.
·
About
Displays the SSA version number and copyright information. To close, click OK.
·
Snapshot
Captures the complete status of an IP Office system at a particular time and saves this to file. SSA can
then be used offline to browse this information.
Help
To open the help system, click Help from the menu bar. Alternatively, click F1.
If applicable, the help will open at the page relating to the screen currently displayed, otherwise About this Guide
is displayed.
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Introduction to SSA
Snapshot
Snapshot allows the IP Office system status to be captured and saved. The snapshot can then be viewed offline at
a later time.
To take a snapshot
1. From SSA, click Snapshot:
2. The options include switch configuration and Snapshot only are selected by default.
·
Include switch configuration
The user must have Read All Configuration enabled in the System Status Rights Groups (see
Assigning Security Settings).
The same snapshot file can be opened in SSA (to examine the status of the system at the time of
the snapshot) and in Manager (to examine the configuration of the system at the time of the
snapshot).
·
Snapshot only/Continuous log
Select either a single snapshot of the current status or a continuous log of the status until logging is
stopped. Note that with continuous logging, SSA must be left running and cannot be used for other
activities without first stopping the logging.
·
Snapshot only
If this option is selected, when OK is clicked, SSA will request where you want to save the
snapshot .ssh file. A default file name that includes the system name, date and time is
shown but this can be replaced if required.
·
Continuous log
If this option is selected, when OK is clicked a further menu will ask for the logging settings
to be used.
Select the settings required and click OK. SSA will then request where the .slo file should
be saved. Once logging has started, the following menu is displayed. Selecting LogOff will
close SSA and end the logging.
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To open a snapshot
The menu options and buttons that relate to live information capture (such as Refresh) or that alter the IP Office
state (such as Clear Alarms) are not available. The menu options Snapshot and LogOff are replaced by
Properties and Close. Properties shows when the snapshot was taken and by whom.
1. From the Logon screen, click the Offline tab:
2. Click Select a file...
3. Locate the saved snapshot .ssh or .slo file and click Open to display the file.
4. For .slo continuous log files, the menu bar option Replay can be used to display a menu for controlling the
playback of the log file.
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System
System Hardware Summary
When you first log on to SSA, the System Hardware Summary screen is displayed, detailing information about the
system modules. The format and layout of the screen will vary according to the type of IP Office control unit.
For IP Office 500 control units the Details button allows additional information to be displayed. This additional
information can be hidden again by clicking on the Summary button.
IP400 Series Control Unit System Hardware Summary
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System Status Application User Guide
IP Office 500 System Hardware Summary
IP Office 500 System Hardware Details
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System
Control Unit Port
Select an item to display control unit ports.
Phone Ports
Select a port to display the extension status.
Trunk Ports
Select a port to display data for digital trunks.
Expansion Modules
Select a module to display its extensions/trunks.
H.323 Extensions
Select an IP phone category.
VoIP Trunks
Select to display the trunk data.
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System Status Application User Guide
System Resources
The System Resources screen provides a summary of key sources and their current usage in the system.
The following information is displayed:
·
Music on Hold Source
Music on Hold (MOH) is provided by IP Office as either an internally stored file or an externally connected
audio input:
·
Internal
The system is using a holdmusic.wav file.
·
External
There is no .wav file in use. IP Office will use the audio input on the rear of the system unit.
·
Configuration Size
The maximum available Kbytes size available for a configuration file. This varies depending on the control
unit.
·
Configuration Used
The total number of Kbytes that have been used in the configuration file.
·
Memory Free
The number of free Kbytes in IP Office.
·
8kHz Clock Source
For systems with digital trunks this will indicate the trunk being used as the clock source for the IP Office
system. If no clock source has been configured the IP Office will default to using its own clock.
Below this information, a table displays the following details:
·
Channels
One of the following:
·
VCM Channels
Voice compression channels are used for calls between IP and non-IP devices (trunks and or
extensions). For most control units, voice compression channels are provided by the installation of
VCM cards.
·
Data Channels
Data Channels is used for Remote Access (RAS), Internet Access, and Voicemail sessions. A data
channel is an internal signaling resource used whenever a call is made from the IP network to an
exchange line (Central Office). For example, four people surfing the Internet will use a single data
channel since they all share the same line to the ISP. Two people remotely accessing the Office
LAN from home will use two data channels since they have dialed in on separate lines. IP
extensions do not use data channels.
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System
·
Modem Channels
This is the internal modem card. The 'private' modem in a Small Office Edition base unit or an
ATM4 card is not included in these channels.
·
Conference Channels
The number of channels available for conference members (parties) varies with the IP Office
control unit type. These channels are used for conference calls and for features such as call
intrusion and call recording.
·
Voicemail Channels
Based on the voicemail licenses installed.
·
Number of Channels
The total number of resources available in the system.
·
Number in Use
The number of resources that are currently in use.
·
Usage
The percentage of the resource currently being used.
·
Congestion Count
The total number of times that all of the resources were in use. For example; if there are 4 voicemail
channels and there has been an attempt to access this channel, the congestion count will display 1.
·
Last Date of Congestion
When a request for a resource has failed.
Extension Selection
Select an extension to display its state.
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Calls
Active Calls
The Active Calls screen provides a summary of all the calls in the system. From the navigation panel, click Active
Calls:
The following information is displayed:
·
Call Ref
Call reference for incoming trunks, assigned by IP Office and associated with the line in use.
·
Call Length
Total length of the call.
The following information is displayed for the call originator:
·
Originator End Party
Trunk or 'Currently At' information. See Call Details.
·
Current State
The originator's current state. See Call States.
·
Time in State
The originator's time in state. Reset to zero every time there is a state change.
·
Incoming Caller ID
The caller name and number.
The following information is displayed for the call destination:
·
Destination End Party
Trunk or 'Currently At' information. See Call Details.
·
Current State
The destination's current state. See Call States.
·
Time in State
The destination's time in state. Reset to zero every time there is a state change.
·
Connected Caller ID
For outgoing trunks only. The connected caller name and number.
Buttons available from this screen:
·
Pause
·
Disconnect
·
Call Details
·
Abandoned Calls/Clear Abandoned Calls
Note
·
The Disconnect button cannot be used to stop alerting calls for calls on Loop Start, T1 Loop Start and T1
Ground Start lines.
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Abandoned Calls
If the Abandoned Calls button is selected, the Active Calls screen splits to display a list of Abandoned Calls (below
the Active Calls list).
The Abandoned Calls table lists incoming calls on a trunk where the caller disconnected before the call was first
answered.
The following information is displayed for disconnections that have occurred since the time the Abandoned Calls
button was selected:
·
Date and Time
Date and time the call started.
·
From Trunk
The line/channel information about the calling party.
·
Incoming Caller ID
The name and/or number as shown in the Active Calls list.
·
Incoming DID
The number as displayed in the Call Details screen. See Call Details.
·
Ringing/Queueing At
The alerting parties (if any) on the call at the time of disconnection. Otherwise (if the call was in a queue),
the hunt group name.
·
Wait
The call duration until disconnection occurred.
Clicking the Clear Abandoned Calls button clears the Abandoned Calls list, updates the date and time and
enables further abandoned calls to be logged.
Note
·
If the viewer restarts whilst an Abandoned Calls list is displayed, the list is cleared. After the restart, the
viewer updates the time in the header to indicate that the list displays Abandoned Calls since the time of
the restart.
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Calls
Reduced Active Calls
If you are viewing the Active Calls information for a heavily loaded IP Office (using a communications link with
insufficient bandwidth or running SSA with insufficient CPU power), SSA will automatically reduce the amount of
information displayed, to accommodate the high call rate.
Reduced information similar to the following is displayed:
When the call initiation/setup rate has reduced, the Full Details button can be selected to resume the full display. If
you want to view IP Office activity during the high load, the snapshot facility can be used to obtain a complete
instantaneous view of the system.
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System Status Application User Guide
Call Details
The Call Details screen can be accessed as follows:
·
Select a current call in the Active Calls screen.
·
Click Extensions and then click the relevant extension.
·
Click System and then Control Unit and double-click a line.
Note
·
The Call Details screen is only displayed if a call is active.
The following information is displayed:
·
Call Ref
Call reference assigned by IP Office and associated with the line in use.
·
Call Length
Total length of the call.
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Calls
Originator
The following information displayed is based on whether the originating end is a trunk or not.
Originating End is a Trunk
Includes all incoming calls on analog, dialog or VoIP trunks.
The following is reported for the Originator (trunk):
·
Trunk
Includes fixed line number, URI group (SIP lines) and channel (for digital and VoIP lines).
·
Current State and Time in State
See Call States.
·
Incoming Caller ID
The caller ID name and number.
·
Incoming DID
The incoming DID digits (when applicable).
·
Codec
Selected via H.323/SIP messages and may change during the call.
·
VoIP Trunk (H.323, SCN or SIP)
Normal data packets can prevent or delay voice data from getting across the link, causing unacceptable
speech quality. SSA provides the following information about the VoIP connection and how it is being
impacted by other traffic. These statistics are calculated as defined in RFC 1889.
·
Round Trip Delay
·
Receive Jitter
·
Transmit Jitter
·
Receive Packet Loss
·
Transmit Packet Loss
Originating End is not a Trunk
The following information is reported for the Originator:
·
Current State and Time in State
The state is defined when there is a call associated with a button.
·
Currently At:
·
Users
The user name and number is listed. For multi-line sets, the button number and button type (Call,
Line and Bridged Appearance or Call Coverage) are displayed.
·
Voicemail Call flow
When voicemail is the originator end, no call flow name will be shown.
·
Data Service
The service name.
·
Park Slot
The park slot number.
·
Conference
The conference number.
·
Multicast
Multicast.
·
Dialed Digits
The digits that were dialed by the user.
·
Codec (if applicable)
Selected via H.323/SIP messages and may change during the call.
System Status Application (SSA)
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IP Office
15-601758 Issue 2a (26th August 2007)
System Status Application User Guide
Destination
The information displayed is based on whether the destination end is a trunk or not.
Destination End is a Trunk
Includes the following types of calls that involve trunks:
·
Call to an outside number from the switch
·
VoiceMail Pro calling an outside number (for a callback)
·
External forwarding
·
SCN call
The following information is reported for the Destination:
·
Trunk Used
Includes fixed line number, URI group (SIP lines) and channel (for digital and VoIP lines).
·
Current State and Time of State
The state is defined when there is a call associated with a button.
·
Digits sent to Central Office
These are the digits that IP Office has sent to the central office or the To: URL, sent in the INVITE for a SIP
trunk.
·
Caller ID sent from Central Office
Some central offices send the connected Caller ID (versus who was called).
·
Codec
Selected via H.323/SIP messages and may change during the call.
·
VoIP Trunk (H.323, SCN or SIP)
Normal data packets can prevent or delay voice data from getting across the link, causing unacceptable
speech quality. SSA provides the following information about the VoIP connection and how it is being
impacted by other traffic. These statistics are calculated as defined in RFC 1889.
·
Round Trip Delay
·
Receive Jitter
·
Transmit Jitter
·
Receive Packet Loss
·
Transmit Packet Loss
Destination End is not a Trunk
The following information is reported for the Destination:
·
Current State and Time in State
The state is defined when there is a call associated with a button.
·
Currently At
One of the following:
·
Group of Users
For paging and some hunt group calls, listed by user name and number. If the call is
alerting/connected for both users and SCN trunks, all will be listed.
·
User
The user name and number are listed. For multi-line sets the button number and button type (Call,
Line and Bridged Appearance and Call Coverage) are displayed.
·
Voicemail Call flow
The call flow name.
·
AutoAttendant
The string Automated Attendant followed by the Automated Attendant number is listed.
System Status Application (SSA)
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Calls
·
Park Slot
The park slot and park slot number/name.
·
Mailbox
The mailbox and mailbox name.
·
Voicemail Announcement
This will be Announcement plus the group/username and the announcement number.
·
Conference
The conference name. See Conference Details.
·
RAS
The user name.
·
Hunt Group Queue
The hunt group name and number when a call is in a hunt group queue but not alerting.
·
Codec
Selected via H.323/SIP messages and may change during the call.
System Status Application (SSA)
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System Status Application User Guide
Call Target/Routing Information
·
RTP Connection Type (if applicable)
DirectMedia, RTPRelay or VCM.
·
Shortcode Matched (if applicable)
Includes the shortcode name, feature and the type (System, User, LCR, Line).
·
Original Target (if applicable)
One of the following:
·
Destination is a User
The user name or extension number is listed.
·
Destination is a Hunt Group
The hunt group name or extension number is listed.
·
Destination is a shortcode
The shortcode and feature are listed along with the type (System, User, LCR, Line).
·
Destination is an embedded Automated Attendant
The string Automated Attendant, followed by the Automated Attendant number is listed.
·
Call Recording
Call recording in progress (Yes or No).
·
Call was Redirected to a Twin
Yes or No.
·
Call Routed Across SCN Trunk
Yes or No. Set to Yes only when the call becomes connected.
·
Retargeting Count
The number of times the call has been retargeted. A call is retargeted, for example; on expiry of a no
answer timeout. Retargeting means that the current destination(s) stop alerting and a new destination is
selected instead.
·
Transfer Count (if appropriate)
The number of times a call has been transferred.
·
Redirecting Station (if appropriate)
The station from which a call was re-directed on Forwarding, Follow Me, coverage or twinning.
The bottom section of the screen contains trace information and a scroll bar, enabling you to view the trace.
Tracing enables you to view details of specific calls and is useful for problem solving. For more information, see
Tracing.
Notes
·
The names shown for voicemail destinations are those supplied by IP Office to voicemail, when the
connection is made. Any subsequent activities within the voicemail Telephone User Interface (TUI), for
example; logging in to an alternative mailbox, will not be reflected in the information shown for the
destination.
·
A call that is both alerting/queuing and listening to an announcement will indicate information about both.
Buttons available from this screen:
·
Trace Clear
·
Pause
·
Back
·
Disconnect
·
Conference Details
·
Print
·
Save As
System Status Application (SSA)
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Calls
Conference Details
When a call is connected to a conference. An additional Conference Details button shows all connected calls on
the conference. The screen also displays whether the conference is a Conferencing Center or ad-hoc type and
whether the conference is being recorded.
System Status Application (SSA)
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System Status Application User Guide
Call States
Call States are shown for both ends of a call.
The valid states for extension and trunk ports are listed in the following table:
State
Extension
Trunk
Idle
There is no call or call attempt on this
There is no call or call attempt on this port or channel.
extension or button.
Out of Service
The port has been set to Out of Service or the digital
N/A
circuit (that this channel is on) is down.
Connected
A call is connected on this port.
Connected WAN
N/A
This time slot in use to deliver WAN interface - digital
trunks only.
Held
The call is on regular hold. This could be the
N/A
result of pressing the Hold button, or a flash
hook.
Held for
The call is on hold as the result of a user
N/A
Transfer/Conference
pressing the fixed Transfer or Conference
button.
Parked
The call has been parked at a park slot.
Seized
A call is being originated, the port has been
A call is being made and the system selects a
seized but the call is not yet connected. No
particular line.
digits have been dialed.
Dialling
A call is being originated, the port has been
A call is being originated from this port, the trunk has
seized but the call is not yet connected. At
been seized but the call is not yet connected. On
least one digit has been dialed.
analog trunks, 'connected' may be an implied state
based on a timeout.
Clearing
N/A
The call is in the process of terminating or is in the
post call timeout period.
WrapUp
The user on this port is in the Wrapup state.
N/A
This might be the automatic call time or set
for call center agent.
In Use Elsewhere
This means that another person is active on
a Call or Bridged Appearance.
For Line Appearance, this means that
another user is active on the call.
On Hold Elsewhere
This means that another person has placed
a call on hold at a Call or Bridged
Appearance.
For Line Appearance, this means another
user has placed a call on hold.
In Use Inaccessible
This means that the Call or Bridged
Appearance cannot be accessed. For
example:
· The Call Appearance on the chain
is associated with a user who is not
logged in.
· The longest internal member on the
call has Cannot Be Intruded
active.
· The Call Appearance on the chain
is on a button that has no LEDs.
A Line Appearance cannot be accessed. For
example:
· The longest internal member on the
call has Cannot Be Intruded
active.
· The line associated with the Line
Appearance is Out of Service.
Pre-Alert
N/A
This is when an incoming call arrives on a trunk and
the system is waiting for Caller ID.
Alerting
When a call is visually or audibly alerting on N/A
a telephone.
Outgoing Alerting
N/A
When an outgoing call is being made and the far end
is alerting.
System Status Application (SSA)
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15-601758 Issue 2a (26th August 2007)
Calls
Incoming Alerting
N/A
When an incoming trunk call is visually or audibly
alerting or is in a hunt group queue.
Ringback*
For outgoing calls, this is the state after the
N/A
user has completed dialling and is listening
to ringback.
Call Listen
Indicates the call is listening to this
