CTI is a technology that controls and/or coordinates business processes and related applications through the exchanges of commands and messages between computers and telephone systems.

Integration

CentreVu® Computer Telephony Avaya the recognized industry leader in communications technology, is a pioneer in computer-telephony integration as well as leading the global market implementing and managing CTI applications. Only Avaya offer this unique combination of CTI software, systems and platforms, application integration services and software development tools.

Process Applications

Mosaix Predictive Dialing System
Mosaix Predictive Dialing Systems™ are computer telephony solutions that automate and synchronize the outbound and inbound telephone customer contact and information management activities in call centers. More that 80% of the Fortune 500 banks and telecommunications companies use the Mosaix Predictive Dialing System products and applications.

CentreVu® Call Logging and Recording
Today’s telephone sales and customer service centers need to record calls for a variety of reasons including legal compliance, transaction verification and quality monitoring for agent performance improvement. Whatever your call center recording needs, the CentreVu® Call recording solution (offered through NICE™ Systems) fits the bill.

@WorkStudio™
The @WorkStudio service creation and management tools streamline and simplify custom application development efforts for your INTUITY™ CONVERSANT® system. By reducing development time and complexity, these tools enable you to get your custom applications up and running in record time. The end result is a more efficient call center supported by custom applications that better serve your customers, enable round-the-clock responsiveness, and streamline agent workload. Another plus? The @WorkStudio tools provides investment protection by supporting your existing application development tools and offering run-time compatibility between applications written in different environments.

Directories

PhoneLine Desktop
PhoneLine Desktop is a fully configurable corporate directory interface integrated with CentreVu Telephony Services (TSAPI) and Windows telephony (TAPI) CTI platforms.

PhoneLine Operator
PhoneLine Operator is specifically designed to provide operators and phone attendants with enhanced call handling and extensive directory searching capabilities.

DEFINITY® PC Console
DEFINITY PC Console is a Windows based Computer Telephony Integration (CTI) software application designed to provide an alternative to the traditional 302 attendant console in providing flexibility to attendants that need access to other applications such as word processing and spreadsheets.

*Macintosh is a registered trademark of Apple Computer, Inc., O/S2 is a registered trademark of IBM Corp., Microsoft Windows, Windows 95, Windows NT, Excel, and Access are registered trademarks of Microsoft Corp., Novell Netware is a registered trademark of Novell Inc., UNIXware is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Ltd.